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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8070 results found

  1. fonts files dissapeared on all current docs on one computer? Can't find any update

    All my other files are fine, the current menu has missing fonts, but only on one computer (desktop) my laptop is fine.... all saved as PDF's in a dropbox

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  2. Fix Illustrator quitting 'unexpectedly' 10 times a day.

    Illustrator is only getting more buggy. Will start looking for other programs soon. Fix what you have, quit adding more problems. I want to be a graphic designer, not a software technician. Unexpectedly quits. Unexpectedly quits. Unexpectedly quits. Then I have to do your work to troubleshoot. What am I paying for? A buggy program that quits all the time and then I have to spend valuable time solving your problem. Seems to me with it quitting all the time, I shouldn't have to pay such a high premium for unreliable performance.

    3 votes

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    1 comment  ·  Admin →
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  3. Change size rotated objects swaps controling points

    Hello, in some case illustrator starts behave like is shown in the video. When you want to change size, illustrator switch width and height control point

    https://youtu.be/TlV8cPXpEeg?t=132

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  4. Dashes not reproduced properly on paste from Excel

    Copying any chart from Excel to Illustrator, where the chart contains a dashed line does not respect dash spacing set in Excel, and always imports with fixed (and rather nonsensical) 1000px dash spacing (so typically no dashes are seen except the first one in almost any artwork).

    This has been happening for a while, 1-2 years for sure, so it's not a new bug. It persists across Illustrator and Excel versions.

    1) make a chart in excel
    2) add dashes to the line
    3) copy and paste into illustrator

    Expected:
    Dashes as they look in excel

    Actual:
    Dashes are always…

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. Can't move text along path - vertical line handles missing

    The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.

    Operating System:
    Macbook Pro (retina, mid 2015)
    macOS Mojave V10.14.5
    Processor 2.2 GHz Intel Core i7
    Illustrator v24.1.2

    5 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. The document "annoyingbug.ai" is currently getting saved. Try again after the process is complete.

    "The document "annoyingbug.ai" is currently getting saved. Try again after the process is complete." This pops up when you use save as while there is a save currently going on.

    This dialog box was removed when closing the document in 24.1.1. Can we also get it removed when using save as?

    Would be nice if the save as started once the current save is done like in previous versions.

    Thanks,
    Josh

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  7. Using shortcut adds icon to toolbar

    Hi,

    I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.

    4 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. Can't blend objects filled with gradient

    For whatever reason, I cannot blend shapes that are filled with a gradient. I've tried everything. This has never been a problem before this 2020 update. I'm ripping my hair out.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  9. Rulers disappear at restart.

    Even If I have checked "Show/Hide Rulers Across All Documents" every time I restart Illustrator, I have to activate rulers AGAIN. Come on guys, you always need a wheel to drive a car, we always need rulers ON. Help us with this bug.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  10. Illustrator to Photoshop broken

    I am trying to bring my Illustrator drawing into Photoshop. Exporting from Illustrator to PSD format is giving me errors so I am trying to copy from Illustrator and paste into Photoshop as Smart Objects. This was one big object that I pasted into Photoshop. In Photoshop it displays just that one object. When I open the Smart Object in Illustrator I get the full drawing. I'm not sure which program is at fault but starting with Illustrator since the export function is failing.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Selecting group object , e.g. a man vector image , it does directly ungroup the whole object , and I am not able to select full man image at

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  12. Create a new file icon bug in Illustrator 24.1 on macOS Catalina 10.15.4

    The Create new file icons are huge.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  13. Line tool is immune to the Constrain Angle

    When you set up Constraint Angle to 30 or whatever is different form 0 or 90, pick up Line tool and hold Shift, it still snaps to 0, 45, 90, 135... instead of 30, 75, 120, 165...

    18 votes

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    6 comments  ·  Tools  ·  Admin →
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  14. Distorted landing page of illustrator on my older Macbook Pro 2017

    The tiles are all over teh place after the latest update [24.1].

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. report a bug

    Mac OSX 10.15.3, on a MacBook Air
    I have 2 screens. Built in and Cinema Display (It's stacked above).
    When Illustrator is expanded to full screen on the Cinema Display, the fx button doesn't show it's menu option. If the application window is less than the full height of the screen, it shows up. Note: My Appearance panel was at the bottom of the screen, so the fx button is at the bottom of the display.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Properties panel doesn't show on Illustrator v24.0.1 (macOS v10.15.4)

    When you click Window > Properties, nothing happens.

    Adobe Illustrator v24.0.1
    macOS Catalina v10.15.4

    3 votes

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    4 comments  ·  Properties Panel  ·  Admin →
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  17. Welcome Home Screen Preset Icons Oversized

    1. MBP running Mojave 10.14.6 and Illustrator 24.1
    2. Launching Illustrator – Home Screen appears as expected
    3. Have my prefs set to display Home Screen when no documents open
    4. Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]
    29 votes

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    37 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. OPENING DOCUMENT - additional window opens

    An extra blank window opens when opening a document (screenshot added)
    Is this a known issue? is there a solution?

    Adobe CC Desktop AI version 24.1

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  19. Last Update is making Illustrator behave unexpected showing something like "white noise"

    Last Illustrator update brings this weird issue after opening any file on my machine. As you can see it does not happen only on the work area, but also on UI components. While scrolling down and up again solves temporarily the issue on the work area, the UI cannot be solved neither minimizing or maximizing the program. After some seconds, the work area shows that error again, pixel by pixel.

    Machine: Surface Book 2
    Operating system: Windows 10 1909 (OS Build 18363.752)
    Illustrator version: 24.1.1
    GPU: Nvidia GeForce GTX 1060
    Version of the driver: 26.21.14.4575

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. I'm being auto signed out every night

    I'm being auto signed out every night. In the morning it shows a message to save open files but it only gives me the option to save, not save as so I have to overwrite important files or lose all the work I did the night before.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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