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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8151 results found

  1. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. font kerning

    The kerning between the letters "F" and "i" is not working in illustrator whichever font I use. It works in Indesign

    3 votes

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  3. errors loading plugins on 2020 illustrator

    Since i updated my Illustrator to the latest 2020 version, i get a list of about 15 or more plugins not loaded successfully...

    i can open my project but then my work space is gone and all my drawing tools to the left are gone and i cannot do stroke, fill or shapes....my older version was working perfect... now my computer crashes every 15 min and i get errors of plugins not loaded when i start again....so frustrating i am about to cancel my membership.

    i tried installing the older version i had and i still get the errors.
    i…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  4. Illustrator Crash all the Time

    I cant open My Adobe Illustrator.

    Process: Adobe Illustrator [2530]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator
    Version: 24.2.1 (24.2.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [2530]
    User ID: 501

    Date/Time: 2020-07-31 10:42:31.074 -0700
    OS Version: Mac OS X 10.15.6 (19G73)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)

    Time Awake Since Boot: 2400 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code…

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  5. Intro screen icons are not aligned

    1. The latest version of Illustrator
    2. On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned. Should be aligned I guess. With a new update 2020 still the same issue.
    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  6. When opening, keeps opening tabs and keeps looping

    This keeps happening, even after re-installing. I cannot use illustrator at all.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  7. Undo not working when Align Panel is active

    After clicking one of the Align/Distribute tools, Cmd-Z to undo does not have any effect. After clicking in the artboard, undo works again.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  8. 2 votes

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    0 comments  ·  Launch  ·  Admin →
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  9. 116 votes

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    58 comments  ·  Tools  ·  Admin →
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  10. "Double Click To Isolate" preference does not work

    Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
    Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…

    1 vote

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    3 comments  ·  Isolation  ·  Admin →
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  11. Illustrator crashes on Macbook Air Mojave

    Illustrator crashes frequently - generally after 20 minutes of use. Most frequently when I'm using pen tool do draw qith bezier curves. First the background desktop goes black, then menu items dissappear, then it freezes and goes entirely black. 2015 Macbook Air on Mojave -

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  12. Switching between tabs doesn't update the view

    See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.

    53 votes

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  13. Asset Library Export stopped working with batch exporting

    From today for some reason batch exporting icons does not work in the Asset Export. I have a set of 150 icons that I use, and only change the color combinations as required. It always worked flawlessly. From today, When I click export, it seems to work, but no icons get exported when all are chosen. If I manually check a few at a time it works, but if I choose All Assets, it wont work anymore. Tried rebooting and clearing the cache.
    Windows 10
    Illustrator 24.2.1 64bit

    1 vote

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  14. Brush not working with dual monitor setup

    1. Illustrator v 24.1.1
    2. My brush pen doesn't line up to where my pen touches on the screen. I am using a touchscreen monitor on a desktop computer. The brush works in photoshop and every other program but illustrator.
    3. I would like to use the brush in illustrator for drawing
    4. The brush is about 2-3 inches away from where I touch the screen almost like it's treating my two monitors as one, always pulling toward the center of the two screens.
    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  15. Point Type moving when opening CC2019 AI file in AI2020

    MacOs Catalina 10.15.3
    CC2019 version 23.1.1
    AI2020 version 24.2.1

    Only seems to occur when the text is aligned to the centre, set as point type and has tracking applied to it.

    We have artwork files created in CC2019. When opening one of these files in AI 2020, version 24.2.1 on either Mojave or Catalina, text that is set up with tracking, is point type (instead of area type) and centre aligned shows a significant movement to the right.
    As you can see from the attached .gif of the two files, there is one instance where there is no tracking applied…

    1 vote

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  16. ⚠️ ⚠️ svg filter effect rasterized in image instead of generating svg filter element when exporting svg file

    macOS Catalina version 10.15.1
    Adobe Illustrator 24.0.1

    Steps:
    File -> New (Web -> Common)
    Rectangle Tool (M) -- draw rectangle on artboard
    Effect -> SVG Filters -> AIShadow1
    Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.

    Expected result:
    SVG file should have a "filter" element. No PNG file should be generated.

    Actual result:
    The exported SVG file does not contain a "filter" element. And…

    5 votes

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  17. 1 vote

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  18. White color text is showing as black

    I just updated my CC and now my text will not change to white, it remains black. The text will change to any other color, just not white.

    6 votes

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  19. Dashes not reproduced properly on paste from Excel

    Copying any chart from Excel to Illustrator, where the chart contains a dashed line does not respect dash spacing set in Excel, and always imports with fixed (and rather nonsensical) 1000px dash spacing (so typically no dashes are seen except the first one in almost any artwork).

    This has been happening for a while, 1-2 years for sure, so it's not a new bug. It persists across Illustrator and Excel versions.

    1) make a chart in excel
    2) add dashes to the line
    3) copy and paste into illustrator

    Expected:
    Dashes as they look in excel

    Actual:
    Dashes are always…

    2 votes

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  20. Full colour image shut down to a simple line drawing

    Illustrator shutdown unexpectedly. When it recovered, my drawing was fine for a moment, then reduced all the work I had done into a simple line drawing. What is going on? I don't see the image I had spent many hours developing.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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