Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7709 results found
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Tab forces viewport to jump when panels are docked
When you have a complex document and panels docked, it takes a lot of time to hide them with Tab because the position of the viewport is moved. It does not happen when all panels are floating.
- Load Essentials Classic workspace
- Open any document with art in it (the more complex the better)
- Press Tab — viewport moves (and it is slow!)
- Press Tab again to show all panels
- Undock every panel and toolbars to make them float (including Control panel)
- Press Tab — viewports stays in place (and it is almost instant!)
So the position of viewport should not…
17 votes -
スタート画面に表示されるプリセットの修正要望
Illustratorのバージョン：25.2.1（macOS ,Bigsur）
スタート画面のプリセットの修正をお願いします。・「A4」の単位の表記をmmに修正してほしい
・「はがき」のカラー設定をRGBからCMYKにしてほしい17 votesI am happy to share that we have fixed this bug in our latest release – 26.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Envelope Distort with a top object that has curves with only one handle makes the contents tangled and broken
When I try to use envelope distort it makes all of the type look crazy. I have used it successfully in the past, I unchecked the distort button in options. Not sure how to solve, I restarted and reinstalled Illustrator — still not working. The attached image shows the 2 elements I am trying to distort and the bottom shows the result I get.
17 votes -
Straight line extension does not work if the adjacent point has a handle
I have a shape.
Some points of it have handles, some are not.
For example, two points adjacent to the the bottom-most one: the right one has no handles, the left one has one.
This, for some user-unfriendly reasons, matters and dictates Ai to draw an extension or not to.
If I grab bottom point and try to move it along the right segment’s virtual extension, AI draws it for me and I can snap the point to it — 'because the adjacent point has no handles'.
If I move this same point along the basically same straight left segment,…17 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Key anchor align mode gets activated when not actually needed
Imagine I have an art I I want to move side points to be on the artboard's edge. There's a background underneath my piece and it's not locked (and I'm not in Outline mode) — so I can't marquee my 2 side points. What I do in this GIF is I click one point and then Shift+click another one. AI switches the mode to 'Key anchor', thinking that... I don't know what it's thinking :) and obviously pressing proper Align button does nothing.
I know what Key Anchor does :) But it's not what I want now. And it would…
17 votes -
Moving artboard with locked layers prompt warning
In 24.1, every time I move the artboard with my layers locked, I get the warning: "Any hidden or locked objects in the artboard will not be moved." EVERY TIME!
There is no "Don't show me this again" option and I am constantly adjusting artboards to fit customer's artwork.17 votes -
After redo is different from before undo
The reproduction procedure is as follows.
1. Create a point text containing two or more paragraphs
2. Change the transformation reference point to a position other than the default position
3. Transform it with the scaling toolAt this point, remember the state of the artboard.
Undo (command + Z) once.
Then redo (command + shift + Z).
It should be different from before undo.I feel very threatened because I often do this by hand.
in Japanese
再現手順は以下の通りです。
1. 段落を2つ以上含むポイントテキストを作成
2. 変形の基準点をデフォルトの位置以外に変更
3. それを拡大・縮小ツールで変形ここまで進めたら、アートボードの状態をよく覚えてください。
一回取り消し（command+Z）します。
そしてやり直し（command+shift+Z）します。
取り消し前と様子が違っているはずです。私はこれを手癖でよくやるのでとてもこわいです。
17 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Blend tool with Freeform Gradients does not working properly
Blend tool not working with shapes that contain gradients. (preview box is greyed out as well)
It won't work from the start with shapes that already contain gradients and only produces black shapes and an error message when the color is applied after making the blend.17 votes -
Panels don't open with Application Frame turned off
On MacOS, when Application Frame is turned off, and Window panels (ex: Layers, Artboards, Swatches, etc.) are condensed, the Window panels will not appear when clicked on. They only work if Application Frame is on.
Illustrator 23.0.1
MacOS 10.1417 votes -
Workspaces not working, all panels hidden on start up.
Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.
I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.
Windows 10 Pro, 64 bit
Intel i7-7700
16GB Ram
GeForce GTX 750 Ti17 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Closing the ticket as there were no users reporting issue in the last released builds.
Warm Regards,
Aishwarya G Gadodia
Illustrator Team -
Mesh objects don't get selected when only edge is marqueed
All paths in AI get selected when you draw a marque over their edge (with no points inside selection). Segment got selected. It is fine.
But mesh objects are immune to edge marqueing, because there is no 'segment' thing for a mesh. WHY? Why don't you make the same thing as it's done for paths? Just select seam between mesh points and allow to move both points adjacent when seam is 'selected'.
I put this into Bugs, because I consider this a bug rather than request. Like 'Selecting segments in mesh is broken all these years since introduction and everybody…
17 votes -
Gradient angle got reset to zero, when using Color Picker
22.1
1. Create path
2. Apply gradient
3. Change gradient angle
4. Select gradient stop
5. Double-click Fill in toolbox to open Color picker
6. Choose any OTHER color
7. Hit OKAngle got reset to 0 (almost always)
See attached file17 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.2 on Win and 24.0.3 on MAC.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks & Regards
Ankit Goyal -
Freeze on First File Opened if it has Missing Fonts
Illustrator CC version 22.1
OS: Windows 10 Pro, version 18031) Launch Illustrator
2) Open Ai file
3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may…
17 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
Please update Illustrator to version 23.0.3, we have fixed this issue in this version.
Thanks & Regards,
Raghuveer Singh -
Brush won't change to basic
When drawing in cc 2018 on macOS High Sierra version 10.13.4. Program will not allow me to select basic brush. it defaults to 3pt round or a bristle brush. If I delete that brush it won't allow to draw anything. Need to restart and still won't allow me to select basic brush.
17 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Eyedropper picks wrong color from vector art placed behind transparent image (with Shift)
I have in image on isolated transparent background, in CMYK, with no profiles.
It covers some art. I want to apply color of underlying art to another object. I pick Eyedropper tool and pick color from bottom art, holding Shift, clicking through transparent parts of my image.
AI picks wrong color, with fractions and dirty channels.
This is related to color picking in a CMYK document from real CMYK values of an image, which AI fails to do. Again, I think AI should pick REAL color.17 votes -
Pathfinder works wrong
I have an ellipse with radial fill and I want it to be partially cropped by rectangle.
I select both rectangle with no fill, intersecting my circle, and apply Divide from Pathfinder.
I expect middle part to have gradient, positioned as uncut circle, but it becomes clear.
If i swap order of these objects, middle part has gradient, but AI resets it's position.
AICC201817 votes -
iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview
Illustrator version 22.01
macOS 10.12.6
iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.Thanks for…
17 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
ドキュメントのグループの抜きを設定したドキュメントをPDFで書き出したものがオーバープリントプレビューの表示と異なる
macOS13.6.7/iMac27inch(Intel)
Illustrator ver.28.6再現手順
1. いくつかの図形を重ねて合成モードを乗算に設定したうえでグループ化しグループの抜きのチェックボックスを外す。
2. ドキュメントのグループの抜きを設定する。
3. PDF X4で保存する。
4. そのPDFをAcrobatで開く。
5. Illustrator上でのオーバープリントプレビューの表示と異なる。Actual result
PDFを書き出した状態とIllustrator上での表示が異なる。Expected Result
PDFの表示とIllustrator上での表示が同じになる。Illustrator上でのグループの構造の違いがIllustrator上のレンダリング結果とPDF書き出し結果で相違が生じています。1でのグループの抜きのチェックを外したグループではIllustrator上ではグループ内ので抜き処理を行わず合成モードの処理を行います。これがPDFを書き出した際にグループの抜きと解釈され、全てがノックアウトされた状態でPDFが作成されます。どちらが正しいかという事は難しいのですが、グループに設定されたノックアウトを拒否する設定をPDF書き出し時にも有効にするほうが表現の幅が拡がるように思います。
EN
Step to reproduce
1. Overlap some shapes, set each objects the blending mode to Multiply, group them, and uncheck the KnockoutGroup checkbox in the Opacity panel.
2. Set the Page Knockout Group.
3. save the document as PDF X4 format.
4. Open the PDF in Acrobat.
5. The overprint preview in Illustrator is different between PDF.Actual result
The display in Illustrator is different from the exported PDF.Expected Result
The display of the PDF and the…16 votes -
XMPMeta is not defined on ILST 28.7.1 on MacOS #515
As of ILST 28.7.1 on MacOS, XMPMeta has stopped working. However, it works fine on:
- ILST 28.7.1 on Windows
- ILST 28.6 on MacOsThe issue also exists on ILST (Beta) 29.1 on MacOs.
Example code:
```
if (!ExternalObject.AdobeXMPScript) {
ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');
}const xmp = new XMPMeta(app.activeDocument.XMPString); // throws XMPMeta does not have a constructor
```16 votesWe have fixed this issue in 29.0 and 28.7.2 releases.
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Ai crashes (hangs) after installing (and selecting) Google Noto Color Emoji font!
Since Ps has added NCE (Noto Color Emoji) font, Ai doesn't recognize it! I downloaded the font from GFont (NCE v2.038). After installing (for "All users"), whenever I select the NCE font in Ps or Ai, those apps crash (hang)!
If I uninstall the font (which I downloaded from GFont, not the Ps native installed one) and reinstall Ps, the font works OK, but again it doesn't appear in the Ai font list!
I posted some screenshots there:
https://community.adobe.com/t5/illustrator-discussions/google-noto-color-emoji-font-in-ai/td-p/1352358116 votes
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