Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
1349 results found
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Save As and Export dialogue box not opening / appearing
running v26.5, Macbook Pro M1 14, OS12.0.1
'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.
'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).
Problems started a few days ago and cannot be sure if it was tied into an OS update.
I do not run any plugins.
I have:
• Reset preferences
• Uninstalled and reinstalled
• Restarted machine several times2 votes -
Can not export to png or jpg
When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.
When I try to export to png it comes up with an unknown error "(!now)"
This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.
16 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
9-slice scaling distorts objects on export.
I have a simple arrow symbol with 9-slice scaling to be able to adjust the arrow's tail to different lengths. This works until I export to SVG, in which case the entire arrow gets distorted as if I hadn't enabled 9-slice scaling. Sample document attached. Please export for screens and use SVG.
Thanks.1 vote -
PNG export broken
I receive an error every time I try to export a PNG from any file. Other export formats work without a problem.
Working on a Macbook Pro with MacOS Mojave running the latest version of Illustrator (updated this morning).
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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When I export as png, application crashes
Adobe version: 22.1, OS: Windows 10 (the adobe application is on a virtual desktop for security reasons.)
From the last 2 weeks, I have not been able to export to png. This was never an issue until recently. I get a prompt for export for multiple screens. I've tried exporting it in multiple dpi (72, 192, and 300). This also crashes. I've tried choosing a single asset and exporting selection. This also results in a crash.
Please help me find a solution.
Thanks,
Lubna.2 votes -
Export As SVG - incorrect size
I compared the results of the "Save As SVG" and "Export As SVG" commands.
I found that the "Export" option often produces incorrect sizes, especially with patterns containing a lot of fine details.The decimal point settings are the same in both cases.
Adobe Illustrator 28.2
7 votes -
Can't export or save files
Every time I click Save As or Export no window pops up and I can't save any of my files.
12 votes -
"Export for Screen" default folder is one specific folder and wont change
When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
This happens for all files, also if i create a new file. A screenshot of this phenomenon is attachedFor reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6
small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using…
2 votes -
Text overset icon appears on final exported image
=================
Summary
Just updated to Illustrator 24.0, and had an artboard with overset text. When I performed an "Export for Screens", I noted the overset icon informing me I had text overset in the textbox. However, I knew the relevant text was actually visible — so I continued with the export. In the final image, I found the text overset icon was actually exported as a part of the artwork. (See attached example: "Artboard 1.png")
=================
Steps to Repeat
- Create textbox with overset text
- Export artboard: File > Export > Export for Screens (Alt + Ctrl…
10 votes -
Gradient stops being rotated when applied to a compound path
When I make a compound path and give it a gradient and rotate it manually by 180 degrees everything is OK.
When I rotate this object back by 180 degrees also everything is OK (gradient returns back to original 0 degrees). This how it should work.
But when I save the file and open it again, this rotated object gets "damaged" — when I try to rotate it by 180 degrees, this gradient doesn't rotate, but it should. This happens only when I save the file and open it again. All guys in my team have the same problem with…1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Not enough memory to place the file + can't export files Illustrator
Hi,
Hope all is good.
When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.
At the same time, when I try to export a finished project (of any size), these methods don't work:
'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
'Save for web (legacy)' = can't even open the option panel, error message comes up…7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.
Thanks & Regards,
Raghuveer Singh -
Asset Export not respecting Clipping Mask on image
When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size
9 votesHi,
Gentle Reminder.
Please share the given details at ShareWithAI@adobe.com
1) If the issue is reproducible on latest build 25.2.3?
2) Is multiple AI versions installed in your system? If yes, please share the details.
3) Some video & Test file for our reference.Thanks,
Illustrator teamAlso, please mention the title of this issue as the subject of the mail.
Thanks
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SVG Export
AI 22.1. 64-bit Windows 10
The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be…3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
SVG Export Distortion
I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
Additionally, many…4 votesIncreasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.
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Export PSD is aborted with error
When exporting Illustrator documents to PSD via Export As…, documents that would succeed with JPEG or PNG stop with an error.
The error dialog appears twice, and the messages are as follows
1. Unable to export at this resolution. Please lower the resolution and try again.
2. The operation cannot complete because of an unknown error. [RES!]
The generated image is 4px in total and the resolution is not too high.
Environment:
- Illustrator 2022 (26.5.0)
- macOS 11.6.8
The same error occurred when I tried with Illustrator CS6.
Steps to reproduce:
- open the attached file 16383.ai
- Select [File…
14 votes -
SVG text export failure
Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
To reproduce:
• Create a blank document
• Create a new text object with the Type tool
• Give the text object a name in the Layers control panel
• Export to SVG, setting Object IDs to "Layer Names"The resulting SVG code will contain a <text> entity, but without its "id" attribute!
7 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Can't export SVG
trying to export selection as SVG. Illustrator goes through the motions, opens the destination folder and... nothing, no file, not a thing.
4 votes -
Crash on export for screens with Repeat Grid
I can make this consistently crash when exporting Artboards 2, 4, or 5. If I turn off the Grids layer it exports correctly. I found that converting a Repeat Grid a making it a normal Group of objects fixes the issue but I have no idea how I did that in the first place.
Expanding the repeats seems to solve the crash.
For example Artboards 1 and 3 grids were created by a repeat but somehow it got converted back to a group of objects.
1 vote -
illustrator cc 2018 wrong in export psd after rasterized
colors change in file export with pantone, my steps are as follows:
1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
2- rasterize the file with the function "keep spot colors " flagged
3- export the .psd image with the function in the connection tab
4- the resulting file has changed colours and wrong result13 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Bounding Box suddenly changes its size for rotated objects
Depending on rotation of linked file the bounding box scales extra large. No groups. Linked PSD file. Windows 10, Illustrator 25.0.1.
5 votes
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