755 results found

1. Artboard Custom Resize Bug

   Illustrator V22.0.1
   2 problems

   1. When manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.

   2. Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.

   No specific files, this happens in general.

   Many thanks,

   Meg

   2 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Export As jpegs show in recent files

   Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.

   However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?

   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Unable to catch error that occurs when exporting empty artboard to PSD

   en_US

   When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

   
   

   The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

   Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

   Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.

   Steps to reproduce

   1. open the attached file empty_artboard.ai in Illustrator
   2. execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)

   Expected result

   Errors will be caught and an alert "Caught error" will appear, then safely exit.

   Actual result

   The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
   1. Empty artboard(s) were not exported.
   2. The operation cannot be completed because of an unknown error. [!SEL]

   The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.

   Workaround

   • Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
   • Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.

   Environment

   • macOS 12.7.3, 14.3.0(Apple Silicon)
   • Illustrator 2019(23.1.1) to 2024(28.1.0)

   Not sure when this error started, but it reproduces in Illustrator CS6 too.

   Attached files

   Script to execute

   ---

   ja_JP

   空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない

   ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。

   
   

   問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。

   また、もしapp.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。

   エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。

   再現手順

   1. 添付ファイルempty_artboard.aiをIllustratorで開きます
   2. 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）

   期待する結果

   エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。

   実際の結果

   エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
   1. Empty artboard(s) were not exported.
   2. The operation cannot complete because of an unknown error. [!SEL]

   2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。

   回避策

   • selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
   • アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します

   環境

   • macOS 12.7.3, 14.3.0(Apple Silicon)
   • Illustrator 2019(23.1.1)〜2024(28.1.0)

   このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。

   添付したファイル

   • error1.png
   • error2.png
   • empty_artboard.ai
   • psd_export.txt

   実行するスクリプト

   (function() {
     var doc = app.documents[0] ;
     var psdOptions = new ExportOptionsPhotoshop() ;
   
     try {
       doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ;
     } catch(e) {
       alert('Caught error') ;
     }
   })() ;
   

   en_US

   When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

   
   

   The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

   Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

   Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be… more

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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4. clipping mask Bug/glitch

   Hello.

   I'm using illustrator CC (25.1) and MacOS 11.1.

   When I use clipping mask, sometimes Illustrator shows a duplicate shape of that mask or shows what's inside the clipping mask (that should be hidden). When I scroll through the artboards, the clipping mask start to blink like a glitch effect.

   If you look the at the attached files you can see at the top, a clipping mask with some brown shapes inside. When I scroll down, another rectangle shows up.

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   14 votes

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   12 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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   Completed (Comments Closed)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   So, this is not completed, and there is a newer report made here — https://illustrator.uservoice.com/forums/601447/suggestions/44436396

   I am closing comments for this old report, but adding all those who voted here after the issue was erroneously marked as 'completed' as voters in the newer one.

   I encourage every user who has this problem to go and vote, since it’s the only way to make this thing fixed. If you know someone who has the same problem — ask them to vote too.

   Remember to provide your OS and GPU details, since the bug is a computer-specific one, because it happens only for some of us.

5. unable to set maximum number of files to be opened

   unable to set maximum number of files to be opened
   yosmete 10.10.5 - adobe illustrator

   1 vote

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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6. illustrator 2021 won't open large files created in 2020 version

   Opening large files created in the 2020 version gives a message " Illustrator could partially read this file. We recovered as much of the file as possible, but some content might be missing. Open to view the recovered file."

   Any file with multiple layers or artboards only shows one artboard and layers are missing. The weird thing is the preview shows the full file and artboards, they just won't open.

   Is anyone else having this problem? I've found that if you install illustrator 2020 and open it there it usually works (although not always)

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   3 votes

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7. Artborads erased and layers grouped when opening a file, Illustrator 2020

   Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6

   Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.

   Even when I fix the file, and save it, the next time I open it, the same thing happens.

   2 votes

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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8. Double-digit numbered bullet points are adding additional space after the number

   Double-digit numbered bullet points are adding additional space after the number. This is happening with certain fonts (adobe and non adobe) as well as certain font sizes.

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   1 vote

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough.

   When exported for screens, pictures that are rotated are extremely pixelated. And 300x300 resolution for PNGs is not big enough. I am working with letter and A4 formats, it is not convenient to enlarge my artboards every-time I export.

   4 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. File overwrites without warning when exporting to PNG

    When you Export a file as a PNG, check the "Use Artboards" and select a specific artboard, Illustrator overwrites your file without warning. This is not consistent with exporting to SVG.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Grey Block

    I Keep getting a flashing grey block appear across my artboards. Please help

    1 vote

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. artwork saved in illustrator cc 2020 (version 24.0.1, windows 10) lost most of the artwork when re-opened

    artwork in multiple artboards saved under illustrator cc 2020 (version 24.0.1, windows 10 pro, 10.0.18362) lost most of the artwork when re-opened.

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Previews Stop Functioning.

    After Illustrator has been open and multiple files are open on tabs the previews on the artboards stop functioning. Opening new files don't function correctly either.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Align to Artboard

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred alignment is "Align to Artboard" and I'm trying to align multiple objects to the center or elsewhere to the artboard and they are already close to the center but not exact they will not align to the center of the artboard correctly when it on its own it changes to aligning to selection. The fact that it is not aligning to my preferred align to artboard may not be noticeable because the objects may already be close to the center but not exact and therefor causes a major problem with production material and time that is waisted because the objects did not align to my preferred "Align to Artboard". For years the align to... worked the same way and now it does not. The simple solution is for the alignment to stay on the users preferred Align To setting unless a key object is selected then revert back to the users Align To preferred setting not automatically change the users preferred Align To setting.

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred… more

    4 votes

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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15. artboard

    I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
    And export options were probably without ‘Use artboards’ tick.

    P.S. Please always provide the file you have problems with!

16. Graphics do not show when document is opened, only in preview

    When I open a document with several artboards that was created in the 2019 edition of Illustrator I can see all images in the preview - but when I open the document there are only empty artboards. How can I avoid recreating all my artwork?
    My Illustrator is updated to the latest edition and the technicians have deleted all previous versions. My computer has 16 GB RAM, x-64 and runs the Windows 10 pro.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    9 votes

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

18. Blurry Cloud Preview

    Maybe this is a bug or a new feature request but when I share an Illustrator file for review via Creative Cloud the preview is showing all artboards with no ability to jump between artboards. When I try to zoom in to preview assets its just a blurry mess. See attached.

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    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Enter Key Exports First Artboard By Default

    After selecting an artboard range to export, hitting the enter key as a method to export the artboard range results in the first artboard being exported, not the range selected.

    5 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Export for Screens: pre-export settings for PNG and JPG are same, but post-export JPG resolutions vary

    This is odd. I'm in Illustrator 2020 (24.0.1).

    I have a .ai doc open.

    I go to File->Export->Export for Screens...

    Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)

    I hit the Export Artboard button, and am notified of success.

    I go to Bridge to examine the results. (See Adobe Bridge Screenshot)

    The exported PNGs all have resolutions of 72 ppi (expected, good result).

    The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).

    Why would that happen? Why don't all the JPGs have 72 ppi resolutions, while the PNGs do?

    This is odd. I'm in Illustrator 2020 (24.0.1).

    I have a .ai doc open.

    I go to File->Export->Export for Screens...

    Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)

    I hit the Export Artboard button, and am notified of success.

    I go to Bridge to examine the results. (See Adobe Bridge Screenshot)

    The exported PNGs all have resolutions of 72 ppi (expected, good result).

    The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).

    Why would that happen? Why don't all… more

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    10 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    We could not reproduce this issue. If you still see this issue happening please provide the below details

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.1?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.