8094 results found

1. Media size setting of print dialog returns to default settings on changing color via swatches (or apply arrowhead via strokes)

   Any operating system (happens on both Windows and Mac)
   Illustrator Version 22.x or 21.x

   Change "media size" in print setting from "Defined by Driver" to any paper.
   Finish the print dialog ("Done" click).
   Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
   When returning to the print setting again, the media size returns to "Defined by Driver".

   Does not occur before Version 20 (CC 2015.5).

   Possibility to occur when using settings that refer to another Illustrator file.

   Problems reported in the Japan Forum.
   https://forums.adobe.com/thread/2424994

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. Snap to point still works even when it's OFF

   I have 'Snap to point' turned off in AI22.
   But when I draw using Pen tool, it still snaps to point.

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   3 comments  ·  Snapping  ·  Delete…  ·  Admin →
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3. Free transform tool is still broken.

   Free transform tool is still broken in CC 2018.

   Look at the comparison.

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   4 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. illustrator cc 2018 wrong in export psd after rasterized

   colors change in file export with pantone, my steps are as follows:
   1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
   2- rasterize the file with the function "keep spot colors " flagged
   3- export the .psd image with the function in the connection tab
   4- the resulting file has changed colours and wrong result

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Mouse click sticking

   This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.

   Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.

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   16 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

6. Actions based on Scripts not saving after restart?

   From: https://forums.adobe.com/thread/2191151

   I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
   Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.

   I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that even though the scripts are loaded into the proper scripts folder and the Action works for running a batch off that script flawlessly, it disappears every time Illustrator restarts.

   Is this really a permanent bug with Illustrator? Is Adobe really just ignoring this problem?

   For those unaware, here is a screenshot to help demonstrate:
   thumbnail_Screen Shot 2016-08-04 at 12.04.15 PM.png

   I have created my own folder for custom actions. In that folder I have created an action titled "CAD Batching Script [Network]". I then followed standard procedure, recorded the action, told it to "Insert a Menu Item" and then selected the appropriate script from the Scripts menu under File. Hit stop on the recording, done.

   I'm then able to run the action off of the Batch function and everything works flawlessly.

   Then, the next time I re-open Illustrator after closing the program, the recorded parts of the action (highlighted in the red box in the screenshot) have totally disappeared. I tested this both in my custom folder and by placing the action in the Default Actions folder. Nothing seems to keep it from disappearing.

   Is there something I'm missing, or am I just forever out of luck and going to have to recreate the Action every time I open Illustrator and need to work off of that script for batch processing?

   Thanks in advance,
   Brooks

   From: https://forums.adobe.com/thread/2191151

   I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
   Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.

   I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that… more

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   17 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Regards,

   Rohit Jain

   Illustrator Team

7. Cannot undo paragraph or character style changes or deletions

   If I make any changes to paragraph of character styles, I cannot undo them, even if I delete a style. Changes are not registered at all as undo states. The only way to undo is to revert to a previous save.

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi Elmo,

   Thanks for reporting the issue. We are able to reproduce this at our end and will look into this.

   Thanks
   Anish

8. Unidentified dash / gap values get shown as zeroes

   Make a simple test (as demonstrated in the attached GIF).
   Make sure you test this after relaunching Illustrator.
   Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.

   A. Create a new document based on Web document profile
   B. Create a simple rectangle
   C. In the Stroke panel enable Dashed Line option

   The first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.

   D. Now create a document using Print profile
   E. Create a rectangle
   F. Enable Dashed Line once more

   Looks the same, right?

   J. Go to Preferences again and change the General units to Millimeters.

   Look at the dash-gaps values — for some reason all values but one are now zeros!
   While it might SEEM like 'whatever', it’s actually not, and this bug was not present in CS6.

   K. Here’s why it’s a problem. Create a duplicate of this rectangle and tab through all the dash and gap fields in the Stroke panel, confirming these zeroes for real.

   Now you have a rectangle with the same exact values Ai had before, but it looks completely solid!
   And if you select the original one — it suddenly has only the first value dash set, and not all of them.

   So Ai just lies.
   For some reason when units get toggled (and it’s common when you work in both media at the same time), Ai puts 'zeroes' — but it doesn’t mean 'undefined'. This was working fine in older versions (I checked CS6).

   This causes us to believe the dash settings are not what they are.
   And while it seems like rare occurrence — no, it happens regularly, and it sucks.

   Please fix it.

   Make a simple test (as demonstrated in the attached GIF).
   Make sure you test this after relaunching Illustrator.
   Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.

   A. Create a new document based on Web document profile
   B. Create a simple rectangle
   C. In the Stroke panel enable Dashed Line option

   The first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.

   D.… more

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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9. Partial selection of points is lost (the whole object becomes selected) when Undo and/or Redo are used

   Procedure:

   1. Make a complex selection of several points of an object with the Direct Selection Tool (white arrow)
   2. Double-click the Direct Selection Tool in the Toolbar (or press Enter) to bring up the transform dialog
   3. Enter values and confirm transformation with OK
   4. Undo
   5. The selection switches to entire object.
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   10 comments  ·  Selection  ·  Delete…  ·  Admin →
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10. Holding Shift (or Ctrl) to move RGB sliders together in Color panel doesn’t work when color is white

    A Help article on Color panel states we can hold Shift (also works for Ctrl, although unspecified there) to move color channels’ sliders 'in tandem', together, — http://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html#keys_for_the_color_panel

    This indeed works, in both RGB and CMYK modes (not in HSB, since its values won’t benefit from it).

    However, if all three RGB sliders are at 255/100% (white), this mode doesn’t work — please see the GIF attached.

    It probably makes sense for CMYK, where it’s not clear if 0-0-0-0 should become something like 24-24-24-24, but it totally makes sense for RGB, where we expect to get a gray color.

    Thanks to Franck Payen for bringing attention to this old problem. It’s not as irritating as others, but still it should be fixed.

    A Help article on Color panel states we can hold Shift (also works for Ctrl, although unspecified there) to move color channels’ sliders 'in tandem', together, — http://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html#keys_for_the_color_panel

    This indeed works, in both RGB and CMYK modes (not in HSB, since its values won’t benefit from it).

    However, if all three RGB sliders are at 255/100% (white), this mode doesn’t work — please see the GIF attached.

    It probably makes sense for CMYK, where it’s not clear if 0-0-0-0 should become something like 24-24-24-24, but it totally makes sense for RGB, where we expect to get a gray color.

    Thanks… more

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. BMP bitmaps are seen as RGB, lose transparency and cannot be coloured in 28.5

    Place a .BMP 1 bit file in AI 28.5. It is seen as RGB and cannot be coloured.
    PSD and TIF bitmaps work fine.
    See the recent answers in these posts: https://community.adobe.com/t5/illustrator-discussions/assign-spot-color-to-bitmap-no-longer-works/td-p/13138271
    https://community.adobe.com/t5/illustrator-discussions/bitmap-issues-with-illustrator-28-5/m-p/14619511#M407603

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    5 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The bug seems to be fixed in Beta 28.7.0.65

    Please try to update and verify if it now works as intended for you.

12. Align / Distribute ignores Constrain Angle

    The Align and Distribute options do not take into account the Constrain Angle setting when the Constrain Angle is not equal to zero. In simpler terms, the Constrain Angle for Align and Distribute is always set to zero.

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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13. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.

    Steps to reproduce

    1. open the attached file empty_artboard.ai in Illustrator
    2. execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)

    Expected result

    Errors will be caught and an alert "Caught error" will appear, then safely exit.

    Actual result

    The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
    1. Empty artboard(s) were not exported.
    2. The operation cannot be completed because of an unknown error. [!SEL]

    The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.

    Workaround

    • Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
    • Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.

    Environment

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1) to 2024(28.1.0)

    Not sure when this error started, but it reproduces in Illustrator CS6 too.

    Attached files

    Script to execute

    ---

    ja_JP

    空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない

    ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。

    
    

    問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。

    また、もしapp.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。

    エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。

    再現手順

    1. 添付ファイルempty_artboard.aiをIllustratorで開きます
    2. 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）

    期待する結果

    エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。

    実際の結果

    エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
    1. Empty artboard(s) were not exported.
    2. The operation cannot complete because of an unknown error. [!SEL]

    2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。

    回避策

    • selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
    • アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します

    環境

    • macOS 12.7.3, 14.3.0(Apple Silicon)
    • Illustrator 2019(23.1.1)〜2024(28.1.0)

    このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。

    添付したファイル

    • error1.png
    • error2.png
    • empty_artboard.ai
    • psd_export.txt

    実行するスクリプト

    (function() {
      var doc = app.documents[0] ;
      var psdOptions = new ExportOptionsPhotoshop() ;
    
      try {
        doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ;
      } catch(e) {
        alert('Caught error') ;
      }
    })() ;
    

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    
    

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty… more

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    Resolved (Comments Open)  ·  6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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14. Mixed stroke colors become white when changing fills using CMYK spectrum in an RGB document

    There is a way to make objects loose their stroke colors in specific conditions.
    1. Create an RGB document
    2. Create two shapes
    3. Make them have same fill color, but different stroke colors
    4. Select both
    5. In Control panel Shift+click the arrow button next to the fill chip, to call the alternate UI with sliders and spectrum instead of Swatches view
    6. In this dropdown panel’s menu pick CMYK

    Strokes become white.

    This does not happen if the color mode in this panel is left RGB or HSB.
    Also, strokes become white if you pick a color in an RGB/HSB spectrum first and switch to CMYK in this menu after, or just click the spectrum with CMYK already chosen.

    Also it does not happen if strokes have the same color, only when they differ and mixed stroke chip is displayed ([?]).

    Please take a look at the GIF attached and try it yourself, using the attached test file.

    There is a way to make objects loose their stroke colors in specific conditions.
    1. Create an RGB document
    2. Create two shapes
    3. Make them have same fill color, but different stroke colors
    4. Select both
    5. In Control panel Shift+click the arrow button next to the fill chip, to call the alternate UI with sliders and spectrum instead of Swatches view
    6. In this dropdown panel’s menu pick CMYK

    Strokes become white.

    This does not happen if the color mode in this panel is left RGB or HSB.
    Also, strokes become white if you pick a color in… more

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Alt + Shift hotkeys for menu commands in the latest version are broken

    Any keyboard shortcut that uses both Alt and Shift sends Alt only when pressed.

    So if you have a 'Alt + Shift + T' hotkey assigned to something, pressing it will open Type menu instead ('Alt + T').

    ---

    Also, a hotkey that uses F-key with a modifier launches an action that is assigned to F-key without modifiers, but not the command.

    I have an action that uses F3 for launch.
    Then I make a new keyboard shortcut for a menu command, assigned to Alt+F3.

    I expect to run the command when I hit Alt+F3.
    Instead, Ai does not launch the command, but runs the F3-assigned action!

    Same happens if I have an action on Shift+F3 and try to run a command assigned to Alt+Shift+F3 — Ai tries to run the action and ignores the command.

    This issue is related to this request:
    Make Keyboard Shortcuts and Action panel both see shared conflicts
    http://illustrator.uservoice.com/forums/333657/suggestions/42726344

    However this time it’s a straight bug :(

    Any keyboard shortcut that uses both Alt and Shift sends Alt only when pressed.

    So if you have a 'Alt + Shift + T' hotkey assigned to something, pressing it will open Type menu instead ('Alt + T').

    ---

    Also, a hotkey that uses F-key with a modifier launches an action that is assigned to F-key without modifiers, but not the command.

    I have an action that uses F3 for launch.
    Then I make a new keyboard shortcut for a menu command, assigned to Alt+F3.

    I expect to run the command when I hit Alt+F3.
    Instead, Ai does not launch the… more

    12 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. イラレ配置画像がメタ情報により回転してしまう。

    イラレCC2021のデータを、イラレCC2023で開く際、画像データにあるメタ情報の方向が反映されてしまい、イラレ上で回転表示となる。
    回転情報を無効にしてデータを開くように、プログラムの変更をお願いできますでしょうか。

    12 votes

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    4 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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17. Illustrator often fails to build a smooth blend for paths with mismatched number of anchors

    Take a look at the file attached and watch the images attached.
    Two curves are blended: one has 4 anchors, another one has 5 anchors.
    The blend Ai build has weird irregular slits in the middle.

    If you expand the blend and select problematic anchors, you’ll see that positions are correct, but some handles get interpolated wrongly.

    This happens often in many other scenarios.
    The current workaround is to add more points to blend, trying to guess and control which point get paired with another.
    Another workaround is to cut curves in pieces and blend in chunks.

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    0 comments  ·  Blends  ·  Delete…  ·  Admin →
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18. Add scrollbar to the Image Trace panel

    The 3d panel has a scrollbar, but the image trace hasn't.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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19. An object with a freeform gradient fill makes the coloring control in the tool panel switched to None

    In the tool panel we have three indicator buttons, which show the current type of fill/stroke for the selection — Fill, Gradient, None.
    Illustrator switches it to None, when an object with a freeform gradient fill is selected.

    I can understand why it probably happens. Since freeform gradients are not technically gradients, and using this mode converts an object into a dynamic container for generating a triangular mesh, it makes sense for Illustrator to not display the proper indicator here — the container has no fill... but it makes no sense for a user. It is you who decided it’s going to be a gradient, it is given to use as a button in the Gradient panel, it should display the proper button in the coloring controls then also. Please make this consistent and respect your own rules.

    In the tool panel we have three indicator buttons, which show the current type of fill/stroke for the selection — Fill, Gradient, None.
    Illustrator switches it to None, when an object with a freeform gradient fill is selected.

    I can understand why it probably happens. Since freeform gradients are not technically gradients, and using this mode converts an object into a dynamic container for generating a triangular mesh, it makes sense for Illustrator to not display the proper indicator here — the container has no fill... but it makes no sense for a user. It is you who decided it’s… more

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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20. Pressing Ctrl/Cmd+Enter in Color field no longer adjusts other color values proportionately with live color preview since 27.1.1

    Prior to 27.1.1, when live color changes were made, we were able to use Ctrl/Cmd+Enter after changing a value to proportionally move all other sliders, which is an equivalent of dragging a slider with Ctrl/Cmd key held.
    The face the preview is now live should not kill this old feature., since Ai surely can remember previous values.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed the issue and a build with the fix is available in Beta.