Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
1352 results found
-
Home screen user interface not fully loading - looks like script - can't open templates either
when I open Ai, the home screen UI doesn't seem to be loading correctly or all the way. see image below. I've tried uninstalling/reinstalling, updated my graphics card (Radeon AMD Vega 64) and made sure windows 10 was up to date. I'm able to open a blank file by clicking on the templates, but if I try to create my own new project, I just get a blank pop-up box.
3 votes -
Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave
Hi
I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
First the screen freezes.
Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
This is happening every time I open up AI without exception.
Note: When I started my computer in safe mode-AI is working normally.
What should we do?
Thanks in advance.6 votesPlease follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
-
error when exporting to svg
error when exporting to svg, everything goes wrong, please fix the error.
1 vote -
Editing Adobe PDF Presets crashes Illustrator
When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.
7 votes -
Stop showing the "billing error" screen on launch
Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."
My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.
Please fix this.
2 votes -
Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)
The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
I have to force quit, no other way to get around.
So I switched back to Version 22.01 - everything working fine and smooth again.3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Exported ai files cannot be saved again
Problem Description:
When exporting an ai file via script or action, the exported ai file cannot be [Save], [Save As], or [Save a Copy].• Specify ILLUSTRATOR11 or lower for compatibility and true for saveMultipleArtboards.
• This problem does not occur when ILLUSTRATOR12 or higher is specified or saveMultipleArtboards is false.
• The version of the original ai file is not relevant to the operation.
• It happens in both ExtendScript and AppleScript.Environment:
• macOS 10.14.6
• Illustrator CS6(16.2.1)-2021(25.2.3)Steps to Reproduce:
1. Open an appropriate ai file and execute the script in the [Code to execute]…3 votes -
Screen goes white as soon as I draw something
As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.
M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.
2 votesThe team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.
The investigation continues to get the root cause of this preference corruption.
-
Takes about 15 minutes to open/unfreeze
Since the last update 22.1 it takes about 15 minutes to open...
I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.My system:
Windows 10 Pro
Illustrator CCHopefully you can help
6 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Opening screen
Illustrator 24.1
macOS, Catalina, 10.15.3When opening Illustrator I'm presented with the home/opening screen which shows (in my case) latest files used. But regardless of how big I make that screen it never shows coreectly all the thumbs (some of them are cut-off) and there are no scrollbars to either scroll down or to theright to see everything. Would be nice if that is designed in a responsive way.
1 vote -
New File and Help Tabs Not Working
This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.
I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File…
7 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
anchor point and handle display - no visible difference on screen
With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.
THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!
2 votesWith version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".
You can update to latest version of Illustrator to use the feature.
-
Pattern Brush Problem with Expand Appearance
I want to paint a topographic card (map) with complex Strokes for the streets and rivers and so on.
After creating different Pattern Brushes i would create a solid line for export to an other program.
After choosing the Stroke with an used Pattern Brush i would "expand appearance" for getting a clean version without strokes.
The Result is a lot of segmented curves and destroyed formes.1 vote -
Graphics glitch
I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics
5 votes -
Minor issue - Old date on splash screen (2019 instead of 2020)
I launched version 24.2.3 and noticed that it says © 1987-2019 instead of © 1987-2020 on the splash screen. Other up-to-date Adobe apps says 2020.
2 votes -
Save for web can't save individual art board
Save for web: I can't export save for web with individual artboard. It's detecting the entire file.
0 votes -
Subtracted hole looks smaller than the same shape put above
I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted. I've…
6 votes -
Shift + F puts screen in presentation mode.
WIth version 28.2 Shift + F puts the screen in presentation mode even though there is no hotkey setting for it, it was blank in the keyboard shortcut menu.
I added a hotkey command that i would never use to so it doesn't keep going into it when I accidentally hit those keys since ctrl + F i use a lot. and Shift + F still puts it in presentation mode. I have never had this issue before until today...
2 votes -
Incorrect handling of mouse clicks on the Home Screen
On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.
Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.
Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events),…
2 votes -
Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?
I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.
I have uninstalled and reinstalled three times and the same happens every time? Please help!
7 votes
- Don't see your idea?