7689 results found

1. Illustrator cc 2018 Quits

   Illustrator cc 2018 quits unexpectedly multiple times when i try to use it. I tried to reset it, but no luck. I am wondering if there is a bug or something in the program that stops me from using it.

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2. Gaussian Blur Bug

   When applying gaussian blur to a shape, the effect looks "pixely" in various zoom percentages. The screenshot shows 100% and it does not look right. If I zoom in to 150% it looks fine, but at 200% it looks strange again. This did not happen in CC 2018.

   Can we get this fixed? Thanks!

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3. Gardient tool preview useless render

   Gradient tool prompts a render dialog every time it is used since the CC2019 versions. Latest Vers did not bring any improvement. Any time I drag on a gradient or apply one, I get up to 25 sec of render preview dialog box but for WHAT please. Anyone else?

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4. Freeform gradient fill disappears after outline stroke

   1. Windows 10 Pro version 1809 OS build 17763.475 running Illustrator 23.0.3
   2. Make a shape. Fill it with a freeform gradient. Add a stroke. Use Object > Path > Outline Stroke.
      
   3. The stroke should be converted to a path and the fill should be untouched.
   4. When the stroke was converted to a path, the freeform gradient fill disappeared.
   5. The attached file is an animated gif I created to help a user on the forum who encountered the bug. https://forums.adobe.com/message/11077177#11077177

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5. Rotate stepper in transform panel shifts anchor point

   1) Mac OS 10.14.4, Illustrator 23.0.3.

   2)
   A - Create a blank document.
   B - Draw a line or any other shape.
   C - Use the Selection Tool to select the shape.
   D - In the Properties>Transform panel, rotate the shape.

   3)
   Expected result: Shape rotates around anchor point (or middle).

   4)
   Actual result: Shape rotates using a swinging arc creating a path similar to the attached.

   Have restarted Illustrator, problem persists.

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6. 'Use Preview Bounds' works wrong with 'Stroke Inside' for Compound Path

   If you set set stroke's alignment to inside and check 'Use Preview Bounds' (image 1), AI will draw bounding box (and calculate dimensions) where the stroke would be visible with no alignment (image 2). This is not how it's expected to behave. The box should wrap the shape.

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. How about not releasing Illustrator chock full of bugs?

   I'd like to choose a category, but it's multiple at this point. The main ones...

   • Bounding box randomly disappears. I turn it on. It randomly turns off.
   • I select text and go to change factors and the changes affect other text that's not even selected.
   • Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
   • If I go from dual monitors to single, canvas windows are somewhere off screen. This is on Photoshop too, and is eternally frustrating.

   Illustrator is definitely the most buggy of all the Adobe software, and the bugs are just random, so no way to ensure I can reproduce, but always have to restart to get back to normal functionality. Lasts for about 20 minutes. This last version is buggier than the last, which begs to wonder who's testing and fixing bugs in the first place?

   I'd like to choose a category, but it's multiple at this point. The main ones...

   • Bounding box randomly disappears. I turn it on. It randomly turns off.
   • I select text and go to change factors and the changes affect other text that's not even selected.
   • Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
   • If I go from dual monitors to single,… more
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8. Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.

   Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.

   Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.

   This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.

   I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).

   You can see a video of the behaviour attached below.

   1. Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
   2. Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
   3. Expected Result: Shift-selecting the nearby object or scaling the selected object.
   4. Actual Result: The current object goes into rotate mode.

   Thanks!
   Chris

   Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.

   Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.

   This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.

   I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple… more

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   143 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Copy text from illustrator and paste into word pastes as image and not editable text

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to use my keyboard shortcuts to copy text from Illustrator and paste it into Word for editing and refining. This is a proses I do numerus times a day (sometimes hundreds) as this is part of my main workload. Like I said this used to work fine for many years. Since 2018 I have not been able to paste text into Word using the Command V shortcut. Since then the text gets pasted into Word as a picture that I cannot edit.
   I know it is possible to past the text into word by using the “paste” drop down menu and select Keep text only, but this is cumbersome and disrupts my workflow. I would like to use the keyboard shortcut (Command V) to past into word.
   Copying from word and pasting it back to Illustrator is no problem.

   Idea: make it possible to use shortcuts on keyboard to paste into word and it pastes as editable tex (Like I was Able to do before for many years)

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to… more

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   If you right click in word you should get a paste as text option.
   Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
   It is for word to pick any of these clipboard formats and consume.

10. transform rotate not working as it should

    Draw a vertical line.

    Choose Object > Rotate

    Change the degrees and click Copy.

    The original has now rotated the chosen amount and made a copy at the same time.

    The original vertical line should still be there, and a new one (the copy) should be at an angle. Not both rotated.

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11. Pixel number inconsistency

    Windows 10? (most recent and just updated yesterday)
    Illustrator 22.1 (64bit)

    When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

    Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

    Flaming dumpster fire. I am inexpressibly frustrated that I have to pay you over $400 annually for a flaming dumpster fire of a product.

    Windows 10? (most recent and just updated yesterday)
    Illustrator 22.1 (64bit)

    When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

    Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

    Flaming dumpster fire. I… more

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

    If you set anything else, Illustrator will scale the image  accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

    There is no way to write a custom resolution AND maintain the desired size at the same time.

    The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

    Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point is 1/72 of an inch (in PostScript tradition), and inch is exactly 2.54 mm. This continuity allows to mix digital and print media assets.

    TLDR

    If you design in pixels and export images for screen intent — use 72 PPI.

    If you design for print and export images in inches or millimeters or other real-world units — use any other resolution.

    However, comments about this are welcome. World changes constantly, and the once obvious solution might not be clear for new generations. Please share your thoughts.

    The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

    If you set anything else, Illustrator will scale the image  accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

    There is no way to write a custom resolution AND maintain the desired size at the same time.

    The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

    Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point… more

12. Moving paths very slow if not dragged at the center

    Ex: Create a circle
    click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
    Win 7, CC2019.

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13. Adobe Sketch inaccurate. No Product against which to report

    Please See forum post entitled “Adobe sketch accuracy questioned”

    On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

    Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

    Came back to look at Sketch again 2 years later - still the same.

    I would love some explanation from Adobe as to how they can just ignore this

    Please See forum post entitled “Adobe sketch accuracy questioned”

    On iPad Air, iOS 12.4, Sketch 4.7.1 drawing occurs displaced from centre of stylus, toward to of device.

    Gave up using Sketch in Sep 2017 as this was a show stopper for me. I don’t understand how anybody can use it like this. It is such a fundamental issue that I cannot believe it has not been addressed. Others in the forum post discussion agreed it was a bug and the question seems to have been answered - it is a bug.

    Came back to look at Sketch again 2 years… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Can you please contact Adobe support – https://helpx.adobe.com/support.html

14. Extremely slow or crashing Illustrator 23.0.3 (64bit)

    Windows 10 Home (OS Build 17137.885)
    Intel Core i7 3930K 3.2Ghz
    32GB RAM
    2 SSD 1TB Drivces (30% full each)
    GPU - Nvidia Geforce GTX 1060 3GB

    SHOCKING PERFORMANCE!!
    Slow to load even the smallest AI files!
    Crashes intermittently, cant re-create the problem!!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    sorry to hear that. This certainly is not a normal behaviour of Illustrator.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Weird Transparency Issue

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this issue:

    Bug - Element Transparency not adjustable after setting transparency once.
    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this… more

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16. Show Character Alternates

    "Show Character Alternates" checkbox under the Type preference pane is not clickable. While trying to disable the annoying Glyph popup window I discovered that I cannot change this preference setting. I was able to change the setting by manually directly editing Illustrators preference file manually which reflects the change when relaunching the program, however it can not be changed through the UI.

    MacOS Sierra 10.12.8
    Illustrator 23.0.4

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17. Copying text inside a symbol group copies all text in that symbol to the clipboard

    When I copy selected text inside a symbol it copies ALL the text in that symbol. It doesn't matter if the text is in the same instance or in a completely different one. If it is text and inside the symbol it will get copied. When I then paste the text that I think I copied it pastes everything.

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    1 comment  ·  Symbols  ·  Delete…  ·  Admin →
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18. flickering black rectangle

    when I move the cursor a black rectangle appears flickering alongside it. Its very confusing and off-putting. this happens with most but not all tools.
    Is this something simple that i don't know about or is this something wrong? I have tried closing Illustrator and re-opening but it is still happening. not noticed it before.

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19. unable to set maximum number of files to be opened

    unable to set maximum number of files to be opened
    yosmete 10.10.5 - adobe illustrator

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20. There is not enough memory available to process the appearance of an object

    MAC OS High Sierra Version 10.13.6
    Processor 3.2Ghz Intel Core i5
    Memory 8GB
    Graphics AMD Redeon R9 M380 2048MB

    Illustrator is CC 2019 23.0.1

    When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
    Could you advise if there is a fix for this?

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