1349 results found

1. exporting svg

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.

   Regards,

   Ed Boon
   Visioned.net

   Hi,
   I use Illustrator CC 2017 21.1.0.
   When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

   <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <!DOCTYPE svg [
   <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
   <!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
   <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
   <!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
   <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
   <!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
   <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
   <!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
   ]>

   I have exported with… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

2. Performance issues in pixel preview on 5K retina screen

   When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

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   14 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi All,

   Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

   Thanks
   Anish Kumar
   Illustrator Team

3. Some of AI file paths disappear when exporting to PNG or JPG

   A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he was able to export the file to PNG fine using CS5 version of AI. It seems there is a bug that prevents the correct export of a vector file to a raster image.
   I checked all the settings and everything looks ok. Cannot figure out the issue.

   A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he… more

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   3 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Thank you Egor for helping out Anna

4. Illustrator loses gradient fills from PDFs, generated in InDesign

   We have an issue with an InDesign PDF Press Quality opened in Illustrator...

   Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
   Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

   When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
   We tried with regular type and outlined type in InDesign. Same results.

   PDF Press is also attached.

   The workaround was to export the InDesign file as an EPS file.

   Can you fix it on the next update? Or the gradient was too complicated for Illustrator?

   Let us know. Thanks!

   Latest versions of Illustrator, InDesign and Acrobat.
   Latest MacOS Sierra. 8GB RAM.

   We have an issue with an InDesign PDF Press Quality opened in Illustrator...

   Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
   Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

   When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
   We tried with regular type and outlined type in InDesign. Same results.

   PDF Press is also attached.

   The workaround was to export the InDesign file as an… more

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   25 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi Everyone,

   The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

   Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.

   What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback.

5. Exporting to SVG returns different code after Illustrator updates

   I use Illustrator files as source documents for complex system maps that we export to SVGs for applications. With the most recent updates, the exports have significantly changed the output code for the SVG which is impacting the javascript interactions with those svgs. The first and most substantial issue is that in calculating the viewbox attribute parameters, Illustrator is NOW including hidden layers where it once ignored them. I use a background layer which mimics our system's background colors to more closely reflect the contrasts needed and hide that for export. But where once the svg tag exported as
   <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1317.04 755">
   it now exports as
   <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1407 791">
   which shifts all the other object coordinates within the svg, unless I actively delete that layer from the illustrator file.

   Keep in mind that for the above example, nothing in the Illustrator file was altered between the two exports other than the Illustrator update.

   I've also noticed that bold text once carried a font weight and now omits that.

   I use Illustrator files as source documents for complex system maps that we export to SVGs for applications. With the most recent updates, the exports have significantly changed the output code for the SVG which is impacting the javascript interactions with those svgs. The first and most substantial issue is that in calculating the viewbox attribute parameters, Illustrator is NOW including hidden layers where it once ignored them. I use a background layer which mimics our system's background colors to more closely reflect the contrasts needed and hide that for export. But where once the svg tag export… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Radial Gradient Exports very large SVG with a many ellipse elements instead of using gradient tag.

   Sometimes when you select colors with pipette for radial gradients and export SVG the single radial gradient become hundreds of layers of ellipses. A single element should only export one element with a fill of a single radial gradient.

   I tried uploading a zip or the SVGs but this ****** form uploader wouldn't let me.

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   1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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7. Brush Cursor - Art Pen Rotation

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "Hi !

   Today I downloaded the trial of PS CS5.

   I think its a really great step for digital painting and I love
   the new bristle and mixer brushes-

   But one thing really disappointed me. I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first tried a Bristle Brush, I was really happy that i was able to rotate
   the brush cursor with my pen.. but when i started painting, the brush stopped rotating
   and stayed in the initial direction.
   Even worse: The normal brushes are still as static as in the previous Photoshop versions.

   By not showing the rotation of the brush, it is really hard to set an precise brush stroke
   with the right angle.

   Am i missing something, it is a bug or is Adobe still planing not to change this disadvantage ?

   Best regards,
   Florian"

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "Hi !

   Today I downloaded the trial of PS CS5.

   I think its a really great step for digital painting and I love
   the new bristle and mixer brushes-

   But one thing really disappointed me. I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. Illustrator documents open to a red / black screen

   Resizing the document window rectifies the issue, annoying nevertheless

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   57 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Applying a new graphic style duplicates paths into hidden groups when exported into SVG

   This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.

   I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

10. White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...

    it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.

    This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.

    I 100% believe there is a problem with the 2019 suite on Macs running MacOS 10.14 Mojave AND this particular graphics card: AMD Radeon R9 M390 2 GB. I think the drivers for this particular model of graphic card were not updated or accounted for by Adobe when updating their products to the 2019 suite. The problem did not exist when we updated to Mojave and were running the 2018 suite. Everything ran just fine, including having the GPU performance turned on. I would even say that possibly the initial 2019 23.0 version of Illustrator was fine, but one of the incremental updates messed it up. I think I was running 23.0 with no problems as well, but I can't be totally sure. Now, the 2018 version experiences the same issue.

    So -- I believe something in an Adobe 2019 update messed its functionality with Macs that have the AMD Radeon R9 M390 graphics card, in turn, passing the problem on to previous versions of Illustrator and possibly InDesign.

    The quick fix (it seems for now) is to turn off GPU Performance. This makes using Illustrator very draggy and slow, but the screen flicker has stopped. This needs to be addressed by Adobe and fixed.

    More details and discussion on this video card glitch can be found here:
    https://forums.adobe.com/message/11159643

    it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.

    This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.

    I 100% believe there… more

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    69 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Based on feedback, this issue is fixed by upgrading to MacOS Catalina . We are closing this .Let us know if you are still observing this on MacOS Catalina and we will reopen this thread.

    Regards
    Ankit Goyal
    Illustrator Team

11. Stop Illustrator from increasing file size by 400% when exporting artwork in 300ppi resolution

    Illustrator currently increases the size of a file by 400% when using the "Export As" option and choosing to save at 300ppi resolution instead of 72ppi resolution. We tried several times exporting as PNG for an Artboard that was 5000px wide but the program saved the file at 20000px wide because we chose to save at 300ppi resolution. We contacted support and they stated that this was a "feature" of the application and cannot be changed.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Exporting Artboards

    When I try exporting an artboard lets say as a PNG and put in that specific artboard, the preview comes up as the wrong artboard, it is usually the first one. This has been going on for a while and I have just come to the realization that it is a bug because I cancel the export and then try again and it works.

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13. Stroke displaying incorrectly and offset path broken

    In the first screenshot i show where i have duplicated an outlined letter R and rotated and it is rendering the stroke differently on both.
    I have also had issues with using offset instead where the stroke is broken on some letters even though the path is closed, see other screenshot (Q).

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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14. Save Adobe PDF compression resolutions are mixed up

    When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.

    If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.

    Thanks! Hope it gets fixed soon.

    When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.

    If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.

    Thanks! Hope it gets fixed… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Fonts missing and say I need to re log in

    When I open a past project from creative cloud folder It directs me to find a missing font. But the font finder doesn't sync to my library. Now Im stuck with a missing font on a logo project that just messed my whole design up. Plus when I export the project as a export safe for web... png 24 the file export look pixellated and not a vector file.

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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17. PDF export no longer represents brushes used correctly

    I have used some vector brushes in illustrato (see highlights). When file saved as a pdf the brushes no longer correctly represent what's in the file, they seem to lose a lot of their transparency. I sell the mentioned brushes on exchange (HighlightsandShadows Brushes) as well so I would like this fixed. Both viewing the pdf file and opening in ai show the wrong results.
    This problem has occurred since upgrading both mac os and illustrator to latest

    However if i open the ai file in shop it looks as it should.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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18. Playing Save for Web operation from action produces different result than a direct operation

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The generated result gets less red (toggle it back and forth to see the difference).

    1. Cancel the dialog and run S4W command directly again
    2. Toggle the same option again

    No difference happen with the red tint, the image stays the same.

    It feels like some double conversion happens.
    Yes, S4W is legacy, but this is how you called it. It is widely used still. This needs to be fixed.

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The… more

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    20 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Rotate View Tool - Alt + Transform

    Using the alt+tranform and the rotate view together is impossible because the object flickers between dramatically different sizes.

    Replicate this bug by using the rotate view tool and rotating the view 180 degrees. When in this view, hold down alt and try to transform an objects scale. The object will flicker between sizes making it impossible to transform using alt.

    2 votes

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    0 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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20. Rotation of Grid Repeat does not work.

    rotating a grid repeat causes several bugs. One of them is that the handles aren't working correctly.

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    3 votes

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    1 comment  ·  Repeats  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team can reproduce the issue and intends to fix it soon.