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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1349 results found

  1. PLEASE FIX SCREEN FLICKERING!!!!

    The screen flickers when you move the cursor—it's driving me insane!
    Switching from GPU to CPU solves the issue but then I lose animated zoom, which sucks!

    MacStudio M2 Max
    64GB RAM
    Illustrator version 28.6
    OSX 14.6.1

    1 vote

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  2. slow cursor on second monitor when using Adobe Illustrator - only while using Ai

    When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.

    This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!

    5 votes

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    0 comments  ·  Performance  ·  Admin →
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  3. Artwork windows not consolidating to the center window

    Since updating my Illustrator for a week or so ago... when I open artwork the artwork does not open and I am unable to consolidate art windows into the main window. Seems like some sort of bug. The only way I can bring open files is by navigating to Window > Arrange > Float all windows. When I drag the window back into the main panel it disappears. The open screen will not go away.

    5 votes

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  4. Cutting out parts of the exported PNG

    Exporting "saveforweb" PNG cut all the logos a few pixels in.

    P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.

    Money hungry sons-a-*******.

    1 vote

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  5. Document won't save

    Hi there.
    I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

    4 votes

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    The problem got solved by resaving the original document and no longer can be reproduced.

    If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

  6. Illustrator not working correctly on large displays

    I am encountering numerous problems with Illustrator that I have not had before. I noticed that they all seem to revolve around things like selecting endpoints or handles for curves. Transforming elements seem to no longer align with the pointer when expanding. All of these are hard to pinpoint and I see numerous other people complaining about the same series of problems that I am having. I believe that it all has to do with Scaling on Large Screens.

    For example, I use 175% scaling on my LG 39" curved monitor. Trying to use the transform features after selecting…

    1 vote

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    4 comments  ·  Other...  ·  Admin →
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  7. I get an error when exporting SVG in ver28.5

    I get an error when exporting SVG in ver28.5. There is no problem in v27.

    1 vote

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  8. 'Scrap' appearing in preview mode

    See screen grabs; unwanted shapes appear along contours in filled shapes.
    I'm on MacOS10.14.6
    AI 25.0.1

    4 votes

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  9. Screen Mode/Application positioning bug

    On Windows 10. Toggling the screen mode does produces UI rendering bugs. But also I am entirely unable to get back to a windowed view, or move the window by any means (either dragging or the menu option behind the logo)

    1 vote

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  10. Saving issue - the error box pops up...

    I was using CC 2017 and went to save my file and a box popped up that said

    "This printer driver is not supported by Illustrator"

    I clicked okay and it let me go back to working. When I went to save again the same thing popped up. I updated to CC 2018 and when the program opened this same message popped up.

    It seems to still let me work in the program, but when I go to save the screen goes black and freezes the program for about 20-30 seconds

    5 votes

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  11. Files preview sticks after opening multiple documents

    After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

    Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

    I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

    I am running…

    5 votes

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  12. Layers Window Twirl Down Icon Issue

    I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers…

    4 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. SVGs from Photoshop or Illustrator are wonky

    I submitted a bug as part of a crash report within the past week regarding Illustrator's inability to export a clean SVG—it seems to always add padding that isn't necessary or wanted and makes issues for our web programmer. I'm on macOS Sierra using the latest CC version of Illustrator. I have to now rebuild my AI graphic (copy my shapes in as shape layers) in PS and then export that as SVG to get a clean SVG.

    But here's where inconvenient gets weird. I'll open the PS-made SVG in AI, make some edits to clean up some off-positioned points…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  14. SVG href property exports incorrectly

    When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

    However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

    All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

    1 vote

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  15. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

    Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

    I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have…

    6 votes

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  16. Impossible de créer un nouveau document ni d'enregistrer sous ni d'exporter

    Les fonctions Enregistrer sous, Exporter et Nouveau document sont inactives.

    1 vote

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  17. zooming issue......looks like other people

    Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.

    Please fix.
    Screen goes grey.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  18. missing instances

    I've been working with a png logo and have been copy-pasting it in numerous layers and artboards of my work.

    My AI crashed, so I closed it via task manager. When I restarted AI, my png logo is gone from all the artboards. I can see that there's an "instance" of it (a black square", but the logo isnt registering. Tried to export, and it came out with an artwork without the logo.

    File 08 are the blanks after the crash
    File 10 has the logo that went missing.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  19. The lines appear to be drawn when touching on the screen, but once pen is released the lines disperse

    The lines appear to be drawn when touching on the screen, but once brush is released from the surface, the lines disperse as if they were never drawn,

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  20. Text always shows as black

    Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
    I made a screenshot (attached) to demonstrate

    4 votes

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    Hi,

    The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.

    Hope this helps to resolve this issue.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

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