Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
5917 results found
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Switching application windows causes window to resize off screen
I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?
4 votes -
bug: [PARM] error after changing stroke alignment
I clicked the 'align outside' button in the stroke panel and got this error.
I would keep popping op so I had to close AI.8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Type on Path Issue
After I apply type on a path (circle) the circle isn't a circle anymore.
Circle without type on a path: Same height, Same width.
Circle with type on a path: Different height, Different width.I never had that issue before, after i apply text on a path (circle) the circle has still the same height & width values, why not now?
Please update adobe illustrator in January 2019
2 votes -
Scrolling is not smooth anymore
The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?
I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).
4 votes -
No Adobe CC App is working properly since the update of Mac OS to Mojave and the update to 2019 Adobe CC has only made matter worst
What are we to do this is very frustrating that Adobe CC is not working properly. Have been trying to use it for 2 days. Even spent the entire evening online and on the phone with support. I gave 1 rep remote access to my Mac twice and he deleted several items and uninstalled the CC and reinstalled only to have it doing the same thing. Then had to call about Adobe Spark moments later because I was getting a 400 Bad Request. I am convinced something is wrong with Adobe and we are expected to deal with it.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up
Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.
These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?
See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#
10 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Can't export a PNG file ([now!] error)
Hello,
I am trying to export my illustration in PNG at 300 dpi, but every time it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.
Kindly help.
12 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
Rotation tool
Rotation tool is not developed. It should have been a default value. I can't find the zero angle.
4 votes -
Unable to activate fonts because "Not signed in" even though I am signed in!
I am trying to open an Illustrator file that has two fonts which are not installed on my computer.
When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").
I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.
When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!…
5 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pasting previously copied objects to random places
Illustrator pastes copied objects to random places outside of the view area.
I have to zoom out and look for the pasted object somewhere outside the artboard. Since updated to the latest version of the software. Also updated the OS to High Siearra to give you a full picture.7 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Image Not Visible/Blank When Placing EPS Files into new file
I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color,…
51 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Eyedropper applies a white or transparent fill aspect on object
Eydropper tool applies a transparent or white aspect to my object. Yet my options are well set and there is no style on my source object.
I'm on 23.0.1 version on macOS 10.14 Mojave.2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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23.0.1 Consistent Crash - Trying to record a transparency adjustment in an Action
I'm using an iMac with Mojave 10.14 and Illustrator 23.0.1.
I'm getting a crash while recording an action with a grouped object selected, I try to edit a transparency via the Properties menu. The crash is within one to two seconds of hitting enter on this change, consistently. Seems like it's another part of the memory leak that's happening?
I'm rolling back to 22.1 until this is resolved.
3 votes -
Using Rotate / Reflect / Scale tools with Opt/Alt held doesn’t end the operation when Wacom pen gets lifted
I use illustrator CC 2017.
I use my Wacom Intuos for almost everything since it is easier and I am comfortable to it than using mouse.
I use Rotate tool to copy objects in circle with a center point (select Rotate tool, hold Alt and click to choose the center of the object) .
When I use Wacom tablet to achieve this, the Center point keeps floating with the mouse pointer. I have to use my mouse to click to set a center point.
I have used it in multiple computers and with other Wacom devices too. I am not…67 votesThank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer Singh -
Pen tool located in type tools
Took me a while to find but found the pen tool hanging out with the type tools. Please stop fixing things that are not broken. I remember before CC things works pretty well. Now every time there's an update, some other bugs pop up that weren't there before. Is this just a way for engineer job security? Well whatever it is, its becoming a major pain.
1 voteHi,
There was an issue in 23.0 causing tools to shift between groups. This has been fixed in latest update (23.0.2). After update, please reset the Basic and Advanced toolbars by opening the tool drawer (3 dots at bottom of the tool bar), then using ‘Reset’ from the fly-out menu (on top right).
Apologies for the inconvenience caused by this issue.
With Best Regards,
Raghuveer Singh -
Negative Offset Path Won't Work
I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.
20 votesConfirmed to work as expected in the latest build. If it still happens to you — please comment.
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Libraries now converts all my saved Spot CMYK swatches to RGB.
I can no longer bring in my previously made Spot CMYK swatches as CMYK. All my spot color swatches are converted to RGB. I can create new spot CMYK swatches that come in properly in a newly created library but anything created in the past or in a previously made library is now all RGB.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Return the ORIGINAL toolbar especially Direct Selection tool!!!
why change the steering wheel? SMH
3 votesThe way tool panels get customized was changed since the report, and it’s no longer possible to accidentally drag-n-drop tool without enabling the editing mode. If this still happens for you, please comment.
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Sizes and coordinates get distorted in SVG export
Adobe Illustrator CC on Mac OS
I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
I used the "Export as..." function with Decimals set to 2.29 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Adobe Color Themes pop up is unnecessary and obstructive.
When using the Adobe Color Themes panel, there's a pop up that says "Click to set active color" when you hover over color swatches. You can't click on the color beneath the pop up without first moving the mouse off of the pop up. It makes using the color themes panel slow and obnoxious. Please either move the location of the pop up off of the swatches one is trying to access, or remove it altogether (or give us an option to disable it)
Turning off "Show Tool Tips" in preferences doesn't fix the issue.
It is also an issue…
3 votes
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