8093 results found

1. Сonverting a type object from Area to Point replaces soft breaks with paragraph breaks

   Illustrator's 'Convert To Point Type' should not change soft line breaks to paragraph breaks, as the GIF shows.

   Thanks to John Goodman for reporting that.

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Create New Sublayer button

   I have a group that I want to make a sublayer instead.

   I click it in the Layers panel and try to click Create New Sublayer button.
   It’s grayed out.

   OK, think I, I must target it then, right? I do it.
   The button is still grayed out.

   I select other objects, in Layers or on canvas.
   Still grayed out.

   Then I click a layer name.
   Surprise! Now and ONLY now the button is active... what?
   What else can I mean when having selected anything else inside of a layer?

   Fine, I target my group, select a layer without targeting it and hit a button.
   Illustrator create a sublayer at the topmost position, ignoring my selection.

   So I have to move my group inside manually.
   And then I also have to reposition that new sublayer to a position where I wanted it to be because order matters.
   Yep, I could have moved the sublayer to the group instead...

   Wait, stop. Why I think about working around again?
   Why it is always a case in Ai — to workaround?
   Why Ai don’t realize that I want to make a sublayer from a selected thing?

   Please fix it.

   I have a group that I want to make a sublayer instead.

   I click it in the Layers panel and try to click Create New Sublayer button.
   It’s grayed out.

   OK, think I, I must target it then, right? I do it.
   The button is still grayed out.

   I select other objects, in Layers or on canvas.
   Still grayed out.

   Then I click a layer name.
   Surprise! Now and ONLY now the button is active... what?
   What else can I mean when having selected anything else inside of a layer?

   Fine, I target my group, select a layer without targeting… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

   Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

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   13 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is fixed in AI 25.1 release, available for download from Creative Cloud Desktop.

4. Text on path gets selected when you marquee over empty space

   When I need to select something under the arc, like it’s shown in the GIF attached, I can use marquee and the the type object gets selected.
   Why?
   Did I click the path? No.
   Did I click the text? No.
   That’s just the 'Illustrator’s way'. Can you make an option to disable this nonsense?

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Illustrator strips out XMP metadata when exporting PNGs

   From CS1 until CC2017 when exporting PNGs the XMP metadata was preserved; Adobe BROKE this in CC2018/2019/2020! It works for all other file formats. We have production customers that rely on the XMP metadata matching between the Illustrator file and the exported PNG. FIX IT! Photoshop fixed this bug in their most recent release - why are you behind?

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0

   When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

   For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

   This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had a layer that should be in “Brick Red” now has that layer in “Olive”, BUT not every Layer colour is affected.

   Layers set in the first 3 default colours - “Light Red”, “Light Blue” & “Green” - appear correctly coloured across many documents. Possibly some other Layer colours are unaffected too.

   As I’ve replaced Illustrator 23.1.1 with version 24.0, I can’t open any of the affected documents in version 23.1.1 to see if overwriting them with a version 24.0 save permanently damages the correct colouring, or if the colours would revert to being correct if the documents were opened again in version 23.1.1.

   This sort of sloppy coding error is infuriating, and is precisely why I’d NEVER normally upgrade to a “dot-zero” release of anything. However I’d been getting issues with Illustrator 23.1.1 crashing when opening documents for the past few days (possibly related to updating the OS to macOS Mojave 10.14.6 - 18G1012 from the previous “version” of 10.14.6) and upgrading to Illustrator 24.0 has (ironically) fixed that issue at least.

   When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

   For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

   This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had… more

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   15 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
   Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Thanks
   Anish Kumar

7. Unit issue with DXF exported from Illustrator

   Hello,
   Units are not correct when exporting DXF files from Illustrator CC.

   A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

   My CC options are in millimeters
   $INSUNITS in DXF file should be defined to 4 = Millimeters
   Actually it is exported with 1 and this is incorrect.

   Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

   Default drawing units for AutoCAD DesignCenter blocks:
   https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

   Thanks you for tanking in consideration this problematic.

   Best regards

   Nicolas Bourgeois

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedbacks.

8. The operation cannot complete because of an unknown error. CANT

   Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

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   11 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. illustrator wont open file windows

   I have searched the support site and user voice with no results.

   When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

   • There is no freeze or crash
   • Restart of the application did not fix the issue.
   • File>>Open is the only way I can open files
   • This happens to all files whether created with CC 2019 or earlier versions

   Specs:
   Illustrator CC 2019
   Windows 10

   I have searched the support site and user voice with no results.

   When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

   • There is no freeze or crash
   • Restart of the application did not fix the issue.
   • File>>Open is the only way I can open files
   • This happens to all files whether created with CC 2019 or earlier versions

   Specs:
   Illustrator CC… more

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator

    As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.

    The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.

    The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the active document will not render, leaving a chunk of the welcome menu (half of the Illustrator logo) in it's usual place. See image 2.

    This is using Illustrator 22.1 on MacOS Sierra 10.12.6.

    Being able to open files properly is a pretty basic feature that is expected to be working properly.

    As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.

    The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.

    The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the… more

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Certain line gets invisible with GPU preview on

    Certain line vanishes when GPU preview is turned on.
    Win 7x64 Nvidia Quadro K620.
    Attaching both animation and file.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases

12. Attributes Panel shows Overprint for mixed selection

    The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Drag-n-drop across documents to locked layer warning

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's even worse — when artwork is quite complex, AI TRIES to drag it, PC spins its gears, it takes time, it changes cursor to busy, and then — nothing.

    Kinda related to this:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32075545-i-can-t-paste-into-a-new-layer

    And yes, I remember I said this earlier somewhere, but please, make some modal key to maintain coordinates while dragging from one document to other. Dragging is faster than 'Copy+Paste in front', but it's never is done in place. Please, fix this.

    Please, fix everything.

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

14. Preferences reset to default... EVERY time I open Illustrator

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
    This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched… more

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    25 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issues seems to happen again in 28.0 and 28.1

    The team is now aware of the bug.

    Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.

15. Dropdown for stroke width in Appearance says 'mm' when units are 'px'

    AI 22.0.2
    All units are set to 'px'.
    Appearance stroke width dropdown says 'mm'.
    Stroke same dropdown says 'px' all right.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Closing this report as this no longer happens in latest versions (24.1.3)

16. Wrong raster exported with combination of mask, gradient and brush

    I have path with a stroke applied to it.
    Stroke is gradient, applied 'within'
    One point of this gradient has opacity 0.
    This path has mask.
    Mask applied as inverted and clipping.
    Inside this mask I have path with dash brush applied to it.

    All of this looks fine inside AI.
    When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.

    See animation and artwork attached.

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17. Laggy Performance with Rulers turned on

    Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.

    The effect is the same whether GPU preview or CPU preview is used.

    Attached is a sample file with a few hundred rectangles.

    With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.

    With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.

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    7 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Properties panel does not scale in width

    In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

    In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Could not read file because the plug in did not understand this file

    Not sure what is happening. I was able to open files before but now I receive a message

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    19 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.

20. 表示用に埋込んだ日本語OTFが表示されない

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.プレビュー用に埋め込まれたフォントが表示に利用されない。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

    いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
    フォントのファミリー名やスタイル名の処理に問題があるように思います。

    Translated:
    Steps to reproduce
    1. Open a new document, enter any text, and specify a Japanese OTF font.
    2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
    3. Uninstall the specified font.
    4. Open the previous document in Illustrator.
    5. The font embedded for preview is not used for display.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual result
    The encoded font is saved in the "Embedded Font Binary Data" included in the document's Dictionary, but is not used when the document is opened.

    I tested several things, and even if it is a Western font or CJK, it will be displayed in the preview if it is TrueType. Japanese fonts included in AdobeFont and Morisawa OTF, etc. are not used for display even though they are included in the document.
    There seems to be a problem with the processing of the font family name and style name.

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.プレビュー用に埋め込まれたフォントが表示に利用されない。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

    いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
    フォントのファミリー名やスタイル名の処理に問題があるように思います。

    Translated:
    Steps to reproduce
    1. Open a new document, enter any text, and specify a Japanese OTF font.
    2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
    3. Uninstall the specified font.
    4. Open the previous document in Illustrator.
    5. The font embedded for preview is not used for display.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual result
    The encoded font is saved in the "Embedded Font Binary Data" included in the… more

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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