904 results found

1. Poor quality images from Export for Screens

   Mac OS 10.13.5, Illustrator 22.1

   Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Explort for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.

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   20 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. All elements disappearing the more I edit. They show in layers panel, but not on artboard or in exports.

   I'm working from (an up-to-date version of) an Illustrator file with five differently sized artboards. They all are using the same elements and symbols, just arranged different for different layouts. When I click on one of the artboards and select a group to scale down, the elements begin disappearing and have not reappeared.

   I exited the group and more elements in the artboard disappeared. Clicking out of the artboard group itself made the entire group disappear. When I click back into the artboard, selecting an element reveals the outlines and bounding boxes, but the artwork itself is not visible. Opacity shows 100%, and looking in the layers panel reveals that all the elements are still there and the links panel shows no errors.

   I've tried exporting the artboards, and the ones that appear blank in the AI file also show up as blank JPGs. I tried copying the elements into a separate file. Same thing. Outlines and bounding boxes appear when selected, but the artwork doesn't show up. I saved the file, closed and reopened. I quit AI, made sure it was up to date, restarted, same problem.

   I'd just copy the elements from the still visible artboards and rebuild my design, but editing ANY of the elements from ANY of the artboards causes them to start disappearing.

   I'm going crazy, please help!

   I'm working from (an up-to-date version of) an Illustrator file with five differently sized artboards. They all are using the same elements and symbols, just arranged different for different layouts. When I click on one of the artboards and select a group to scale down, the elements begin disappearing and have not reappeared.

   I exited the group and more elements in the artboard disappeared. Clicking out of the artboard group itself made the entire group disappear. When I click back into the artboard, selecting an element reveals the outlines and bounding boxes, but the artwork itself is not visible. Opacity… more

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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3. save as OR save a copy using artboards does not save separate artboard files at all.

   Only export works as expected. But if you want to save each artboard as PDF it does not.

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   Declined  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Save for Displays: SVG export is extremly slow on Windows

   I do have a file with around 100 artboards with simple icons that need to be exported to SVG.

   This process is extremly slow on Windows on a decent machine. Every SVG takes about 3sec to save. CPU usage shown AI is running only on Core #2. The same file exports in seconds on my 8 years old Mac.

   12 votes

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Ai artboards all look like someone took an eraser over them.

   Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   This looks like an issue with the GPU driver. Please update the drivers for your GPU. Here is the link for the same: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

   If you still face issue, get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Thanks
   Anish Kumar
   Illustrator QE

6. Pasting symbols now creates unique symbols instead of instances of the original symbol

   Copy-pasting a symbol —whether individually or by using the paste to all artboards command — now creates a new symbol instead of creating instances of the original symbol. Alt-dragging the symbol to a new artboard creates a new instance of the original symbol as expected.

   This seems to be a new bug, as I can't recall ever having this issue before. Thanks for checking into it!

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   5 comments  ·  Symbols  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. It's 2022. Can we get some glaring, long standing bugs fixed please?

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard names sometimes show older versions of the artboard name.

   • Smart Guides are still a mess. Items snap to the wrong objects, there's no clear definition of what's being snapped to.

   • We STILL don't have 'Reveal in Explorer/Finder' in the links panel, despite this being under review since 2017 and an obvious feature for Illustrator

   • The 'Export for Screens' panel doesn't allow you to change compression settings or create custom presets

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Panels don't open with Application Frame turned off

   On MacOS, when Application Frame is turned off, and Window panels (ex: Layers, Artboards, Swatches, etc.) are condensed, the Window panels will not appear when clicked on. They only work if Application Frame is on.

   Illustrator 23.0.1
   MacOS 10.14

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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9. White text field

   White text field in Color Picker and Rearrange all artboards windows.
   Illustrator 25.4.1 - macOS Big Sur

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   2 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Convert to Artboards doesn't work when on the layer exists a repeat grid object

    I make a regular rectangle and try to convert it to artboard and get the attached error. If I put that rectangle on another layer, doesn't contain a repeat grid object it works.

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    1 comment  ·  Repeats  ·  Delete…  ·  Admin →
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11. Name artboard is not added to the file name when exporting (jpg or png, etc.)

    When executing the command "File - Export file as" and exporting, for example, to jpg, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

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    61 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (In Prerelease)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    This is fixed in 27.1.0 Prerelease build-GM candidate build 2, available in Creative Cloud Desktop Prerelease section.

    As part of the fix, we have added suffix checkbox in ExportAs dialog to toggle on/off the functionality.

12. Export As jpegs show in recent files

    Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.

    However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?

    3 votes

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13. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.

    Steps to reproduce

    1. open the attached file empty_artboard.ai in Illustrator
    2. execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)

    Expected result

    Errors will be caught and an alert "Caught error" will appear, then safely exit.

    Actual result

    The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
    1. Empty artboard(s) were not exported.
    2. The operation cannot be completed because of an unknown error. [!SEL]

    The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.

    Workaround

    • Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
    • Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.

    Environment

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1) to 2024(28.1.0)

    Not sure when this error started, but it reproduces in Illustrator CS6 too.

    Attached files

    Script to execute

    ---

    ja_JP

    空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない

    ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。

    
    

    問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。

    また、もしapp.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。

    エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。

    再現手順

    1. 添付ファイルempty_artboard.aiをIllustratorで開きます
    2. 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）

    期待する結果

    エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。

    実際の結果

    エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
    1. Empty artboard(s) were not exported.
    2. The operation cannot complete because of an unknown error. [!SEL]

    2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。

    回避策

    • selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
    • アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します

    環境

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1)〜2024(28.1.0)

    このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。

    添付したファイル

    • error1.png
    • error2.png
    • empty_artboard.ai
    • psd_export.txt

    実行するスクリプト

    (function() {
      var doc = app.documents[0] ;
      var psdOptions = new ExportOptionsPhotoshop() ;
    
      try {
        doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ;
      } catch(e) {
        alert('Caught error') ;
      }
    })() ;
    

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be… more

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    12 votes

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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14. Artboard Tool button crashes Illustrator

    I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

    Every time I click the artboard button Illustrator crashes.

    I'm using a 2017 iMac
    Illustrator version 22.0.1

    I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

    No one had posted a solution in the forum.

    I spent a while on Adobe's website searching for the appropriate phone number to call, then over an hour on the phone with a very nice tech support person. He was able to fix this problem by deleting the application settings. The whole day I was able to add artboards without the application crashing.

    However, the very next day the problem came back. Also, all of the settings I had to manually restore were gone again. So I'm stuck with the problem AND my settings were erased.

    I suppose deleting my personal settings again might make it work, but I really don't have time to screw around restoring my settings every day.

    This has been a known issue (according to the forums) since October 2017!

    5 months!

    What legitimate software company lets a major issue like this go unsolved for 5 months?

    I'm very unimpressed.

    I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

    Every time I click the artboard button Illustrator crashes.

    I'm using a 2017 iMac
    Illustrator version 22.0.1

    I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

    No one had posted a solution in the forum.

    I spent a while on Adobe's website searching for the appropriate phone… more

    4 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

15. clipping mask Bug/glitch

    Hello.

    I'm using illustrator CC (25.1) and MacOS 11.1.

    When I use clipping mask, sometimes Illustrator shows a duplicate shape of that mask or shows what's inside the clipping mask (that should be hidden). When I scroll through the artboards, the clipping mask start to blink like a glitch effect.

    If you look the at the attached files you can see at the top, a clipping mask with some brown shapes inside. When I scroll down, another rectangle shows up.

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    14 votes

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    12 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Completed (Comments Closed)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    So, this is not completed, and there is a newer report made here — https://illustrator.uservoice.com/forums/601447/suggestions/44436396

    I am closing comments for this old report, but adding all those who voted here after the issue was erroneously marked as 'completed' as voters in the newer one.

    I encourage every user who has this problem to go and vote, since it’s the only way to make this thing fixed. If you know someone who has the same problem — ask them to vote too.

    Remember to provide your OS and GPU details, since the bug is a computer-specific one, because it happens only for some of us.

16. illustrator 2021 won't open large files created in 2020 version

    Opening large files created in the 2020 version gives a message " Illustrator could partially read this file. We recovered as much of the file as possible, but some content might be missing. Open to view the recovered file."

    Any file with multiple layers or artboards only shows one artboard and layers are missing. The weird thing is the preview shows the full file and artboards, they just won't open.

    Is anyone else having this problem? I've found that if you install illustrator 2020 and open it there it usually works (although not always)

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    3 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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17. Artborads erased and layers grouped when opening a file, Illustrator 2020

    Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6

    Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.

    Even when I fix the file, and save it, the next time I open it, the same thing happens.

    2 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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18. File overwrites without warning when exporting to PNG

    When you Export a file as a PNG, check the "Use Artboards" and select a specific artboard, Illustrator overwrites your file without warning. This is not consistent with exporting to SVG.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Export for Screens and Save for Web Anti-Aliases edges of Artwork based on non-round artboard coordinates

    In the latest Illustrator, export for screens anti-aliases what should be sharp outer edges of artwork (even though, for example the artwork is in a 1080px x 1080px precisely placed clipping path which is aligned to the 0,0 coordinates of the artboard. I have confirmed that this occurs because the coordinates of artboards were non-round numbers (ex. 56.02 vs 56).

    I have not previously experienced this, and regardless, this should be fixed... anti-aliasing should be tied to the artboard the artwork is on, not the position of the artboard on the underlying workspace.

    PLEASE FIX THIS ASAP!

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    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Grey Block

    I Keep getting a flashing grey block appear across my artboards. Please help

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator