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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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904 results found

  1. Math in Picas is Using Points not Picas

    Document units set to picas. In width or height box on tool bar, enter "-3" and it subtracts 3 points. I expect — as it has done since time and eternity — to subtract 3 picas. The number should be the whole version of the document units, not a fraction thereof.

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  2. Hanging on "Unembed"

    When trying to "unembed" an image in an AI file, it is very common for the software to completely stall when attempting to navigate to a save location. I have already run this problem through Apple (re:finder) and they claim that it is not a finder issue, but based in the selected software. Upon force quit and relaunch, the process will succeed. As a graphics professional, I have used this command many times daily, for 20 years, and have never experienced an issue until now. Honestly, I have no idea and cannot find any resources to reference.

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Start-up speed

    Illustrator takes 7 seconds to launch on an M.2 SSD - as I have to relaunch the application multiple times during the day to improve performance and reset a number of bugs, this is not really a speedy enough launch time and it needs improving.

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    0 comments  ·  Performance  ·  Admin →
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  4. Illustrator ignores bounding box in standard EPS

    1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older

    2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

    3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file…

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  5. Legacy "save as" from CC2018 does not work

    "Save as" to legacy CS6 , CS5, etc. from CC2018 does not work - although it looks like it does. Trying to open the file in CS6 will get an error that the file was created in a newer version. To confirm the file has not been converted to CS6 (or other legacy version), check the file window. It will display no version number and right-clicking on the file and choosing "get info" will also show no version number.

    To work around the bug, launch CS2017 and "save as" to the desired legacy version. You will now see a version…

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Illustrator Crashes when editing graphs

    Illustrator CC 2018 v22.1 - I've created a number of different bar graphs. When I click on one to edit the graph "Type...", it crashes each and every time. What's going on? I can still edit and update the data without it crashing. I tried clearing/deleting my preferences but that didn't change anything.

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    3 comments  ·  Tools  ·  Admin →
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    Declined  ·  Raghuveer responded

    Update from Tamiko:

    Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.

    Thanks for the update Tamiko.

  7. 文字をアウトライン化した後、グループ解除して透明度をつけるとR形状の部分のアンカーのハンドルと同じ角度の補助線のようなラインがでる

    環境
    Mac OS 10.14.6　Illustrator2021　ver.25.4.1

    再現手順
    1.文字を入力後、アウトライン化
    2.グループを解除する
    3.不透明度をつける（データは20％設定）

    フォントはいくつか試しましたが、試したフォント全てにでました
    他のIllustrator2021を使っているMacでも試しましたが同じ現象がでています。グループ解除を行わなければでません。

    1 vote

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました「アウトライン化した文字に不透明度を設定すると、アウトラインの曲線部分に補助線のようなラインが出る」という問題につきまして、以下の条件で再現されることを確認いたしました。

    1. アウトライン化した文字列をグループ解除する
    2. 不透明度を設定する
    3. GPUプレビューで表示する（CPUプレビューでは問題ない）
    4. フォントの種類に依存しない
    5. macOS / Windows ともに発生する

    今後、開発の進捗がありましたらこちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム

  8. SVGs from Photoshop or Illustrator are wonky

    I submitted a bug as part of a crash report within the past week regarding Illustrator's inability to export a clean SVG—it seems to always add padding that isn't necessary or wanted and makes issues for our web programmer. I'm on macOS Sierra using the latest CC version of Illustrator. I have to now rebuild my AI graphic (copy my shapes in as shape layers) in PS and then export that as SVG to get a clean SVG.

    But here's where inconvenient gets weird. I'll open the PS-made SVG in AI, make some edits to clean up some off-positioned points…

    1 vote

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  9. Offset path preview not working

    Offset path not working 1 in 20 cases. When I type a word, expand it and then try to create an offset path, I cannot turn the preview of the offset path. When this happens and I confirm the offset path, I cannot ungroup the the original text and the offset path. When I try to ungroup it, the text becomes the original again. It is very frustrating. I've tried to turn of the GPU preview, I have turned off my mac several times and I have reinstalled the Illustrator itself. Nothing seems to work. I used the offset path…

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  10. global color slider occasionally stuck

    We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"…

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. Different line thickness in two different panels

    The line thickness in the line panel is displayed accurately, however in the overall properties panel it is rounded up to a round number. As seen in the attachment, on the left is the line panel, displaying a thickness of 2,5 points of the selected element, whereas on the right the thickness of the exact same element is shown as 3 points thick.

    1 vote

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  12. Cannot set tint percentage to C (cyan) value except by sliding cursor

    Illustrator CC 2018
    Windows 10

    If I want to set the tint value of a CMYK colour to the same percentage as the Cyan number (66 in the example below), my only option is to slide the cursor, because typing the value or raching the value with the keyboard arrows don't work.

    This was already an issue with CS6, on both Mac and PC.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. some shortcut combinations don't work.

    Hi. I found that some shortcut combinations don't work.
    I use WIN10, Ai 2022, Korean.

    "Ctrl+Shift+1", "Ctrl+Shift+5" don't work with the number keys on the right numberpad. (with upper numberpad, it does work well.)

    (I assign them to adjust text size stuffs)

    Is that a unique situation just on me?
    Is there anyone who check these shortcut combination whether works or not?

    1 vote

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  14. Bounding boxes disappeared

    Since updating to Version 27.2 all the bounding boxes have disappeared. To resize objects I can only put numbers in the Height and Width text boxes or click and drag individual anchor points with the Direct Selection tool. There is no way to click and drag an entire object to resize it. Late yesterday, even the anchor points disappeared, but closing and reopening Illustrator brought them back.

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    0 comments  ·  User Interface  ·  Admin →
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  15. Scale tool is going rogue in Illustrator version 25.0.1

    When the scale tool is opened, it comes up with an enormous negative number, followed by an error message saying can't complete request because objects will fall off the work area. Eventually, after pressing the cancel command numerous times and an undo, it resets and I can choose a percentage. Then, the next time, at won't remember the percentage and I go through the whole process again.

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  16. Tiles documents, Fit in window shrinks right column of windows

    If I tile a larger number of documents (50+), first I'd like the ability to fit all in their windows at once, but if I got through and do it one by one, the column of documents on the right shrink a little bit each time I fit any document in window. Doesn't seem to be any reason for this, and it reshapes all windows, slowing things down.

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  17. Creative Cloud has potential ports leak (Activity Monitor)

    When starting Creative Cloud, and Viewing Activity Monitor in macOS the ports show an normal average number around 600. Yet the Creative Cloud ports don't stop there every 15 seconds they increase by 1-3 on avg. I have had them reach 10,000 and that when it starts causing problems with my MacBook performance. if I let it would just keep climbing endlessly. this need to be addressed asap.

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    Declined  ·  Ashutosh Chaturvedi responded

    Thank you for reporting this issue. We have notified the concerned team about it. since this issue is not about Illustrator I am closing the bug.

  18. Crashes every time I open anything. Or save a new file. Completely unusable.

    Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

    System specs:
    OS: High Sierra 10.13.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP133.0247.B00
    SMC Version (system): 2.38f7

    Illustrator Version: 22.1

    Steps to reproduce:
    1) Open any file.
    2) Try to save…

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  19. Freezing when working on files with lots of details

    I've noticed others are having this exact same problem:

    When working on files with a large number of items, the program will freeze up the whole computer -- necessitating a forced reboot. This happens constantly with the latest update.

    MacBook Pro, 13 inch, 2016 (touchbar Mac)
    Adobe Illustrator 22.1

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  20. Isolation mode requires more than 2 clicks

    I have to double click several times to enter isolation mode when an asset is in multiple nested groups.

    It was not apparent I needed to double click multiple times to drill down into subgroups until writing this feedback and observing the program much more closely.

    I was trying to enter isolation mode by rapidly clicking on the element I wanted to isolate, but Illustrator does not drill down into a deeper group unless there is a pause in clicks. It is therefore possible to click on an element 10-20 times in quick succession which is interpreted as only a…

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    3 comments  ·  Isolation  ·  Admin →
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