5917 results found

1. "Left-click the tool to view a list of all the tools in the tool group." Does not work.

   "Left-click the tool to view a list of all the tools in the tool group."

   Very simple, right? We've all been able to do it forever.

   Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.

   It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.

   1 vote

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anish Kumar responded

   Marking Resolved based on user comment

2. Brush won't change to basic

   When drawing in cc 2018 on macOS High Sierra version 10.13.4. Program will not allow me to select basic brush. it defaults to 3pt round or a bristle brush. If I delete that brush it won't allow to draw anything. Need to restart and still won't allow me to select basic brush.

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   15 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Illustrator Engineering responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

3. Bug in entering number values in transform panel

   Version: CC 22 (and has happened in previous versions)
   OS: Windows 10

   There is a small bug that happens often when using the transform panel. I use it a lot to move and size objects with precision. Many times, I will want to move an object with the X and Y values. I will type a number, press enter and a completely different number value will automatically appear in the box and move it to that value. For example, I want to move an object to 4.25" in the Y axis and after I press enter, a value of 36.0833" appears and moves it to that value. It can happen up to three times before the number I want finally sticks. It is a minor inconvenience but would be great if this got fixed.

   Thanks.

   Version: CC 22 (and has happened in previous versions)
   OS: Windows 10

   There is a small bug that happens often when using the transform panel. I use it a lot to move and size objects with precision. Many times, I will want to move an object with the X and Y values. I will type a number, press enter and a completely different number value will automatically appear in the box and move it to that value. For example, I want to move an object to 4.25" in the Y axis and after I press enter, a value of 36.0833"… more

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   64 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It is now obvious the issue was not fixed fully. The developers are aware of it now. Let’s hope it will be fixed soon enough.

   If you have a solid order of steps which reproduce this behavior, share them in comments, because only some machines are affected. Please help the team to isolate it.

4. Saving an EPS file hangs Illustrator

   When I save a file to EPS, Illustrator either takes forever to save it or hangs and I have to kill it and restart. Saving to an AI file isn't a problem.

   2 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Artwork windows not consolidating to the center window

   Since updating my Illustrator for a week or so ago... when I open artwork the artwork does not open and I am unable to consolidate art windows into the main window. Seems like some sort of bug. The only way I can bring open files is by navigating to Window > Arrange > Float all windows. When I drag the window back into the main panel it disappears. The open screen will not go away.

   5 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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6. Appearance of Black Feature Not Working in Illustrator CC 2019

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich black.

   MacOS: 10.14
   Illustrator: 23.0

   The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

   Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich… more

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   3 votes

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please check if Color Settings is set to “Emulate Adobe Illustrator 6.0”, If it is then change it to “North America General Purpose 2”.

   Color settings changing to “Emulate Adobe Illustrator 6.0” is tracked here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35742949-color-settings-auto-defaulting

7. Overprint preview of overprinting black shows black as semi-opaque

   When something is printed as 100% black and set to overprint, the output will be pure black. No registration issue as the 100% element is carried through the other color breakouts. However, in AI CC 2019m when I zoom way in on text which is 100% black and overprinting, I can actually see through the black type. The intensity of the black varies based on what is underneath. One can even watch the black become muted in appearance as one zooms.

   Shouldn't 100% black appear as 100% black regardless of being set to overprint or not.

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   2 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Direct Selection tool selects objects in and outside of clipping masks

   There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.

   To summarize, the Direct Selection Tool should only be able to select a mask's points and not the objects inside the mask.

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   4 votes

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   3 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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9. Slow Type Performance

   I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out all of my nonessential fonts already, restarted my machine, and the problem still persists. I'm not seeing performance issues in any of my other programs. I tried closing all documents and pasting the text onto a new doc all by itself and still get the same thing. This is seriously leaving me hamstrung on a time sensitive project.

   I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out… more

   21 votes

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   Resolved (Comments Open)  ·  13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Making changes to rgb vector artwork causing color changes

    Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.

    Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.

    Even stranger, after the color changes appear, when I try applying the same exact color swatch to all layers, some of the colors still remain dull. For example, if I select the leaf in the artwork (which consists of a color fill and a stroke) and I apply the same color swatch to both the color fill and stroke, the stroke shows a dull color, yet the color fill shows the actual color. Even though all layers and groups show 100% opacity. The file has been set to RGB color mode, has been converted to RGB, and I'm using RGB swatches.

    Can someone please look into this? I'm unable to make edits to my files. Could this be a result of opening a PDF file that was created in a past version of Illustrator on another computer? I wouldn't think that would be the issue since the file doesn't use anything fancy (just brush strokes and color fills), and this doesn't explain why I'm not experiencing these problems with the CMYK version of the same exact artwork.

    Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.

    Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.

    Even stranger, after… more

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    6 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Surface pro (2017) pen pressure problem

    Hello everyone!

    I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

    This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

    I have also attached two screenshots: first being a screenshot of the lines i drew on my surface pro (2017) and the pen; and the second being a screenshot of the lines I did on my desktop computer using a Wacom Intuos pro. these were drawn with the same exact brush and using the same hand movement, however you can clearly see that the Surface Pro is not able to produce as thin lines.

    I have tried to change the pen pressure curves to combat this but it doesn't help. What it feels like is that when you press very lightly with the pen, the line jumps straight to this medium thickness instead of being really thin at first. Also the line keeps the same thickness until I exceed a certain pressure threshold. The line starts drawing pretty much when I feel like it should, it just jumps straight to thicker line and stays that way for a bit even if i change the pressure slightly. This can be most clearly seen in the middle lines of the screenshots I attached: the first one (Surface Pro) has no variation in the line weights of the lines it produced from my very light, barely-touching-the-tablet type of line, but the second (Intuos Pro) was able to pick up on the line weight variation on those lines.

    I have installed the newest firmware and driver update already from: https://www.microsoft.com/en-us/download/details.aspx?id=55484

    I should also mention that with Photoshop I am able to produce very thin lines, so the pressure sensitivity works well in there.

    I would be really grateful if a solution could be found to this problem! Inking with vector lines was something I was looking forward to when buying this device, but now I feel like I am handicapped when using Illustrator on my Surface Pro.

    Hello everyone!

    I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

    This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

    I have also attached two screenshots: first being a screenshot… more

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    6 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. Libraries stuck in "Add Multiple Assets"

    macOS Mojave 10.14.3

    This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.

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    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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13. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

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    4 votes

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    Request to Contact Support  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Pen tool rapidly changes to selection tool arrow glitch

    Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Illustrator Engineering responded

    Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

15. Distorted dashes at small sizes

    OS: Windows 10
    Adobe Illustrator 23.0.1

    When creating dashed lines at small sizes, the lines are distorted. See attached image - weight is .1mm, dash size is .1mm. The line is perfectly straight, the profile is uniform and the "Preserve exact" option is enabled.

    The type and amount of distortion seems to vary depending on the line's position in the document as well. Moving the pictured line 2 mm to the right means the distortion is suddenly vertical rather than horizontal.

    This is of course not a major issue as long as the illustration is only meant to be viewed in its original size - but this defeats one of the purposes of using vectors, as the illustration should be scalable to any size without significant distortion.

    OS: Windows 10
    Adobe Illustrator 23.0.1

    When creating dashed lines at small sizes, the lines are distorted. See attached image - weight is .1mm, dash size is .1mm. The line is perfectly straight, the profile is uniform and the "Preserve exact" option is enabled.

    The type and amount of distortion seems to vary depending on the line's position in the document as well. Moving the pictured line 2 mm to the right means the distortion is suddenly vertical rather than horizontal.

    This is of course not a major issue as long as the illustration is only meant to be viewed… more

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    4 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

    I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.

    3 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Properties Panel and Transform Panel measurements should be exactly the same not rounded in the Properties Panel

    Properties Panel and Transform Panel measurements should be exactly the same not rounded in the Properties Panel.

    Properties Panel rounds measurements to .000 decimal places but the transform panel allows .0000 four decimal places. This is inconsistent and is confusing to my team trying to double check our files for accuracy.

    6 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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18. Excel graph conversation doesn't work on a Mac anymore

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF and opened it in the Windows-version of Illustrator – and everything worked perfectly.
    The Excel file uses the Cambria font which I have installed on my Mac, I even tried changing the font to Arial just in case, but with no better result.
    What gives?

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF… more

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    4 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. Legacy blur lost when pasting into a new document.

    An object with a legacy blur loses it's setting when copying and pasting into a new document. The blur is still listed in appearance, but there is no value and effectively no blur.

    2 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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20. Patern Maker's Numeric Scaling Is Broken

    I'm creating a step and repeat wall using 2 graphics.

    In a brick by column pattern, individual graphics can't be scaled using the menu dialog (Object>Transform>Scale).

    However, they can be scaled using the tool panel's scale tool (keyboard shortcut s).

    Entering precise scaling measurements that are supported in earlier versions of Illustrator would be appreciated!

    5 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.