1348 results found

1. Save for pdf changes from Master .ai file

   When I am developing a drawing, I need on occasions to send a pdf version off to my customer. Saving as pdf means that any further work I carry out whilst the program is still open is performed on a pdf file rather than on my master .ai file.

   To overcome this problem, it would be handy to be able to 'Export to PDF' so that the original..ai file remains on screen and I can carry on working rather than having to re-save as .ai file first

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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2. anchor point and handle display - no visible difference on screen

   With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.

   THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   With version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".

   You can update to latest version of Illustrator to use the feature.

3. Exported ai files cannot be saved again

   Problem Description:
   When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

   • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
   • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
   • The version of the original ai file is not relevant to the operation.
   • It happens in both ExtendScript and AppleScript.

   Environment:
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)-2021(25.2.3)

   Steps to Reproduce:
   1. Open an appropriate ai file and execute the script in the [Code to execute] section.
   2. Open the exported ai file in Illustrator, edit it in some way, and save it.

   Actual Result:
   Illustrator will not be able to save the document and nothing will happen. The file name displayed in the window is still marked with *. When I close the document, it asks me if I want to save it, but I cannot save it.

   Expected Result:
   The document will be saved.

   Any Workarounds:
   • Save the document manually, without going through any scripts or actions.

   Similar report:
   SAVING FILE NOT WORKING – Adobe Illustrator
   File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

   Code to execute:
   ```
   (function() {
   var doc = app.documents[0] ;
   var dstFile = new File(doc.fullName).saveDlg() ;
   if(!dstFile) {return ;}

   var aiOpt = new IllustratorSaveOptions() ;
   aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
   aiOpt.saveMultipleArtboards = true ;
   aiOpt.artboardRange = '1' ;

   doc.saveAs(dstFile, aiOpt) ;
   })() ;
   ```

   The following is in Japanese>

   書き出したaiファイルが2度と保存できない

   【説明】
   スクリプトまたはアクション経由でaiファイルを書き出すと，書き出したaiファイルは［保存］［別名で保存］［複製を保存］ができなくなる。

   • compatibilityにILLUSTRATOR11かそれ以下，saveMultipleArtboardsにtrueを指定する
   • ILLUSTRATOR12以上またはsaveMultipleArtboardsがfalseの場合この問題は発生しない
   • 元となるaiファイルのバージョンは動作に関係しない
   • ExtendScriptでもAppleScriptでも起こる

   【動作環境】
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)〜2021(25.2.3)

   【再現手順】
   1. 適当なaiファイルを開き，【実行するコード】項目のスクリプトを実行する
   2. 書き出されたaiファイルをIllustratorで開き，何か編集をして保存する

   【実際に起こる動作】
   Illustratorは書類を保存できず何も起こらない。ウインドウに表示されたファイル名には*がついたままでいる。書類を閉じると保存するかどうか尋ねられるが，保存はできない。

   【期待する動作】
   書類が保存される。

   【回避策】
   • スクリプトやアクションを経由せず，手作業で保存する

   【よく似た報告】
   SAVING FILE NOT WORKING – Adobe Illustrator
   File won't SAVE nor SAVE AS; only SAVE AS COPY – Adobe Illustrator

   【実行するコード】
   ```
   (function() {
   var doc = app.documents[0] ;
   var dstFile = new File(doc.fullName).saveDlg() ;
   if(!dstFile) {return ;}

   var aiOpt = new IllustratorSaveOptions() ;
   aiOpt.compatibility = Compatibility.ILLUSTRATOR10 ;
   aiOpt.saveMultipleArtboards = true ;
   aiOpt.artboardRange = '1' ;

   doc.saveAs(dstFile, aiOpt) ;
   })() ;
   ```

   Problem Description:
   When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].

   • Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
   • This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
   • The version of the original ai file is not relevant to the operation.
   • It happens in both ExtendScript and AppleScript.

   Environment:
   • macOS 10.14.6
   • Illustrator CS6(16.2.1)-2021(25.2.3)

   Steps to Reproduce:
   1. Open an appropriate ai file and execute the script in the [Code to execute]… more

   • 

   • 

   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Takes about 15 minutes to open/unfreeze

   Since the last update 22.1 it takes about 15 minutes to open...
   I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.

   My system:
   Windows 10 Pro
   Illustrator CC

   Hopefully you can help

   6 votes

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   2 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

5. Graphics glitch

   I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)

   The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
   I have to force quit, no other way to get around.
   So I switched back to Version 22.01 - everything working fine and smooth again.

   3 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Screen goes white as soon as I draw something

   As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

   M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

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   2 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.

   The investigation continues to get the root cause of this preference corruption.

8. Save for web can't save individual art board

   Save for web: I can't export save for web with individual artboard. It's detecting the entire file.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. Imported eps fonts are wrong

   Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
   OS - Windows 7 64bit
   - I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
   When the image is opened in Acrobat the font is actually Arial.
   See the attached figure for the bug. The same image opened in actobat / illustrator.

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10. Window resize handle broken

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you add.

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you… more

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Stop showing the "billing error" screen on launch

    Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."

    My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.

    Please fix this.

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Not Saving

    Illustrator saving suddenly stops working. I use a shortcut for SAVE AS, EXPORT AS, SAVE A COPY and all of a sudden nothing happens when I go to save. Only saves with Save/Cmd+S. Only restarting Ai helps. It was doing this before but now it's several times a day since updating to macOS Monterey 12.3.1. (Also happens with Ps.)

    Ai version v. 26.2.1

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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13. Incorrect handling of mouse clicks on the Home Screen

    On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

    Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

    Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events), and the click will still be registered.

    For example, this is correct for the same Home Screen, if you try to click on one of the Presets buttons.

    This is a minor issue if one uses a mouse. But many graphic designers use graphic tablets. And with a graphic tablet it's very difficult to perform such a click. Meaning that for a significant part of the Illustrator's user base the recent documents section is very inaccessible.

    On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

    Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

    Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events),… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?

    I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.

    I have uninstalled and reinstalled three times and the same happens every time? Please help!

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    7 votes

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15. Flashing screen

    Since downloading the new 2020 Illustrator, even after the updates i get the same problem. While working on any document the screen flashes in and out very rapidly when moving the mouse in illustrator. It doesn't slow the software down but is very annoying when trying to set up a job and the screen is constantly flashing. All other adobe products like indesign, photoshop and acrobat work fine. Just illustrator i'm having the issue.

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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16. Glyphs in a type on a path are placed wrong, rotate and shift

    Type on a path seems to be glitching. There may be some setting I'm overlooking, but it's certainly never been an issue before my last update. Characters are rotating and randomly spacing along a smooth, curved path, as if there were sharp turns in the path.

    Also, if I'm using type-along-a-path and then scale the objects with the text still live, the text will often glitch and then even if I undo the scale, it remains glitched.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Pattern Brush Problem with Expand Appearance

    I want to paint a topographic card (map) with complex Strokes for the streets and rivers and so on.

    After creating different Pattern Brushes i would create a solid line for export to an other program.

    After choosing the Stroke with an used Pattern Brush i would "expand appearance" for getting a clean version without strokes.
    The Result is a lot of segmented curves and destroyed formes.

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    2 comments  ·  Brushes  ·  Delete…  ·  Admin →
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18. New File and Help Tabs Not Working

    This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

    I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File -> New' command. It does not work unless I use the work around that I explained previously.

    I'm also having similar problems with the help tab. Not a single command in the help tab works. If I click anything in the help tab, again, it opens a black screen that does nothing.

    This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

    I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File… more

    7 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Subtracted hole looks smaller than the same shape put above

    I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted. I've had this problem for as long as I've been using illustrator. The technician on the phone at Adobe was extremely helpful but had all of the same issues on his end. He suggested opening this thread. Hopefully this is something that can be addressed in the next update??

    I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted. I've… more

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    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Workspace Bug

    Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.

    cc 23.0.1 Mojave 10.14.1

    6 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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