1349 results found

1. Illustrator v24 constantly crashes when I try to open a document

   The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
   I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

   Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
   2.5 GHz
   16.0 GB (15.7 GB usable)
   64-bit operating system

   I am also having similar issues on my Surface Pro 64-bit

   I am unable to work on current projects at work, I need help!

   Ashlee

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2. Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.

   I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not be generated. The freeze will often require task manager to end. This same type of freeze was happening to me with previous AI versions on laptop #1 dating back to 2018. Recently, which may have coincided with August 2020 release (version 24.3) or October 2020 release (version 25.0), the chronic crashing problem on laptop#1 seemed to be alleviated and I was so relieved that problem might have been fixed after 2+ years of suffering through loosing my work ALL THE TIME and having NO resolution via technical support. However, once January 25.1.0 was updated, the pattern of crashes started again, at which point I started investigating the issue in other laptops. The files I have been testing are lines only, with no effects, and no digital images. 25MB. No art pens installed for any of the laptops.

   Laptop #1
   Lenovo Yoga 720-151KB
   Intel Core i7 7th Gen
   RAM 16.0 GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16207 MB
   (0) Intel HD Graphics 22.20.16.4749
   (1) NVIDIA GeForce GTX1050 26.21.14.3648
   (has touch screen)

   Laptop #2
   Lenovo Yoga 730-151WL
   Intel Core i7-8565U CPU @1.80Ghz-2.00Ghz (8th Gen)
   RAM 12.0 GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   (has touch screen)

   Laptop #3
   
   LG Gram 17
   Intel Core i7 (10th Gen)
   RAM 16GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16093 MB
   Intel Iris Plus Graphics 27.20.100.8935
   (does not have touch screen)

   I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not… more

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3. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

   We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
   2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

   Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

   We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
   2. While working on a file and opening a new one the document view sticks to the old file and… more
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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thank you all for reporting this issue and providing us your valuable feedback.
   Kindly help Illustrator Team to nail this issue down further:
   1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

4. Missing Pixels After Rendering 3d Objects

   Windows 11
   AI 2023 Version 27.4

   Whenever I render 3d objects in illustrator,
   missing pixels or weird scratches show up within
   the object. It doesn't matter if I change the
   lighting or material or size, the issues are still there.

   The scratches show up when I export the objects as well. My document raster effect settings are on 300 ppi.
   Also, changing from CPU/GPU view doesn't make
   a difference.

   This only started happening in the past few days.
   I've used this tool before on my computer W/o
   issues. My GPU is up to date. It’s equipped to handle everything. I’m just confused and need this to be addressed.

   Windows 11
   AI 2023 Version 27.4

   Whenever I render 3d objects in illustrator,
   missing pixels or weird scratches show up within
   the object. It doesn't matter if I change the
   lighting or material or size, the issues are still there.

   The scratches show up when I export the objects as well. My document raster effect settings are on 300 ppi.
   Also, changing from CPU/GPU view doesn't make
   a difference.

   This only started happening in the past few days.
   I've used this tool before on my computer W/o
   issues. My GPU is up to date. It’s equipped to handle everything. I’m… more

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. Layer visibility incorrect after applying 3D Effect Rotate to group

   After applying the 3D Effect 'Rotate' to a group of paths, it is no longer possible to make paths invisible within the group.

   Steps to reproduce:
   1) New
   2) Draw two paths
   3) Select and group the paths
   4) Apply 3D effect 'Rotate' to the group
   5) toggle the visibility of one shape in the 'Layers'-panel

   The shape stays visible even though the visibility is turned of.
   I added a capture of the steps but not all dialogs in the capture are visible.

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6. Stop asking about switching to the Touch interface

   I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi,

   Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.

   Thanks
   Anish Kumar
   Illustrator Team

7. Very high latency/lag/delay with basic operations

   I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

   There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

   With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

   Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to be improving at all.

   I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

   There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

   With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

   Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to… more

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8. Selection Lag / Delay v.25.2.3 Windows 10

   I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI splash screen takes longer than it used to.. and hangs on loading plugins with lots of popup window activity in the top left of the screen Windows 10 x64; Radeon Pro WX7100. Anyone else experiencing this? Getting fed up of Adobe these past two years TBH.

   I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI… more

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9. new document screen missing options in illustrator windows 10

   Illustrator new document screen missing loads of options on windows 10. only showing mobile web and print profiles no video etc. Also recent items missing

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. My entire screen goes black when I try to open Illustrator 2021

    I have a Mac, Catalina, Version 10.15.7 (19H2)

    My touch toolbar stays lit up and I can tell Illustrator is opened based on the toolbar options, but nothing displays on normal screen. Screen returns after I Quit with CMD + Q.

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11. Unable to skew individual words/letters in type

    In previous versions of illustrator, you were able to skew individual words/letters from the character menu. That option has been replaced by an option to rotate.

    Distorting highlighted text distorts the whole box of type. The font I'm working with does not have and italics and I need this option to italicize specific words.

    I am using 23.0.6 on a mac with OS Mojave 10.14.6.

    I'm attaching screenshots of this feature in InDesign so you can see what this used to look like in illustrator, as well as a screenshot of the new character panel in illustrator where it's missing. I've also included a screenshot from InDesign that shows what I'm trying to do.

    In previous versions of illustrator, you were able to skew individual words/letters from the character menu. That option has been replaced by an option to rotate.

    Distorting highlighted text distorts the whole box of type. The font I'm working with does not have and italics and I need this option to italicize specific words.

    I am using 23.0.6 on a mac with OS Mojave 10.14.6.

    I'm attaching screenshots of this feature in InDesign so you can see what this used to look like in illustrator, as well as a screenshot of the new character panel in illustrator where… more

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. 3D Rotation object misses the light source in version 28.5

    Version 28.5: Rotation 3d does not produce full 3d. Missing light. Diffuse instead.

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13. 3d-Kreisel Darstellung und Renderfehler | 3d rotate render error

    3d renderings are perse buggy (see PDF) create invisible geometries (although switched off), render errors on the assembly line.

    The preview is miserable. I can't explain this to any customer, nor can I expect them to! In part, AI files were invited to be transparent in places where they shouldn't be.

    I have been using Illustator since 1990 and there is no other program that is as buggy and impractical as Illustrator. Fast is different.

    ---

    German:
    Die Vorschau ist miserabel. Das kann ich keinem Kunden erklären, noch zumuten! Zum Teil werden eingeladen AI-Dateien an Stellen transparent, an dem sie es eigentlich nicht sein sollten.

    Fazit:
    Ich kenne Illustator nun seit 1990. Es gibt keine anderes Program was ähnlich verbuggt und unpraktikabel ist wie Illustrator. Schnell ist anders.

    3d renderings are perse buggy (see PDF) create invisible geometries (although switched off), render errors on the assembly line.

    The preview is miserable. I can't explain this to any customer, nor can I expect them to! In part, AI files were invited to be transparent in places where they shouldn't be.

    I have been using Illustator since 1990 and there is no other program that is as buggy and impractical as Illustrator. Fast is different.

    ---

    German:
    Die Vorschau ist miserabel. Das kann ich keinem Kunden erklären, noch zumuten! Zum Teil werden eingeladen AI-Dateien an Stellen transparent, an dem sie es… more

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14. BUG: Tools, workspace and panels move randomly after restart or wake

    Illustrator and photoshop windows move to random positions after every restart or wake. Sometimes they move off screen in a way that makes them difficult to recover. Please fix!

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. Swatches off screen

    Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Color cracking after update..

    1. version 22.0.1
    2. (After update new version) when I move object or screen(use Hand tool), colors are cracking like attached files...

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17. EPS saving as AI or PDF bug

    Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

18. start up screen flashing black and white

    when i open adobe illustrator the screen flashes black and white continuously and the menus close instantly when i click on them. i can open a new document by pressing ctrl n but cannot click on any of the menus.
    this only happens when i am signed in, which i need. i can sign out by quickly clicking the sign out button in the help menu before it closes again, but this is not ideal.
    this only happens in illustrator CC 2015, not photoshop.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Hauptmenü nicht sichtbar

    Jedes mal wenn ich Illustrator öffne zeigt sich die Startseite nicht. Das Einzige was zu sehen ist, ist die Oberste Leiste (Datei Bearbeiten Objekt etc) der Rest des Screens ist grau. Wenn ich mit der Maus an bestimmte Stellen klicke funktioniert noch alles, ich kann nur nichts außer grau sehen. Auch wenn ich über die obere Leiste eine neue Datei erstellen will, zeigt es mir nur ein graues Fenster an (ich kann also nicht sehen wo ich z.b das Format einstellen kann). Sobald ich dann eine Datei geöffnet habe funktioniert ales wieder und ich sehe alles in der Datei, nur die Startseite sehe ich nie.
    Ich hab auch schon Illustrator sowie die Creative Cloud gelöscht und wieder installiert. Zudem habe ich auch versucht ältere Versionen herunterzuladen (bei denen ich das Problem noch nicht hatte) aber mit denen hat es auch nicht funktioniert. Ich weiß nicht mehr was ich machen soll, alle meinen anderen Adobe Anwendungen (z.B Photoshop und Indesign) laufen ohne Probleme.

    Jedes mal wenn ich Illustrator öffne zeigt sich die Startseite nicht. Das Einzige was zu sehen ist, ist die Oberste Leiste (Datei Bearbeiten Objekt etc) der Rest des Screens ist grau. Wenn ich mit der Maus an bestimmte Stellen klicke funktioniert noch alles, ich kann nur nichts außer grau sehen. Auch wenn ich über die obere Leiste eine neue Datei erstellen will, zeigt es mir nur ein graues Fenster an (ich kann also nicht sehen wo ich z.b das Format einstellen kann). Sobald ich dann eine Datei geöffnet habe funktioniert ales wieder und ich sehe alles in der Datei, nur… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. GPU preview glitch

    I encounter this glitch since introduction of GPU preview.
    Only now I managed to narrow down the conditions to replicate it.

    When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

    This does not happen when the Control pane is visible. Or the Screen Mode is in other modes (Normal or Full Screen).

    MacOS 10.14.2
    Illustrator 23.0.1

    I encounter this glitch since introduction of GPU preview.
    Only now I managed to narrow down the conditions to replicate it.

    When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

    This does not happen when the Control pane is… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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