7655 results found

1. Move dialogue is broken when Y-axis is flipped

   Problem Description:
   Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
   /isRulerIn4thQuad 0
   /isRulerOriginTopLeft 0

   It works fine except it breaks setting negative distance in Move dialogue.

   Steps to Reproduce:
   1. Change said flags to 1
   2. Relaunch AI
   3. Create and select an object
   4. Press Enter to invoke Move dialogue
   5. Set vertical position to any positive number and apply
   6. Invoke dialogue again
   7. Set same vertical value, but negative (you can also select any other object before that) and apply

   Actual Result:
   Object will move up

   Expected Result:
   Object should move down

   It doesn't matter where you first move object, it matters only that value is the same but has different sign.
   It is very annoying bug, because it happens always but in certain cases. Lots of swears and undos.
   The way coordinates is swapped via prefs is fine, as long as it just works, although some other vector programs allow to change it via UI.

   Any Workarounds:
   Set angle manually in dialogue window to desired.
   Set bigger position then you need and then move it again to get where you want it.

   Attached gif shows almost same situation, but with twist:
   I move one object down (with negative distance) and then I want to move second object down and sideways. And when I set horizontal value, AI flips the vertical axis inside dialogue and it force me to dance with workarounds described above.

   Adobe denied to admit is as a bug.
   Please, help me to prove my point.

   I don't ask you to change default ruler origin to bottom left, Adobe already had given us an opportunity to change this by editing flags! I ask for fixing a bug for Move dialogue that is set upon existing and approved behaviour.

   I know quite a lot of highly valuable people from Adobe forums who still votes for y-axis go up:
   CarlosCanto (he even wrote a script to undo your unexpected making, https://forums.adobe.com/message/3859338)
   JETalmage (you should have seen this post back in 2009! https://forums.adobe.com/thread/497089)
   Jacob Bugge and all other people who agree with them in comments.

   Nobody among my colleagues I know personally likes this. And only two of them having spoken about it at forums. Imagine how many just cry silently.

   InDesign is a publishing software, it works with a flow. I don't know anybody who reads from bottom to up (RTL — yes). When you move an object there, you don't move it up, you move it backwards

   Photoshop is raster graphics editor, it works with a readable grid of pixels, which are written from top left (we see it every time when images load slow in browsers). Using Photoshop since version 5 I never experienced any trouble with axis going down, because it just never mattered! I retouch photos mostly. People, who uses it for drawing web-design (!) are still OK, because web pages go down. Anyway, PS even hasn't precise move dialogue controls.
   And of course, the fact y-axises go one direction, is just a coincidence (when there is only two variants for y-axis to go — it's highly occasional) — because these two programs care for different fields.

   But Illustrator is about vectors.
   Y-axis goes up in Cartesian coordinate system.
   We move objects up meaning up here.
   It was a consistency for the sake of consistency.
   It was convenient for devs and not end users.
   It was a mistake to do.
   Adobe should have asked users to vote about denying common sense.
   And Adobe should never ever ever had not given users ability to flip it.
   And since there is such an ability and I can flip it in Prefs file — I will fight for an ability to work fully.
   The worse thing you can do now — is to kill this opportunity.

   Problem Description:
   Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
   /isRulerIn4thQuad 0
   /isRulerOriginTopLeft 0

   It works fine except it breaks setting negative distance in Move dialogue.

   Steps to Reproduce:
   1. Change said flags to 1
   2. Relaunch AI
   3. Create and select an object
   4. Press Enter to invoke Move dialogue
   5. Set vertical position to any positive number and apply
   6. Invoke dialogue again
   7. Set same vertical value, but negative (you can also select any other object before that)… more

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Scaling only appearance (without objects) doesn't work

   I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
   AI does nothing.
   Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
   I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
   Photoshop does scaling of effects all right.

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue.
   Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

   Please share the document in which this issue is seen by you.

   
   1) Kindly share a video recording for the issue 

   2)Please share your system details - OS, GPU etc.

   3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.

   
   

   
   

   Regards,
   Aishwarya 'G' Gadodia
   Illustrator Team

3. Transparency lost in Image Trace

   Transparency of .png images is lost if using the image trace option. So my already transparent picture now has a white background if I use image trace, unless I use sketched art which does not provide the look I want. All the options should be transparent, especially if the original file is already.

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   12 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Started (Available In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta 28.7.0.45 finally offers transparency support.

   Transparent background is no longer traced as white in color presets '3 Colors', '6 Colors', '16 Colors', 'Low Fidelity Photo' and 'High Fidelity Photo'.

   Not (yet hopefully) supported for Black & White based presets.

   Partial transparency is not supported and will lead to incorrect colors for these regions. Overlapping path method will also result in incorrect object appearance.

   Note also this build introduced Logical Grouping of paths in output when expanded — to hopefully allow easier editing,

   Please try the build and provide feedback.

4. 均等配置したエリア内文字をポイント文字に切り換えると開始位置がずれる

   エリア内文字が均等配置で設定されている場合、ポイント文字に切り換えるとエリア内文字のエリアの半分開始位置がシフトする。

   mac0S 11.6.8 (Intel/imac27inch)
   Illustrator ver.27.9.0
   1. Tツールをドラッグしてエリア内文字を作成・入力する。
   2. 段落パネルにて1のエリア内文字に均等配置（どれでも良い）を設定
   3. 「書式→ポイント文字に切り換え」を実行。
   4. ポイント文字に変更されるが、開始位置がシフトする。

   期待する結果
   切り換えを行っても開始位置はずれない。

   実際の結果
   ポイントテキストの開始位置が大きくずれる。

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5. Photoshopフィルターの設定情報がPhotoshopのアンインストールの影響を受ける

   テクスチャライザー等のPhotoshop効果系のフィルタープラグインのカスタム設定（例：テクスチャライザーのカスタムテクスチャ設定）がPhotoshopをアンインストールすることにより初期化されてしまう。

   macOS11.6.8/Windows10
   ver.23〜（恐らく機能実装時から変わっていない）

   ver.26での例（PhotoshopCC2022がインストールしている状態）
   １．ドキュメント上に任意のオブジェクトを作成。
   ２．効果→テクスチャ→テクスチャライザー…を選択しユーザーインターフェースを開く。
   ３．テクスチャ選択ドロップダウン横からサブメニューにてカスタムテクスチャを選択する。
   ４．OKをクリックしカスタムテクスチャを適用する。
   ５．カスタムテクスチャ設定情報が保存され、Illustratorを再起動してもカスタムテクスチャは有効のままになる。
   ６．PhotoshopCC2022を環境設定もろともアンインストールする。
   ７．Illustratorで前述の1〜２の手順にてテクスチャライザーのユーザーインターフェースを開くとテクスチャ選択ドロップダウンからカスタムテクスチャが消えている。

   現状
   Photoshopをアンインストールするとテクスチャライザーのユーザーインターフェースからカスタムテクスチャが消える。

   期待する挙動
   PhotohopをアンインストールしてもIllustrator上のいかなる設定情報も失われない。

   このPhotoshop効果系のフィルターの設定情報はVer.26及びver.27では「~/Library/Preferences/Adobe Photoshop 2022 Settings（Windowsはユーザーディレクトリ配下のAppData/Roaming/Adobe〜）」フォルダの「Adobe 効果 CS6 Prefs」と「Adobe テクスチャライザー CS6 Prefs」に保存されます。
   このフォルダはPhotoshopの環境設定フォルダの為、Photoshopのインストール・アンインストールに影響を受けます。
   不用意な設定喪失を防ぐ意味においても「Adobe Illustrator <VERSION_NUM> Settings」に保存するように変更するのが理想だと考えます。
   PhotoshopをアンインストールすることでIllustratorに影響を及ぼすのは問題だと思います。

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6. Enter key does not commit a change in a panel / dialog / field

   Transparency panel in Appearance window does not react on Enter in Illustrator 27.0

   After the latest update, this bug is spotted. In Appearance window -> Opacity panel (either stroke or fill) -> enter desired opacity -> hit Enter/CR -> no reaction (expected: apply value and close the Opacity panel). The TAB button however still works (the value applies). Other panels work as they should and react Enter correctly.

   OS: Mac OS 13.

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   12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

7. Square brackets hotkeys don’t work when input language is non-English

   If you have default [ and ] keys set for Increase/Decrease Diameter, you have to have English input language set to make these work (at least on Windows).

   In Russian these keys on a keyboard occupied with 'х' (Russian 'ha') and 'ъ' (Russian hard sign). Pressing them does not change the diameter.

   But these do work in Photoshop, and basically elsewhere... except for Illustrator.

   Sam happens for other input languages like Turkish, and for other commands, like Arrange (Bring / Sent Froward / Back).

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8. Copy/paste vector: Illustrator → Figma (pastes as raster)

   In 25.2 — graphics copied from Illustrator get inserted in Figma as a vector image. In 25.3 the behavior is broken and graphics get pasted as a raster image.
   All the settings are the same.

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. 色違いで作ったパターンがコピペされない

   MacOS Catalina 10.15.7　Illustrator 2021（25.3.1）

   同じ模様のパターンの色違い３つ作成（ABCとする）→
   ABCに塗ったオブジェクトをコピー→
   別ファイルにペースト→
   オブジェクトすべてがAの塗りになり、BCのパターンはペーストされない

   コピペされないBCを別のオブジェクトに塗り
   再度コピペしても、勝手にAの塗りに変換されます。
   同ファイル内でコピペしても同じ現象がおきます。

   フォーラムでも質問しました。
   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/%E8%89%B2%E9%81%95%E3%81%84%E3%81%A7%E4%BD%9C%E3%81%A3%E3%81%9F%E3%83%91%E3%82%BF%E3%83%BC%E3%83%B3%E3%81%8C%E3%82%B3%E3%83%94%E3%83%9A%E3%81%95%E3%82%8C%E3%81%AA%E3%81%84/m-p/12137562#M25502

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   14 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   製品フィードバックへのご協力ありがとうございます。

   ご報告いただいた「ver.25.3.1 でパターンスウォッチのコピー＆ペーストで予期しない結果になる」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。

   Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

   もし、修正されていないような場合は、コメントをお願いいたします。

   今後ともよろしくお願いいたします。

   Illustrator チーム

10. Pasting text on selected text changes properties

    Model Name: Mac mini
    Model Identifier: Macmini9,1
    Chip: Apple M1
    Total Number of Cores: 8 (4 performance and 4 efficiency)
    Memory: 16 GB
    System Firmware Version: 6723.81.1

    Illustrator version: 25.3 265@236190

    Pasting text over selected text, it changes properties to properties of neighbouring text of the same text block

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Radial Repeat Shift angle constraint

    When resizing a radial repeat object, holding Shift does nothing.
    It is expected to constraint the rotation angle to 45°, but it does not.

    Holding Alt is expected to create copies, I guess, as well.

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    7 comments  ·  Repeats  ·  Delete…  ·  Admin →
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12. Image trace does not allow to use your own colour palette

    Under advanced image trace, now when you use the dropdown palette and select 'Document library' and then select your own limited colour theme in the dropdown below, it makes no difference at all (even though it takes time re-rendering the image).

    This used to work really effectively, but I've had these issues for some time.

    I'm on the latest version of Illustartor 2020 (ver 24.2.3)

    I've attached a screengrab so you can see the colours are not being used!

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13. Mouse scroll doesn't work in Window menu

    Not only Window menu, but every menu, I guess, but Window is the main one where it really happens, when you have a lot of plugins installed.
    AI then draws arrow at the top and the bottom of the menu panel, and the only option to scroll it is by pressing these arrows with mouse.
    So
    1. Please allow mouse wheel to scroll it.
    2. Please allow us to choose between 'one panel, arrows' mode and 'unfolding panels' mode.

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14. Saving operation get cancelled when Save in background is checked.

    When Save in the background checkbox is checked, saving the document using the script, gives an error operation was cancelled and the automation process stop. But if uncheck this setting everything works fine. This happens when we show our custom progress bar dialog. So I think progress bar dialog is interfering with the process of saving the document in the background. Could you please look into this issue and see what can be done for this at your end?

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Please fix export SVG, Adobe illustrator, AI ruins vector graphics

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

    ---

    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. Exporting SVG vector files only
    3. I expected to keep the same appearance/quality than in the .AI format
    4. I got the issues posted above, meaning in a low quality and broken SVG graphic file
    5. -

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

    ---

    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. … more

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16. Distribute spacing units work wrong

    Hello,

    Illustrator 23.0.2. I use "cm" units in whole software, but Distribute Spacing right now working only in points...

    I think your software is falling down year by year.

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    12 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. Breaking links for several selected symbols at once doesn’t work

    At the moment it is not possible to unlink several selected symbols at once with the context menu command. Illustrator will unlink the symbol that is at the top in the layer panel.

    If you use the symbol menu command to unlink the symbols all selected symbols are unlinked.

    Thank you!

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    19 votes

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    4 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is no longer happening in Ai Beta 28.4.0.8

18. Illustrator wont show correct color of png imported

    Since I have updated to the newest version I can't seem to upload pngs into Illustrator. They show as if they are negative. I run on a MacBook Pro Mac OS Mojave Version 10.14.1. Illustrator 23.0.1

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    20 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Can't Print Illustration

    Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.

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    29 comments  ·  Print  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

    Summary of Issue:

    • While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
    • Changing the default printer to something else solves the issue.
    • Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt

    Workaround:

    • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

    Microsoft Support Ticket No.: 119070821001723
    Adobe Internal Tracking ID: AI-4215933

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

20. Recolor artwork window stops working shortly after opening (Illustrator CC2018)

    Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
    I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.

    Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

    I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

    Any idea how to fix this?

    Thanks for the help in advance.

    Best,
    Milan

    Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
    I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.

    Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

    I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

    Any idea how to fix this?

    Thanks for the help… more

    19 votes

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    7 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,
    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Raghuveer Singh
    Illustrator Team