8094 results found

1. Update 25.2.2 closes all the tabs instead of one tab at a time

   Just after downloading the latest update, instead of closing one tab/page at a time, Illustrator started to automatically close every single opened page. It's happening with both Command + W and via the close button at the top of the page.

   Please advise.

   Joanna

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   16 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. Type on a Path Options window Alt+P Preview hotkey

   Alt+P doesn’t toggle Preview checkmark in Type on a Path Options dialogue window

   12 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. DXF files not coming in to scale

   Catalina
   New Illustrator update 25.1 — DXF scaling is off, not correct.
   Original size nor does it work using 100% scaling import.
   Previous version no problem... DXF files come in to scale "original size"

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   16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ravi Gupta responded

   We have fixed the issue in AI version 25.2. Would request you to let us know in case you still run out into this issue.

   Thanks,
   -Ravi Gupta
   Illustrator Team

4. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

   See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

   Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

   12 votes

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Shape Builder ignores lines when they don’t cross a shape

   Shape builder, despite the rounding bug that is embedded in its core (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37424191-expanding-a-live-paint-object-changes-dimensions#comments) is still a very useful tool many users are very fond of.
   Specifically, it can be used to bring pathfinder options to open paths — you can delete parts of lines that are covered with another shape, effectively subtracting segments from them (rather than closed shapes), by Alt+dragging over this shape (see the GIF attached).
   But this nice trick won’t do the job if lines don’t cross the entire shape. That is when a line ends inside of a shape, the tool doesn’t trim it.

   I tried to find a reason why, and could not.
   So please fix it, along with the rounding bug above.

   And I can’t but mention that there’s a brilliant script that uses the LivePaint tech to give us the ability to subtract/intersect shapes from/with lines without manual efforts like these, something that the Pathfinder should be able to do from the box (and we have a request for this too: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/34003474-pathfinder-to-work-with-open-paths) — the script is called SplitPath, by Sergey Osokin, https://www.youtube.com/watch?v=1_vUUFkTwxk

   Shape builder, despite the rounding bug that is embedded in its core (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37424191-expanding-a-live-paint-object-changes-dimensions#comments) is still a very useful tool many users are very fond of.
   Specifically, it can be used to bring pathfinder options to open paths — you can delete parts of lines that are covered with another shape, effectively subtracting segments from them (rather than closed shapes), by Alt+dragging over this shape (see the GIF attached).
   But this nice trick won’t do the job if lines don’t cross the entire shape. That is when a line ends inside of a shape, the tool doesn’t trim it.

   … more

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6. Save for Displays: SVG export is extremly slow on Windows

   I do have a file with around 100 artboards with simple icons that need to be exported to SVG.

   This process is extremly slow on Windows on a decent machine. Every SVG takes about 3sec to save. CPU usage shown AI is running only on Core #2. The same file exports in seconds on my 8 years old Mac.

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Deselect All does nothing when you edit width profile of selected path

   If you have a path selected and you work on editing its width markers with a proper tool and then Deselect all — path get deselected, but you still have your width markers active.

   So, AI basically allows you to edit width markers on paths without selecting them. It can be treated both good and bad, but when I say 'Deselect' I usually mean 'Stop anything from being selected' in ANY meaning, including editing width profile. Pressing Escape helps, but... you just don't expect it.

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8. Freeform Gradient fails at transformation.

   Hey I like the freeform gradient tool. But after it is applied to an object, the gradient has some major issues with resizing and rotation of the object. From what I can tell the points are not truly anchored in the object, so when the shape rotates the gradient points drop off the object, causing them to delete. It's like the gradient floats above the object. Or more frustratingly, sometimes when using the line gradient within the freeform settings, a point will delete causing the lines to cross and lock up, becoming uneditable. Usually, if you are within the gradient, illustrator will give you a warning that it doesn't allow points to be deleted if it causes the lines to cross. But it allows it if it is in some kind of object transformation. If this happens, the only work around I've found is to set the object to a non-freeform gradient, and then switch back to freeform and re-lay out the whole thing.

   Any way, this is super frustrating because I've spent hours and hours redoing gradients. I need to preserve the editability of them. This is on the current illustrator version 24.0.2. please fix the bug, thanks!

   Hey I like the freeform gradient tool. But after it is applied to an object, the gradient has some major issues with resizing and rotation of the object. From what I can tell the points are not truly anchored in the object, so when the shape rotates the gradient points drop off the object, causing them to delete. It's like the gradient floats above the object. Or more frustratingly, sometimes when using the line gradient within the freeform settings, a point will delete causing the lines to cross and lock up, becoming uneditable. Usually, if you are within the gradient,… more

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   5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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9. Save/Save As doesn't work in Action

   1. Make a new document
   2. Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
   3. Do something in the document - Draw the rectangle for example
   4. Play Save/Save As Action
   5. Close the document (Attention!!! No warning about Save Changes!!!)
   6. Open the document

   Result: Opened document doesn't contain the rectangle.
   That means nothing happened with this document while Play Actions

   Illustrator ver. 24.0.2
   It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work

   12 votes

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   Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi

   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue at our end.

   Please help by providing the below information:
   1) Is it reproducible on the latest illustrator version 25.4.1?
   2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
   ShareWithAI@adobe.com in a Zip file.

   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Rohit Jain
   Illustrator Team

10. Preview pane no longer displays preview of .ai files v24

    Since the update to v24, I've not been able to see a preview in my preview pane for .ai files when opening a document. This is extremely helpful and hope that it returns.

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    16 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. Variable Data - ignoring a blank cell in the data library

    Variable printing – an amazing utility within Illustrator which is probably often underutilized!

    Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!

    Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!

    Let's get behind this – Help me vote this to the top!

    12 votes

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12. CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)

    In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.

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    6 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Can't export or save files

    Every time I click Save As or Export no window pops up and I can't save any of my files.

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14. SVG Stroke Widths are not scaled according to viewBox

    MacOS Mojave 10.14.6
    Illustrator CC 2019

    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected: it should display two horizontal lines
    actual: it appears as a rectangle because the lines are touching

    here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 24.0 release.

    Thank you for all the feedback.

15. Select Objects in Layer selects locked objects

    Objects that are locked within a layer get selected when selecting everything in a layer. Instead of selecting everything in the layer except the locked items.

    Win 7, Ai CC 23.0.3

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Paste remembers layers bug with isolation mode

    If you choose the option Paste Remembers Layers and copy elements when in Isolation Mode and paste these after exiting Isolation Mode, they appear on a new layer named "Isolation Mode". They should appear on their parent layer instead.

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    4 comments  ·  Isolation  ·  Delete…  ·  Admin →
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17. Data merge with variables shared by multiple objects should not create errors

    Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.

    While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:

    1. When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.

    2. The exported variable library is invalid and cannot be imported again.

    3. If a CSV is imported into such a document, the import fails with an unknown error, while the CSV import of the same table works in documents with single assignments.

    The problem exists in version 22 as well as version 23 on MacOS 10.14

    Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.

    While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:

    1. When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.

    2. The exported variable library is invalid and cannot be imported again.

    3. If a CSV is imported into such a document, the import fails with an unknown error, while the CSV… more

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18. Selection tool acting like Direct selection tool and vice versa

    Selection tool does not select all points and will not move a group of objects correctly, (it acts like the Direct Selection tool, not selecting all points). And the Direct Selection tool selects ALL points of a group and moves them, which is what the Selection tool is supposed to do. They are working exactly opposite as they should. "Show Bounding box" does not resolve this issue. The Selection tool has also instantly changed format of text simply upon selection (indent & tracking). Using MacOS Sierra 10.12.6, Illustrator CC 2019. This is a bad bug, please help.

    12 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Action using "save as" location not keep settings after restart of Illustrator

    I created action that use the "save as" to defined location, when closing and restarting Illustrator the action doesn't save location of "save as" action.

    Windows 10 pro ver. 1803

    Illustrator ver. 23.0.1

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    Resolved (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

20. Neon glow

    Every time I try to change the color of the Neon Glow filter, it always goes back to black. I've tried a lot of different things, but nothing works. I looked on the internet if there's a way to fix it, but seems that everyone has the same problem with Neon Glow.

    12 votes

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!