1348 results found

1. AI CC2017 has flatten my work file into an image automatically

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

   I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

   I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

   1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

   2. AI CC flatten my paths, groups, layers....randomly.

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Random screen lines

   Random lines showing up on screen.
   os 10.14.5
   ai2019

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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3. Pattern Brush Problem with Expand Appearance

   I want to paint a topographic card (map) with complex Strokes for the streets and rivers and so on.

   After creating different Pattern Brushes i would create a solid line for export to an other program.

   After choosing the Stroke with an used Pattern Brush i would "expand appearance" for getting a clean version without strokes.
   The Result is a lot of segmented curves and destroyed formes.

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   2 comments  ·  Brushes  ·  Delete…  ·  Admin →
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4. Illustrator to Photoshop broken

   I am trying to bring my Illustrator drawing into Photoshop. Exporting from Illustrator to PSD format is giving me errors so I am trying to copy from Illustrator and paste into Photoshop as Smart Objects. This was one big object that I pasted into Photoshop. In Photoshop it displays just that one object. When I open the Smart Object in Illustrator I get the full drawing. I'm not sure which program is at fault but starting with Illustrator since the export function is failing.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. Minor issue - Old date on splash screen (2019 instead of 2020)

   I launched version 24.2.3 and noticed that it says © 1987-2019 instead of © 1987-2020 on the splash screen. Other up-to-date Adobe apps says 2020.

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Garbled Video Screen

   I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. 2021 - Initial screen

   A4 format does not open on the initial screen. Thankful;
   Alexandre Neves.

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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8. Photo exports come out faded

   I recently updated Illustrator for the M1 chip on my MacBook Pro.
   Now when I save an Illustrator document that contains photos as a press ready PDF (or any other file type) the photos become desaturated, and look faded.
   This is a problem as I am often preparing files to be printed and my colors no longer look accurate. How can this be solved?

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Refreshing screen problem

   With nested shapes, it happens screen refreshing problems in Illustrator 2022. It doesn´t happen in Illustrator 2021

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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10. Cutting a line with Scissors tool then resizing it works wrong

    1: Windows.
    2: 2022 26.5.0.
    3: Cutting a line using the Scissors tool then resizing it using the handles.
    4: Expected to be able to grab the handle at the newly cut end and re-size the line from there accordingly. However as soon as I do this Illustrator reduces the size of the line by approx 50%, often meaning the handle that I have hold of is off the screen. Have to let go of handle, go and find it again and drag the line back to where it originally ended after being cut. Very annoying.

    6 votes

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Unite on Pathfinder leaves mess of little vectors

    This is something that happens to me frequently when creating underbases for screen printing. I'll make a copy of my top colors and unite them to create my base, and there's a mess of little vectors left behind that have to be cleaned up before I can trap the base. There's no gaps in the art so these vectors should not be there and this is a big lag on my production time.

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    6 votes

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    7 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment, you can adjust the Pathfinder precision in Pathfinder Options dialog, accessible from the Pathfinder’s panel flyout menu. The higher the value, the less accurate the result is going to be. Lesser values gives more precision, but it can lead to many 'residuals'. The default value is 0.028 pt, but you might try something like 0.01 pt and see if it works better.

12. When importing PSD files with layers into AI, if you 'outline', masks get deleted and transparency made 100%

    When importing PSD files containing smart objects into AI, the masks get deleted and opacity reverts to 100% when you create outlines (and it is really dangerous cos I only export to AI as a last step before i print, so this can be easy to miss!!!!).

    You can rasterize smart objects before exporting them as a work around, but that's not a great solution really, and means you are best creating a copy of the layer if you don't want to lose fidelity.

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    2 votes

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13. Illustrator 2021 won't reopen files that are saved as and returns error - reboot necessary - iMac M1

    I have the lastest 2021 version of Illustrator (25) on Apple's newest iMac M1
    and Mac OS Big Sur 11.4

    I often save files as templates (option "save as") and I've noticed that:
    - When I save a file as or
    - Export a file under a certain format (even PDFs at times)

    Coming back to the original document isn't possible, upon opening, the following dialog box appears (see screen shot) and at that point, a reboot is necessary to make this possible.

    My files are located on a NAS but I am not convinced the NAS is incriminated in any kind of ways.

    I have the lastest 2021 version of Illustrator (25) on Apple's newest iMac M1
    and Mac OS Big Sur 11.4

    I often save files as templates (option "save as") and I've noticed that:
    - When I save a file as or
    - Export a file under a certain format (even PDFs at times)

    Coming back to the original document isn't possible, upon opening, the following dialog box appears (see screen shot) and at that point, a reboot is necessary to make this possible.

    My files are located on a NAS but I am not convinced the NAS is incriminated in… more

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    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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14. Anchor Point Guides are invisible in Illustrator 2019 unless selected?

    I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

    That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

    I've tried toggling many settings in the menu and the closest thing I can find is Hide / Show Edges, which only affects my ability to select the anchors. Switching between CPU and GPU rendering doesn't affect it, and playing with the options in the "Selection & Anchor Display" menu in the preferences doesn't help. (screenshot attached)

    My first installation was an upgrade that kept the previous version's settings. No anchors. I uninstalled that and had it remove the preferences and do a fresh install. No anchors. Uninstalled and removed preferences, reinstalled AI-2018 and it shows anchors just like it always did. Installed 2019 fresh (again no anchors) and tried importing my 2018 settings manually but that doesn't work between versions.

    Is this affecting anyone else? A solution would be greatly appreciated!

    Some installation details:

    Illustrator 2019
    Windows 10 Enterprise, build 17134
    Dell Precision workstation, Xeon E5-1620 v3, w/ 16GB RAM
    AMD FirePro W5100 4GB with the latest pro drivers, 18.Q3.1. (updated from v17-something while troubleshooting this issue)

    I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

    That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

    I've tried toggling many settings in the menu and the closest… more

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    7 votes

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    27 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like several problems got mixed in the comments.

    
    

    1. Guides made of single anchors (displayed as <Guide> in Layers) are displayed correctly in the latest versions of Ai when View > Guides > Show Guides is enabled (although they are rather small).

    
    

    2. Illustrator does not draw centerpoints for ellipses while moving then in GPU mode — a know problem, reported separately here: http://illustrator.uservoice.com/forums/601447/suggestions/39740689

    Please upvote it if you want to see edges while moving.

    
    

    3. Show Edges option gets occasionally disabled — gets fixed with Cmd/Ctrl + H. Edges still won’t be drawn when GPU Performance and Real-Time Drawing and Editing options are enabled in Preferences > Performance, only when you switch to CPU mode.

    
    

    If your case is nothing like this — please comment and share details on the problem, with steps and screenshots or videos.

15. Screen blinking bug

    Screen starting blink after opened a tab for some times, making some irritations our eyes, it is only in Mac OS

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Where to begin?

    The progression of Illustrator over the last 2 years has become maddening. Im sure this will never be read but having come to the end of my tether i need to say something somewhere. Firstly, at work, i use the same size image and format to start 99.9% of all my work. Yet every time i open illustrator, i have to put thoise dimensions in manually, in the recent section is just has 3 standard sizes (one of which is only ever used in the US, i am not in the US)

    Secondly, every time i open illustrator it reverts to essentials layout, to which i have to switch it to essentials classic and reverts to the dark theme.

    I realise i can set these things manually in the settings but whats the point of a recent section if it doesnt have the document i have created 900000 times.

    You have made export for web unusable and export for screens mean i have to label everything 20 times.

    And now youre getting rid of Creative Cloud Documents.....I cannot explain how frustrating this is. Your synced files system is not good enough, its confusing in the way it previews anything and for my £60odd a month i want to be able to have local copies on all my devices and have them sync to the other devices. I cannot understand how you think this is in any way better or even the same.

    All your recent changes seem **** bent on using AI tools when they are certainly not ready in the example of generative art - youre so far behind the rest its laughable, why even bother??? Has you seen midjourmey?? Theyre way aheadDo the things you do well, better.

    Given all of this i am growing more and more inclined to undertake a course in Serif or something similar. Given that your subscription fees are so high i cannot see the value in ******* off thousands and thousands of paying creators to try and get this "new user, exciting features" policy out.

    Adobe were the tech company to look up to, now its an absolute mess. Lets not even start on photoshop, indesign and after effects.

    Incredibly annoyed designer.

    The progression of Illustrator over the last 2 years has become maddening. Im sure this will never be read but having come to the end of my tether i need to say something somewhere. Firstly, at work, i use the same size image and format to start 99.9% of all my work. Yet every time i open illustrator, i have to put thoise dimensions in manually, in the recent section is just has 3 standard sizes (one of which is only ever used in the US, i am not in the US)

    Secondly, every time i open illustrator it reverts… more

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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17. Incorrect object size when exported to SVG - Illustrator v 28.4.1

    The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
    Attached is the code generated by 28.3 and 28.4.1 of the same design.
    Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.

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    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem seems to be solved with Beta 28.6.

    If you experience this problem still — please comment back.

18. svg mit Konturlinie wird falsch übersetzt

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#525251;stroke-width:0.124;stroke-miterlimit:10;}
    </style>
    <path class="st0" d="M2.5,0h157.9c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4
    C0,1.1,1.1,0,2.5,0z"/>
    </svg>

    svg Inhalt mit außenliegender Konturlinie
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#525251;}
    </style>
    <g>
    <path class="st0" d="M160.5,0c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4C0,1.1,1.1,0,2.5,0
    H160.5 M160.5-0.1H2.5C1.1-0.1-0.1,1-0.1,2.4v52.3c0,1.4,1.2,2.5,2.7,2.5h157.9c1.5,0,2.7-1.1,2.7-2.5V2.4
    C163.1,1,161.9-0.1,160.5-0.1L160.5-0.1z"/>
    </g>
    </svg>

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px"… more

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Can't move the Recolor Panel on a small screen

    My screen resolution is 1366 x 768, I am facing this problem since I started using this laptop (HP EliteBook 850 G3): everything in Illustrator is working fine, but I am not able to move Recolor Panel, because the top section of recolor panel is hidden under the ruler, I have to hide the ruler and how somehow hardly I can move the panel.

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

    Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

    This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

    This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

    I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

    I uninstalled Adobe Illustrator CC 2017 and installed it again.

    I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

    This all doesn’t help.

    Screen recording 1: http://recordit.co/wimzBKLauT
    Screen recording 2: http://recordit.co/PvkLV2VFz7

    The attachment has my regional settings in macOS and the unit prefs.

    https://forums.adobe.com/message/9769467#9769467

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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    Added to Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Thank you for reporting the issue. We have added the issue to our backlog.

    With Best Regards,
    Raghuveer Singh