8173 results found

1. Text import option error

   Unable to open Ai file. It shows Text import error. Please advice how to fix

   18 votes

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   14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

   I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

   1. Create document, e.g. A4, with units set as mm
   2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
   3. Set 'Keyboard increment' to 1mm
   4. Enable 'Snap to grid'
   5. Draw custom-sized rectangle
   6. Press Up or Down several times and watch how coordinates change

   Expected:
   Rectangle's Y should go like this:
   55, 56, 57, 58, 59, 60, 61...

   Actual result:
   Rectangle jumps like this:
   55, 57, 58, 61, 63, 64, 66...

   Same thing happens for X axis.
   I HAVE to use Move dialogue EVERY time I want to nudge an object.
   I make this so fast already that AI sometimes does not keep up with me.
   I want to use arrows, please, fix them for me!

   I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

   1. Create document, e.g. A4, with units set as mm
   2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
   3. Set 'Keyboard increment' to 1mm
   4. Enable 'Snap to grid'
   5. Draw custom-sized rectangle
   6. Press Up or Down several times and watch how coordinates change

   Expected:
   Rectangle's Y should go like this:
   55, 56, 57, 58, 59, 60, 61...

   Actual result:
   Rectangle jumps like this:
   55, 57, 58, 61, 63,… more

   18 votes

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   3 comments  ·  Snapping  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Artboard selection bugs in Illustrator CC 2018

   There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:

   When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to it, and does not cause it to 'fit to screen'.

   Once you are in this situation, clicking within any artboard in the main work area does not cause that artboard to become selected, and does not move the highlight in the artboard list. Clicking the artboard navigation arrows on the lower left DOES cause the highlight to reappear and accurately show the selected artboard; however, having to click 'forward ' and then 'back' after each artboard drag and drop just to get artboard highlights in the list to work is ridiculous.

   I use Illustrator professionally for UX design. My workflow is most often to create a screen, and then copy it and modify the copy to show the next step in the user's workflow. The 2018 upgrade is pretty much unusable because of these bugs. I just reinstalled Illustrator CC 2017 so I can continue to work.

   There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:

   When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to… more

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   26 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Error in Startup Script - Line 2798: { No matching closing brace found

   I am getting an error on launch of Illustrator, seems to have begun with the latest update.

   ---

   Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
   Line 2798: {

   No matching closing brace found

   The error can be dismissed and the application runs fine after that.

   Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.

   This is a new bug
   Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
   Illustrator Version: 29.4

   This is an Adobe machine, I am an Engineering manage in DVA.
   Feel free to slack me tbeauch for more info if needed

   Thanks

   I am getting an error on launch of Illustrator, seems to have begun with the latest update.

   ---

   Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
   Line 2798: {

   No matching closing brace found

   The error can be dismissed and the application runs fine after that.

   Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.

   This is a new bug
   Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
   Illustrator Version: 29.4

   This is an Adobe… more

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   11 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is in the Prerelease build 29.6.191 now and is scheduled to be pushed into the upcoming general release.

5. Elements placed on top of a Dynamic Symbol disappear when exported as JPEG

   Any element placed on top of a dynamic symbol looks hidden behind the symbol when exported as JPEG.
   Works in 2023, stopped working in 2024 version 28.5

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   14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems like it’s been fixed and doesn’t happen anymore in the latest builds. Please check if it works for you and comment back if it fails still

6. Preview in PNG export options panel doesn't work

   There is a bug in options panel for PNG files, the preview window only show white or transparent regarding the option selected.

   MacBook M1 Pro
   Illustrator 28.3

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   19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is reported to be fixed in general build 29.7.1

   Please test and comment if it really works as expected

7. Distribute Spacing options not available in keyboard shortcut list

   When the Distribute Spacing options were added to the Align panel, they were not added to the Keyboard Shortcuts panel. They remain unavailable in v28.0.x. This is an oversight, obviously, that should not be hard to remedy but will make life much easier for those of us who rely on kbscs and/or auxiliary devices like Stream Deck, Logitech G-keys, or Xencelabs' Quick Keys, etc.

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   2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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8. Random delay when running script via command line

   When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.

   It would be nice if there was no pause at all.

   • 

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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9. REMOVE THE POPUPS - share online

   please remove the annoying popup ... i will never share or use google cloud for any business documents.
   and i hate HATE popups that will not go away. i never want to see any popups.

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.

10. 縦組みのアキ量設定が水平比率の影響を受ける

    ver.22以降（確認できた範囲）
    macOS 10.13〜11.6.7（確認できた範囲）

    縦組みのテキストに対して「アキを挿入（右・下）」を設定した上で水平比率を操作するとその比率に応じてアキ量が変化する。

    1. テキストツールにて縦組みテキストを入力する。
    2. 文字パネルにて「アキを挿入（右・下）」を設定する。 3.. 当該テキストに対して水平比率を設定する。
    3. 文字の縦幅は変わらないがアキ量が水平比率に比例して増減する。

    期待する結果
    縦組みのアキ量は水平比率の影響を受けない。

    実際の結果
    縦組みのアキ量設が水平比率の値によって変化する。

    回避手段
    アキ量設定を使わずにトラッキングによる調整を行う。

    これは単純なバグです。縦組み時に水平比率を調整しても文字の天地は変化しません。しかし、アキ量（上・左）、アキを挿入（右・下）ともに水平比率の値の影響を受けます。横組みと縦組みを同様に処理していると考えられます。

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    Resolved (Comments Open)  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Area Type text stretching when transformed with another shape

    When I transform an Area Type text box using the handles, it resizes the Area and the type fits according to paragraph settings - which is what I want from Area Type — (first part of video).

    But if I transform at the same time as another shape, selecting both at the same time - the type resizes like point type, stretching and scaling with the box, which is not how area type should behave - (second part of video).

    So I can't transform an Area Type text box at the same time, for instance, as a holding shape that I want to align it with - I have to do them separately which is very slow and inefficient.

    As a graphic designer I literally NEVER want to stretch type in this manner, and If I did i would choose point type for this reason - (last part of video shows this box is indeed Area Type).

    When I transform an Area Type text box using the handles, it resizes the Area and the type fits according to paragraph settings - which is what I want from Area Type — (first part of video).

    But if I transform at the same time as another shape, selecting both at the same time - the type resizes like point type, stretching and scaling with the box, which is not how area type should behave - (second part of video).

    So I can't transform an Area Type text box at the same time, for instance, as a holding shape that… more

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. テキストの半角スペースに点が現れる

    Ver 25.3.1 windows

    25.3.1にバージョンアップすると突然テキストの半角スペースにピリオドが現れました。

    1.　テキストに半角スペースを打つ
    2.　テキストに線幅を入れて縁取りにする
    3.　その線の線端を丸型線端にする

    するとスペース部分に点が現れます。テキストをアウトライン化すると消えますが、そのままPDF書き出しすると残ります。

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    14 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「ver.25.3.1 でテキストに丸型線端の線幅が追加されると、半角スペースに点が表示される」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

    もし、修正されていないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

13. スタート画面に表示されるプリセットの修正要望

    Illustratorのバージョン：25.2.1（macOS ,Bigsur）
    スタート画面のプリセットの修正をお願いします。

    ・「A4」の単位の表記をmmに修正してほしい
    ・「はがき」のカラー設定をRGBからCMYKにしてほしい

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Straight line extension does not work if the adjacent point has a handle

    I have a shape.
    Some points of it have handles, some are not.
    For example, two points adjacent to the the bottom-most one: the right one has no handles, the left one has one.
    This, for some user-unfriendly reasons, matters and dictates Ai to draw an extension or not to.
    If I grab bottom point and try to move it along the right segment’s virtual extension, AI draws it for me and I can snap the point to it — 'because the adjacent point has no handles'.
    If I move this same point along the basically same straight left segment, Ai shows me nothing — 'because the next point to the left has a handle'!
    This is a difference that is purely made up and has no valid reason to exist.

    I try the right-center point then. As you can guess, Ai draws a guide if you move the point along right segment’s extension, and ignores the left one — 'because it has a handle'.

    All of these segments are straight! There should be no difference between them, but it exists now.

    I have a shape.
    Some points of it have handles, some are not.
    For example, two points adjacent to the the bottom-most one: the right one has no handles, the left one has one.
    This, for some user-unfriendly reasons, matters and dictates Ai to draw an extension or not to.
    If I grab bottom point and try to move it along the right segment’s virtual extension, AI draws it for me and I can snap the point to it — 'because the adjacent point has no handles'.
    If I move this same point along the basically same straight left segment,… more

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

15. Moving artboard with locked layers prompt warning

    In 24.1, every time I move the artboard with my layers locked, I get the warning: "Any hidden or locked objects in the artboard will not be moved." EVERY TIME!
    There is no "Don't show me this again" option and I am constantly adjusting artboards to fit customer's artwork.

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    12 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. After redo is different from before undo

    The reproduction procedure is as follows.
    1. Create a point text containing two or more paragraphs
    2. Change the transformation reference point to a position other than the default position
    3. Transform it with the scaling tool

    At this point, remember the state of the artboard.

    Undo (command + Z) once.
    Then redo (command + shift + Z).
    It should be different from before undo.

    I feel very threatened because I often do this by hand.

    in Japanese
    再現手順は以下の通りです。
    1. 段落を2つ以上含むポイントテキストを作成
    2. 変形の基準点をデフォルトの位置以外に変更
    3. それを拡大・縮小ツールで変形

    ここまで進めたら、アートボードの状態をよく覚えてください。

    一回取り消し（command+Z）します。
    そしてやり直し（command+shift+Z）します。
    取り消し前と様子が違っているはずです。

    私はこれを手癖でよくやるのでとてもこわいです。

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. Snap to Point doesn’t work

    Illustrator 2020, Snap to Point doesn't respond anymore.
    Even if it's clearly turned on in the "view" menu.
    It's getting pretty upsetting.

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    Need More Info  ·  12 comments  ·  Snapping  ·  Delete…  ·  Admin →
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18. Bounding Box resetting automatically if a compound path is included in a selection — ruins workflow

    Normally in Illustrator, the bounding box is locked to the orientation of an object until you manually reset the bounding box. I am experiencing a bug in Adobe CC 23.0.3 where the bounding box of an object, or group of objects in this case, resets immediately after a rotation. This prevents me from executing the standard task of rotating an object, then scaling it horizontally using the bounding box to create the correct perspective (see video).

    The reason I'm confident in reporting this as a bug is because I have never experienced this before and have been using Illustrator since CS3. Additionally, if this was the expected behavior, there would be no need for the "reset bounding box" menu function.

    I've done my due diligence by looking through the forums, and this was last reported six years ago, so seems like a fresh bug. In that old post, one user suggested re-setting the bounding box of the grouped object prior to rotation, but that also did not solve my problem.

    I'm running Illustrator on an 2017 iMac running Mojave 10.14.4

    Normally in Illustrator, the bounding box is locked to the orientation of an object until you manually reset the bounding box. I am experiencing a bug in Adobe CC 23.0.3 where the bounding box of an object, or group of objects in this case, resets immediately after a rotation. This prevents me from executing the standard task of rotating an object, then scaling it horizontally using the bounding box to create the correct perspective (see video).

    The reason I'm confident in reporting this as a bug is because I have never experienced this before and have been using Illustrator since… more

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    40 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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19. Center points are not visible

    Guide objects have lost their center points. I have "Show Center" turned on in the Attributes panel and "Show Edges" turn on, and still, the Center-Points are not visible on object guides.

    Object guides used to all have center-points showing all the time, as long as the guides were turned on. Now the center-points are missing.

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    17 votes

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    14 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does this still happen for you with the latest Illustrator releases? Please check and comment back

20. Variable Font not working properly

    Hello, I am a type designer and am working on a variable script font. The variable font file work fine everywhere else except in Adobe products.

    It appears the sidebearings aren't adjusting with the changes in width. Very odd. You can see whats happening in the first file. The second is on the Axis Praxis website.

    I've spoken with Glyphs App developers and they said it's a glitch with Illustrator, so I wanted to bring it to your attention.

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    17 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your fonts and file to figure out what is going on here.