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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1352 results found

  1. ドキュメントのグループの抜きを設定したドキュメントをPDFで書き出したものがオーバープリントプレビューの表示と異なる

    macOS13.6.7/iMac27inch(Intel)
    Illustrator ver.28.6

    再現手順
    1. いくつかの図形を重ねて合成モードを乗算に設定したうえでグループ化しグループの抜きのチェックボックスを外す。
    2. ドキュメントのグループの抜きを設定する。
    3. PDF X4で保存する。
    4. そのPDFをAcrobatで開く。
    5. Illustrator上でのオーバープリントプレビューの表示と異なる。

    Actual result
    PDFを書き出した状態とIllustrator上での表示が異なる。

    Expected Result
    PDFの表示とIllustrator上での表示が同じになる。

    Illustrator上でのグループの構造の違いがIllustrator上のレンダリング結果とPDF書き出し結果で相違が生じています。1でのグループの抜きのチェックを外したグループではIllustrator上ではグループ内ので抜き処理を行わず合成モードの処理を行います。これがPDFを書き出した際にグループの抜きと解釈され、全てがノックアウトされた状態でPDFが作成されます。どちらが正しいかという事は難しいのですが、グループに設定されたノックアウトを拒否する設定をPDF書き出し時にも有効にするほうが表現の幅が拡がるように思います。

    EN
    Step to reproduce
    1. Overlap some shapes, set each objects the blending mode to Multiply, group them, and uncheck the KnockoutGroup checkbox in the Opacity panel.
    2. Set the Page Knockout Group.
    3. save the document as PDF X4 format.
    4. Open the PDF in Acrobat.
    5. The overprint preview in Illustrator is different between PDF.

    Actual result
    The display in Illustrator is different from the exported PDF.

    Expected Result
    The display of the PDF and…

    16 votes

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    Under Review  ·  2 comments  ·  Other...  ·  Admin →
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  2. Alt+tap with Rotate or Reflect tool + Wacom tablet makes Illustrator unresponsive

    Trying to open the dialog box for precise Rotate or Reflect settings by Alt+tapping with a stylus on a Wacom tablet makes Illustrator unresponsive for an undetermined period of time.

    The dialog box may eventually open (after 30-90 seconds), but in the meantime, Illustrator cannot be closed, and none of the menus, tools and commands work. The bug only occurs with a stylus, Alt+clicking with a mouse never produces this issue.

    The bug was reported on Adobe Support Community already in 2019 but has not been fixed even in the most recent Illustrator release. It seems to be a problem…

    3 votes

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  3. Start Screen/Blank Screen Persists

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,…

    3 votes

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  4. Text lost when updating text of old version

    Illustrator CC 2018.(No problem before 2017)
    Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.

    ・Prepare and open files of version 10 or lower
    ・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
    ・Save immediately
    ・Open the saved file
    ・Click on the legacy text part with the mouse
    ・On the warning screen, click [Update]
    → The text that should have been updated disappears

    Reported in the thread of Japan Forum.
    https://forums.adobe.com/thread/2401111

    19 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. EXPORT AS JPEG (at least) 150 dpi's option is not working properly

    PLEASE CHECK - it says 150 dpi's but the file is less. If I do the same in a previous version of illustrator, it is accepted.

    1 vote

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  6. SVGs opened in Illustrator don't include blend modes

    I created an SVG in Illustrator that has some layers using the blend mode "overlay". I export out the SVG and it looks perfect. If I open that SVG in Illustrator it turns the blend modes into "normal" instead of "overlay".

    2 votes

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  7. Saving a piece in PSD format

    Every time i try to export my file into a photoshop format, the 'writing photoshop file' bar doesn't move and illustrator crashes for a couple of minutes then "Photoshop file could not be saved' pops up and the piece doesn't export. Ive tried exporting at lower ppis but that doesn't see to help the issue. The only way I was able to get past it was exporting it as a flat image. Which is quite inconvenient. I didn't have this issue yesterday, when i exported a similar piece. I also re-tried exporting a piece that…

    2 votes

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  8. Got a black screen (WorkPlace)

    Dear Sir/Madam

    When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
    please find attached for this problem

    4 votes

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    3 comments  ·  Other...  ·  Admin →
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  9. Saving a file should not highlight the extension

    When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.

    16 votes

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  10. missing fonts logged in error

    When I open a document with missing fonts, the 'resolve missing fonts' screen keeps telling me I'm currently logged out of Creative Cloud, and to go to "help/log in". This despite the fact I'm logged in, and going to "help" shows my account name and logged in status..

    20 votes

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    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

  11. Illustrator not deleting .tmp files after upgrades to Catalina

    We've recently started upgrading our users to Catalina, and since then multiple people have reported Illustrator is creating .tmp files that can't be deleted. We've turned off Save in Background, Export in Background, optimize saving for slow networks, and Saving Cloud documents. The issue seems to be intermittent, we haven't been able to find a pattern.

    When it makes these files, they can't be deleted in Finder.

    3 votes

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  12. Rotation tool doesn't stick while I try to change the anchor point

    Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  13. text deleted and exporting empty

    This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
    When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
    When you try and save the ilustrator file it shows the error you see.

    I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to …

    1 vote

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  14. my mouse pointer appears huge in the InDesign interface

    my mouse pointer appears huge in the InDesign interface
    when i use my illustrator the mouse size look fine
    i use a primary and secondary screens
    Primary -3840\2160
    Secondary- 2560\1440

    need help!

    1 vote

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  15. 6 votes

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  16. ROTATE-OPTIONS not ACTIVE. Pls advise...

    Ventura (macOS 13.7.1): Options TRANSFORM OBJECTS and TRANSFORM PATTERNS are NOT ACTIVE in ROTATE. Any advise?

    1 vote

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    2 comments  ·  Tools  ·  Admin →
  17. Objects missing when save as pdf

    When I want to save the file as a pdf, various elements are missing in the exported file. These are mainly rectangles that are filled with a color gradient.
    I have already tried various export formats, but the problem only occurs with pdf exports, regardless of which pdf format I use. I have not found any errors within the export settings as I have not changed the process before.

    1 vote

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  18. SVG Precision and options are reset on every launch of IL. Add a place in IL preferences allowing users to permanently set SVG precision.

    I've gone over this problem in detail on the forums here:

    https://community.adobe.com/t5/illustrator-discussions/opening-a-svg-and-then-re-saving-it-causes-severe-distortions-in-the-resulting-file/m-p/15123107#M434142

    Illustrator's precision for saving out SVG files has a default of 1 decimal place. This can cause severe path distortion and rounding errors in the resulting file if you simply save it with CTRL+S.

    This precision setting is reset to 1 after closing and re-opening Illustrator no matter what settings you have applied in the past. To rectify this, you have to:

    1. FIRST select "Save As..."
    2. Choose SVG as your format.
    3. Click save and wait for the SVG options dialog to appear.
    4. Change the precision value from 1…
    7 votes

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  19. Image Trace has a problem keeping the artwork in the same location from the original.

    Illustrator version 22.0.1

    Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

    As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific…

    19 votes

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    Under Review  ·  9 comments  ·  Tools  ·  Admin →
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  20. Cannot open AI or EPS files just exported from AI

    I'm trying to export some vector files from AI, which I've done countless times before and had no problems...

    Right now when I save the file as AI and EPS, it shows up in my saved folder as a blank file. When I open the properties from it's saved folder it still shows as AI, however I'm not able to open it with AI or any other applications.

    I'm stumped and don't know what I can do next.

    1 vote

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