1353 results found

1. Save/Export Dialog Fails on macOS 26 Beta — System UI Freezes After Error

   Operating System:
   macOS 26 Beta (Tahoe), latest developer beta as of July 2025
   Mac model: MacBook Pro M2 (2022)

   Adobe Illustrator Version:
   Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)

   Steps to Reproduce the Issue:

   Open Adobe Illustrator.

   Create or open any file.

   Go to File > Save As or File > Export.

   The system attempts to open the save dialog but fails.

   The following error appears:
   “The save file operation failed. The save file operation failed to connect to the open and save panel service.”

   After that, core macOS interface components freeze, including:

   Finder

   The menu bar

   The Dock

   The only way to recover is to open Activity Monitor or run killall Finder from Terminal.

   Expected Result:
   The Save or Export dialog should appear, allowing me to choose a file name and location.

   Actual Result:
   The dialog fails to open, shows an error message, and the macOS UI becomes unresponsive until manually restarted.

   Additional Notes:

   This issue started immediately after installing macOS 26 Beta (Tahoe).

   The same behavior occurs in Adobe Photoshop as well.

   Native macOS apps like Preview or TextEdit do not experience this issue.

   I’ve tested restarting the Mac, reinstalling Illustrator, resetting preferences, and booting in Safe Mode.

   The system process com.apple.appkit.xpc.openAndSavePanelService does not appear to be running when this happens.

   Supporting Material:
   Uploading a screen recording separately as requested.

   Operating System:
   macOS 26 Beta (Tahoe), latest developer beta as of July 2025
   Mac model: MacBook Pro M2 (2022)

   Adobe Illustrator Version:
   Latest available via Creative Cloud as of July 3, 2025 (v28.x.x)

   Steps to Reproduce the Issue:

   Open Adobe Illustrator.

   Create or open any file.

   Go to File > Save As or File > Export.

   The system attempts to open the save dialog but fails.

   The following error appears:
   “The save file operation failed. The save file operation failed to connect to the open and save panel service.”

   After that, core macOS interface components freeze, including:

   Finder

   The… more

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   Under Review  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Grey borders appear on rectangles when exporting to PNG (scaled)

   When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
   – "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
   – The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I just add one single pixel to the export width (1921px rather than 1920), the unwanted grey line disappears. Or sometimes 121% rather than 120%.

   When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
   – "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
   – The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if… more

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   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

   OS X version 10.12.6; Illustrator version 22.0.0
   Previous versions of Illustrator worked correctly.

   5 votes

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Rotate tool repeatable bug,

   Copy by Rotate Tool, Repeatable Bug
   OS: Windows 10
   Illustrator Version: 23.0.1

   Steps to reproduce:

   1. create a box or square
   2. activate the rotate tool (R)
   3. click on any corner of the box to move the pivot
   4. begin rotation
   5. hold down ALT to initiate copy
   6. release mouse to end rotation and complete copy

   Expected Result:
   Copy of object created at rotation specified by tool.

   Actual Result:
   At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain control of the application is to attempt a force quit from the operating system level. This will force a save dialog, cancelling it will return focus to the application and allow the user to proceed.

   Workarounds attempted:
   Preference Folder removal and recreation.
   Reinstall and update.
   Disabling of GPU acceleration for Illustrator.

   None have any effect on the problem.

   Copy by Rotate Tool, Repeatable Bug
   OS: Windows 10
   Illustrator Version: 23.0.1

   Steps to reproduce:

   1. create a box or square
   2. activate the rotate tool (R)
   3. click on any corner of the box to move the pivot
   4. begin rotation
   5. hold down ALT to initiate copy
   6. release mouse to end rotation and complete copy

   Expected Result:
   Copy of object created at rotation specified by tool.

   Actual Result:
   At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain… more

   5 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Rotate tool dialogue box won't appear

   After selecting the rotate tool, rotate dialogue box won't appear.

   a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.

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   6 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the way to call the dialog and to define the arbitrary rotation pivot is to Opt/Alt+Click the desired position when the tool is picked.

   However, this does not work well sometimes, especially with a pen and a tablet, and you can upvote the problem here: http://illustrator.uservoice.com/forums/601447/suggestions/32613901

6. Save as and Export SVG feature: Preview code and preview web browser tool icons are grayed out

   Save as and Export SVG feature: Preview code and preview web browser tool icons are grayed out

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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7. Please stop Illustrator coming to the foreground after exporting

   After exporting to screens, which may take several seconds, I usually switch to the the application that receives the exported files and I continue working there.
   Annoyingly, after finishing exporting the files, Illustrator pushes its way back to the foreground so that I have to switch back to the other app I was working on.
   Can you stop this from happening please and leave Illustrator in the background after it has finished?

   2 votes

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8. SVG Exports Incorrectly - messes up art work

   I have drawn a simple oval that exports correctly.
   I then made 20 copies, and it exports as SVG correctly.
   I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.

   Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.

   2 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Artboard Snapping is broken when creating a new artboard

   If you're creating a new artboard, you can snap the edges of the artboard to previously created artboards.

   However, if you hold SHIFT to constrain proportions (handy if you're making social size assets for example), the snapping no longer works, even though you'll still see the snapping points.

   Furthermore, when you constrain proportions, the artboard location will be a decimal point, meaning if you Export For Screens, you'll get extra pixels added to your artboard thanks to a different unrelated illustrator bug.

   Video attached.

   AI version 27.5
   MacOS Ventura 13.2.1

   3 votes

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   3 comments  ·  Snapping  ·  Delete…  ·  Admin →
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10. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press SHIFT again and add to your selection, release, and so on. This is not a comfortable key combo and it makes it very easy to accidentally release your entire selection.

    Prior to this update, we've never had a need for a quick toggle shortcut for the rotate canvas tool on desktop. If the tool is needed, it is accessible via the hand tool quickly enough.

    This issue is present in version 25.4.1 and 26.0.1.

    Starting with version 25.4.1, Adobe added a Preferences option to disable the trackpad gesture to rotate view. Please either disable this toggle shortcut completely or also add an option to Preferences to disable the SHIFT+ SPACE keyboard shortcut for desktop users.

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press… more

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    5 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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11. Can't create artboard from rectangle - Illustrator 24.2

    That's all. It says that it can't create artoboards from rotated rectangles or masks. It's a freshly created rectangle.

    This version of AI seems to be very buggy.

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12. alt+gr typing pass through

    So, after spending an hour googling through different people having language / character issues with alt+gr on windows in Illustrator, I think I have identified what is happening (see screenshot)

    Win10 can do mixed display language / keyboard layout combinations that most Adobe products will handle just fine, but Illustrator seems to set keyboard language based on general language set, not on keyboard language set.

    So, if I type my normal alt gr+q for @ symbol or alt gr+e for € symbol on a german layout while using english language with german keyboard, it does not pass through as altgr+e but instead interprets it as alt+ctrl+e (export for screens) even when I'm inside the text tool.

    When I use german language and keyboard instead of english with german keyboard, it correctly uses the symbols on alt gr and "export for screens" on alt+ctrl+e.

    This has apparently been an issue since 2017, but only affects people using mixed settings with keyboard layout different from general language.

    Quick fix is making a language/kb profile in win10 and using that for illustrator, then switch back for indesign photoshop or whatever else you use. It's dirty but it's a better workaround then copy+pasting every fifth character when writing non english text.

    So, after spending an hour googling through different people having language / character issues with alt+gr on windows in Illustrator, I think I have identified what is happening (see screenshot)

    Win10 can do mixed display language / keyboard layout combinations that most Adobe products will handle just fine, but Illustrator seems to set keyboard language based on general language set, not on keyboard language set.

    So, if I type my normal alt gr+q for @ symbol or alt gr+e for € symbol on a german layout while using english language with german keyboard, it does not pass through as… more

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    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Rotation is too sensitive. I cannot use transform options.

    Rotation was too insensitive in the previous version.
    Rotation is too sensitive in this version. It is prioritizing it over everything else too much.

    7 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. Unknown error when exporting to jpeg or PNG

    I am trying to export my work to a Jpeg or PNG to work on photoshop but i keep on getting and unknown error. Please help I need this fix so i can complete my work. this is URGENT!!

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. White lines added around exported JPGs

    When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.

    Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.

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    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Export as SVG does not properly respect letter-spacing style on text

    When saving as SVG, the exporter temperamentally interprets letter-spacing as either 0 (no style exported) or "1". E.g. within Illustrator I might set letter-spacing to 185, this would be exported as just "1" without a unit. Furthermore, if I open the file again, Illustrator interprets this as "90", and if I save again, the exporter exports without any letter-spacing.

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17. PDF files made on large artboards get downscaled incorrectly.

    When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

    In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

    I then export the PDF saying it should downsample images to 300 DPI.

    Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that it became really pixelated due to it being effectively 30 DPI instead of 300 now.

    I propose that the downsampling feature should take large artboards into account, and make sure that images remain 300 DPI after the PDF export.

    When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

    In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

    I then export the PDF saying it should downsample images to 300 DPI.

    Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll… more

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    14 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. SVG Object IDs not exporting as unique

    Export As > SVG

    Object IDs: Unique

    The object IDs are not unique.

    I'm using the latest version of Illustrator.

    I need to export unique IDs because I'm placing multiple SVGs in one HTML page.

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19. Touch Type's alternate glyphs panel should ignore view rotation.

    Okay, just, look at this screenshot. Look at it. Contemplate it for a moment. Ask yourself if this feels like the right thing to do.

    The type itself is at about 45º to the edges of the artboard; I've rotated the canvas to roughly align with the type so I can have a better view of it while I think about how to properly deploy Bookmania's glorious OpenType alternate forms.

    I really wasn't expecting the Touch Type tool's popup to match the alignment of the canvas' edges but in retrospect I'm not surprised. NOTHING drawn in the preview window aligns with the screen instead of the canvas, no matter how much more sense it would make for it to do this. Everything that drags out an area does it in the canvas' coordinates instead of the screen and it's so annoying. I really wish Adobe would assign an intern to look for rough UI edges around canvas rotation for an entire product cycle and FINISH this furshlugginer feature, as usual it was delivered, had maybe one extra release to fix any glaring crashes it created, and then just totally forgotten.

    Honestly it might actually be pretty cool if the Touch Type character popup was aligned with the rotation of the currently chosen letter, since it can clearly be rendered at an angle.

    Okay, just, look at this screenshot. Look at it. Contemplate it for a moment. Ask yourself if this feels like the right thing to do.

    The type itself is at about 45º to the edges of the artboard; I've rotated the canvas to roughly align with the type so I can have a better view of it while I think about how to properly deploy Bookmania's glorious OpenType alternate forms.

    I really wasn't expecting the Touch Type tool's popup to match the alignment of the canvas' edges but in retrospect I'm not surprised. NOTHING drawn in the preview window… more

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    2 votes

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    0 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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20. SVG export with text – line breaks forcing text to convert to outlines

    I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.

    It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.

    I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).

    I've also noticed this issue is similar to another one that might be related:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37024969-svg-text

    I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.

    It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.

    I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).

    I've also noticed this issue is similar to another one that… more

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    5 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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