Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8262 results found
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Asset export does not include appearance outside bounding box area of text objects (preview bounds are ignored)
In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.Reproduction Procedure
1. create a text object
2. add a bold stroke color to the text
3. add as an asset export item
4. export the assetExpected result
Designs with stroke color should be exported as in previous versions without problems.Appendix.
If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.…
22 votes -
Expanding an Inside / Outside stroke creates barely open paths
- Create a rectangle
- Apply a thick stroke to it and change its alignment to Inside or Outside
- Expand Appearance for the shape
- Deselect the shape
- Grab Direct selection and carefully move the corner points at the top right, for both paths
It turns out Illustrator doesn’t keep these tidy! One is cut open, another has a doubled point! It leads to a problems later, when we try, e.g. to make corners rounded, or apply effects.
A current workaround is to apply Add (as Pathfinder operation or an effect) to the stroke, separately form the fill... and it’s taxing for memory,…
22 votes -
When a crash happens, the Recent Files lists get reset to the state they had on launch
File > Open Recent Files list and a Recent files at home screen don’t get recorded somewhere safe as soon as a document gets opened.
So each time Illustrator crashes (and sadly it’s a ordinary way and the only reason for Illustrator to get relaunched), both lists get lost — Illustrator shows them in the state they had when the program was closed successfully.
Illustrator should update and store these lists as soon as they change and don’t loose them on crash.
22 votes -
細線に対する線幅プロファイルが正常に適用されない
macOS10.15.7/ver.26.3.1
再現手順
1. 10mm程度の線分を描画する。
2. 線幅を0.41mmに設定し、線幅プロファイルをアーチ状(デフォルトプリセットの6番目)のものを適用する。
3. 歪んだ状態で適用される。パスのアウトラインを行うと歪んだ状態でアウトライン化される。期待する結果
ver.25の様に適用した線幅プロファイルが正常に適用される。実際の結果
細線では線幅プロファイルが正常に適用されない。
また、過去のバージョンで作成されたデータではデータを開いただけでは正常な表示となりますが、編集作業の影響で形状が歪みます。これは付近のオブジェクト操作の影響によって生じる場合もあり危険です。線幅と長さの比率に相関関係がありそうですが現象の特定には至っておりません。以下のコミュニティページもご参照ください。
22 votesHi All,
Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.
Please share the following details :
- Machine\OS details
- Files with which the issue is reproducible
- A small recording of the issue
Warm regards,
Illustrator Team
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svg code export issues
I export svgs from Illustrator in order to animate them. I use File - Export as - SVG. Now with version 26.1 when I export an svg, none of the layer(id names) are correct. The exported svg is naming them <svg id="a", id="b" and so on.
A temporary fix is uninstalling and reinstalling, but the issue reappears before the day is over. The previous version 26.0.3 works with no issues.22 votes -
reading XMP data in scripts broken by 25.4 update.
Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).
It appears to be getting the error on this line:
ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');
Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.
Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4
// load XMP Library
function loadXMPLibrary() {
…if (!ExternalObject.AdobeXMPScript) { try { ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript'); } catch22 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We have the fix available in the latest prerelease build 26.0
Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section
Warm Regards,
Aishwarya G Gadodia -
Blue learn box won't go away
I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.
22 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Importing CAD DXF files: Unknown Format and Cannot Be Opened
I am using Illustrator 2020 on a Windows 10 computer.
We import CAD files in DXF format to create AI files for our graphics department to use. We are successful when importing ACAD2000 DXF files, but have problems with more recent versions. Elements drop off when importing ACAD2004, 2007, 2010 DXF files. When trying to import ACAD2013 and 2018 CAD files I get the message "Unknown Format and Cannot Be Opened".22 votesI am happy to share that we have fixed this bug in our latest release – 26.x which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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System compatibility report
Windows 10
Adobe Illustrator 25.2While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.
22 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Corner Anchor Points become Smooth in 24.1
Draw a straight line.
Add Anchor points twice
Use the Delete Anchor Point Tool to removwe the middle one.
The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=122 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Version 24.0.1 becomes unresponsive
I'm using Illustrator 24.0.1 with Windows 10 Pro
Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.
Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.
Since updating it has happened daily even when working on relatively simple artworks.
22 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.
When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open
22 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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SVGs not aligning properly unless empty objects in Layers are deleted
When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a…
22 votes -
Keyboard commands for zoom and hand tool don't work.
Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.
22 votesHi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator team -
Can't select or hide layers, AI instantly changes it back
All was fine, until I discovered I can't change layers' visibility or lock them.
Restart won't help. Please see animation attached and document shown.I remember I had this bug before but it somehow went away.
22 votesHi All,
I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail
Thanks
Anish -
Type properties panel bug
Every time when changing a text's properties and deselecting it the text is reverted to size 12. Also when a different colour is applied to part of the text and deselecting it, the colour is applied to the whole text. The situation is the same with different font styles - setting part of the text in bold will result that everything is changed to bold when deselected. It happens every time.
22 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Scaling only appearance (without objects) doesn't work
I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
AI does nothing.
Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
Photoshop does scaling of effects all right.22 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.Please share the document in which this issue is seen by you.
1) Kindly share a video recording for the issue2)Please share your system details - OS, GPU etc.
3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.
Regards,
Aishwarya 'G' Gadodia
Illustrator Team -
Color panel does not cycle Tab focus, causing all panels to be hidden. on MacOs
Illustrator version: 2026 (30.2.1/30.3)
Steps to reproduce:
- Create a new document.
- Open the Color panel (Window > Color).
- Click on the first numeric input field (e.g., C value in CMYK mode).
- Press Tab repeatedly to move focus through the fields.
Expected result:
Focus cycles through all input fields within the Color panel — after reaching the last field, Tab returns focus to the first field, keeping focus inside the panel. This is how other panels (e.g., Character, Transform) behave.
Actual result:
When Tab is pressed from the last input field, focus escapes the Color panel entirely. Because Tab is also…
21 votes -
「環境にないフォントを解決する」などからバリアブルフォントをアクティベートできない/Cannot activate variable fonts through Resolve Missing Fonts.
Adobe Fontsが含まれたドキュメントを開くとき、そのフォントが環境になくても「環境にないフォントを解決する」などからアクティベートできるのですが、バリアブルフォントの場合はアクティベートができず、困っています。
・和文でも欧文でもバリアブルフォントだとアクティベートできない
・Beta版と製品版(2025、2024)で確認したが、アクティベートできないのはいずれも同じ回避策として
・Adobe FontsのWebサイトで事前にアクティベートしておく
・文字パネルの「さらに検索」タブからアクティベートするなどの方法が挙げられますが、単純に手間ですし、初心者さんにとってはハードルの高い作業だと感じます。
ほかのフォント同様に「環境にないフォントを解決する」や「フォントの検索や置き換え」からでもアクティベートできるのが正しい挙動だと考えています。UserVoiceで似たような報告を見つけられなかったので、日本語版だけのバグではないか?と疑っています。
バグであれば早めに解消いただけると嬉しいです。
When opening a document with Adobe Fonts, missing fonts can usually be activated via "Resolve Missing Fonts," but variable fonts cannot.
- This affects both Japanese and Latin variable fonts.
- Tested in Beta and release versions (2025, 2024) with the same result.
Workarounds:
- Manually activating fonts on the Adobe Fonts website.
- Using the "Find More" tab in the Character panel.However, these add extra steps and can be difficult for beginners. Variable fonts should also be activatable through "Resolve Missing Fonts" and "Find/Replace Fonts," just like other…
21 votes - This affects both Japanese and Latin variable fonts.
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The small Generative AI marketing window won't close.
When starting work this morning, a small marketing window popped up inviting me to try Generative AI. I click on the little X in the upper corner but it wouldn't close without restarting Illustrator. These marketing windows are interfering with production and are useless, please stop using them.
21 votes
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