1353 results found

1. Dragging Live Corners Rotates Object Instead of Rounding the Corner

   OS: Windows 10 Pro 1909
   Version: Illustrator 24.3

   Expected result:
   Hovering over a live corner and dragging it should let me round the corner.

   Actual result:
   Dragging a live corner more often than not rotates the object instead. Only by making sure my cursor is hovering as far away as it can be from the corner, but still showing the curve icon and dragging can I consistently get the right behaviour. Otherwise it rotates the object instead.

   This has been something I've experienced since at least March, and there's an Adobe Support Community post about this same issue from April 2018 so this shouldn't be a new problem.

   I want to add that this issue only appears with the Selection Tool and not the Direct Selection Tool. However, switching tools all the time when clearly this feature was supposed to work for both isn't ideal.

   OS: Windows 10 Pro 1909
   Version: Illustrator 24.3

   Expected result:
   Hovering over a live corner and dragging it should let me round the corner.

   Actual result:
   Dragging a live corner more often than not rotates the object instead. Only by making sure my cursor is hovering as far away as it can be from the corner, but still showing the curve icon and dragging can I consistently get the right behaviour. Otherwise it rotates the object instead.

   This has been something I've experienced since at least March, and there's an Adobe Support Community post about this same issue from April… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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2. Discover panel’s videos don’t have Full Screen button

   OK, I am a new user and want to use Discover to make some learning.
   Illustrator shows me the video of steps I need to perform.
   How on Earth am I going to view these that small, if I am not familiar with the UI? What good do they make being shrunk like this?

   Also, when you try to see maybe the cog button has something useful, the video covers the menu. Just great.

   And even if you find the 'Read article in a browser' link, it’s somewhere deep below, and you have to scroll all the way down.
   Good job helping new users.

   OK, I am a new user and want to use Discover to make some learning.
   Illustrator shows me the video of steps I need to perform.
   How on Earth am I going to view these that small, if I am not familiar with the UI? What good do they make being shrunk like this?

   Also, when you try to see maybe the cog button has something useful, the video covers the menu. Just great.

   And even if you find the 'Read article in a browser' link, it’s somewhere deep below, and you have to scroll all the way down.
   Good… more

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   13 votes

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   0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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3. 23.0.1 Windows 10: Screen goes black frequently

   23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document

   6 votes

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Rotate tool

   in Illustrator 24.2 the rotate tool often seems to default back to random numbers now instead of to the last used or something that might make sense (eg 90). eg 93.24

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   3 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. Perceptual Gradients are uniformly converted to 72ppi images in PDF

   The new perceptual gradients feature in 2026 (30) is being uniformly converted to low-resolution 72ppi images when exported to PDF.
   The attached file is a PDF exported from 2026 (30.0.0).

   ---

   知覚的グラデーションがPDFで一律に72ppiの画像にされる

   2026 (30) の新機能である知覚的グラデーションは、PDFに書き出すと一律に72ppiの低解像度画像になってしまいます。
   添付ファイルは、2026 (30.0.0) で書き出したPDFです。

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   28 votes

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   3 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Perceptual Gradient now honors the Document Raster Effect settings in latest Beta build 30.1.89

6. Bounding Box resetting automatically if a compound path is included in a selection — ruins workflow

   Normally in Illustrator, the bounding box is locked to the orientation of an object until you manually reset the bounding box. I am experiencing a bug in Adobe CC 23.0.3 where the bounding box of an object, or group of objects in this case, resets immediately after a rotation. This prevents me from executing the standard task of rotating an object, then scaling it horizontally using the bounding box to create the correct perspective (see video).

   The reason I'm confident in reporting this as a bug is because I have never experienced this before and have been using Illustrator since CS3. Additionally, if this was the expected behavior, there would be no need for the "reset bounding box" menu function.

   I've done my due diligence by looking through the forums, and this was last reported six years ago, so seems like a fresh bug. In that old post, one user suggested re-setting the bounding box of the grouped object prior to rotation, but that also did not solve my problem.

   I'm running Illustrator on an 2017 iMac running Mojave 10.14.4

   Normally in Illustrator, the bounding box is locked to the orientation of an object until you manually reset the bounding box. I am experiencing a bug in Adobe CC 23.0.3 where the bounding box of an object, or group of objects in this case, resets immediately after a rotation. This prevents me from executing the standard task of rotating an object, then scaling it horizontally using the bounding box to create the correct perspective (see video).

   The reason I'm confident in reporting this as a bug is because I have never experienced this before and have been using Illustrator since… more

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   17 votes

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   40 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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7. Wake from Sleep resizes Ai windows and moves panels

   M1 MacBook Pro, Mac OS 11.5.2. - AI 25.4.1.
   Every time I wake my MBP from sleep, AI window is resized to half screen (horizontal) and all Palettes are whacked! all bunched in corner of screen, have to reset window size and reset palettes, every single time. Only AI does this, no other App.

   27 votes

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   26 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you have this issue again — please drop a comment (all but Phillip Byrne, who already made one). Does it still happens to you? Does waking your Mac from sleep makes your windows and panels move and resize?

8. Custom scripts added to the Scripts menu are not shown in alphabetical order

   Custom scripts added to the Scripts menu are not shown in alphabetical order.

   -Illustrator CC 2017.1.0 (21.1.0) version
   -See screen capture

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   30 votes

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. File cannot be saved as png

   Windows 10 Pro version 1909. Illustrator v 25.2.1.

   I am trying to export a file as a .png. It is very large (15000 px x 9000 px at 300 dpi), and it comes up with this error every time: The operation cannot complete because of an unknown error. [!now].

   I have also tried exporting the image as a much smaller file with the same error. The file I'm trying to export is a floral pattern I've created using the pattern tool.

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   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Raster images should always honor the layer order and transparency values when scaling/moving/rotating

    When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

    With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images with transparency are temporarily opaque when moving/scaling/rotating. so any foreground lines i may want to use for a scale reference are invisible when using the move/rotate/scale operations.

    When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

    With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images… more

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    4 votes

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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11. illustrator very slow to export to PDF (all versions including latest)

    I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

    The old computer is a 2017 MacBook Pro:
    Mojave 10.14.6
    i7 2.8ghz 4 core
    16gb 2133mhz LPDDR3 Ram
    Radeon Pro 560 4GB GDDR5 GPU
    512GB SSD

    New computer is a Windows 10 Pro (fully updated)
    Ryzen 9 3950x 16 core 3.5Ghz
    64gb 3200Mhz DDR4 Ram
    Nvidia 2080 Super 8gb GDDR6 GPU
    2tb M.2 gen4 drive

    The same file will pdf on the Mac in 1min 12 second. and 1 min 42 seconds on the PC. while writing the pdf on the PC, illustrator becomes 'not responding' and only un freezes once the pdf is written, in that time none of the resources are being used more than 10% so there is plenty of capacity for illustrator to be faster.

    The system is fully up to date and has been tested to ensure all hardware is functioning as it should, in benchmark tests the PC is 2-4 times quicker than the mac.

    I've spoken with Adobe help who have taken remote control of the PC on 3 occasions, they have tried everything but not made any difference. the last representative could only suggest that there was an efficiency problem with some of my hardware not working correctly with Illustrator, but could not say what. It has been tested on all versions of illustrator back to 2019.

    My GPU is on the list of recognised and supported devices, all drivers have been optimised for workstation/adobe use. but if there are issues that relate to hardware Adobe need to publish it so people can ensure their hardware will actually work. because currently i have a £3000 paperweight. This is a workstation computer which i earn a living from.

    All other non Adobe programs and games function as they should with no lag or delay, the issue is most defiantly software related and none of your representatives have been able to help. sort it out!

    I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

    The old computer is a 2017 MacBook Pro:
    Mojave 10.14.6
    i7 2.8ghz 4 core
    16gb 2133mhz LPDDR3 Ram
    Radeon Pro 560 4GB GDDR5 GPU
    512GB SSD

    New computer is a Windows 10 Pro (fully updated)
    Ryzen 9 3950x 16 core 3.5Ghz
    64gb 3200Mhz DDR4 Ram
    Nvidia 2080 Super 8gb GDDR6 GPU
    2tb M.2 gen4 drive

    The same file will pdf on the Mac… more

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    1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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12. Rotate tool

    In illustrator 25 rotation tool doesn't work well. It doesn't remember previous value, and set a random value every time
    Like this
    R-Return or double click on tool

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    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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13. Bug with text with DXF exported from Illustrator

    With the new update 25.2.3 I have problems exporting DXF files from Illustrator.

    Each time I do it the texts change of size to a very, very small one.

    I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.

    What can I do?

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Some Colors are Yellow and Transparent When Exported

    Some of my colors (mostly the bluish white and other lighter colors) become yellowish and transparent when exported as an image (I exported it as .tif) or through the Library tab as assets.

    Even through Illustrator/InDesign, the print preview shows the wrong color and it prints the wrong color. On InDesign, it looks okay until you put it on Overprint Preview.

    The only work around we figured right now is exporting it as a PDF and printing through Adobe Acrobat.

    Attached are the exported image and a screenshot of the actual colors.

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    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. [Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen

    Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.

    Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.

    9 votes

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As stated in an update at forums, there is a solution.

    A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

    If it persists, follow these steps:

    1. Close all Adobe apps, including the Creative Cloud desktop app.

    2. Navigate to the following folder location:

    Mac: ~/Library/Caches/Adobe/CCX Welcome folder

    Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

    3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.

    4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

    Leave a comment if this resolves the issue or not.

16. Moving objects - error message "can't move the object"

    I'm working with vectors and type. Since the update to CC2018, at random moments and in multiple files, I'll select a vector object and select some text, then try to move them, and I'll receive the error message "Can't move the objects. The requested transformation would make some objects too large". The problem is going to force me to revert back to the 2017 version of Illustrator - please make sure this is fixed ASAP. See attached screen grab.

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    44 votes

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    86 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better

17. Locked background objects unlocking/moving when using lasso selection tool

    When I select using the LASSO tool, on screen shows the correct points have been selected, but when I then try to move just these selected points, Illustrator also moves the LOCKED background objects underneath. This error does not happen when I select using other tools. This is clearly a bug!

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    33 votes

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    26 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. SVG Filter exported wrong

    I have an svg filter applied to a simple path, which is applied correctly in illustrator, but when I export as an svg one feBlend item is missing.

    My filter
    <filter id="wood">
    <feTurbulence baseFrequency=".4 0.002" numOctaves="2" result="stripes" stitchTiles="noStitch" type="fractalNoise">
    </feTurbulence>
    <feColorMatrix in="stripes" result="woodStripes" type="matrix" values=" 0 0 0 0.52 0.04 0 0 0 0.29 0.03 0 0 0 0.15 0.01 0 0 0 0 1">
    </feColorMatrix>
    <feTurbulence baseFrequency="0.5 0.5" numOctaves="2" result="smallNoise" stitchTiles="noStitch" type="fractalNoise">
    </feTurbulence>
    <feColorMatrix in="smallNoise" result="desaturatedNoise" type="saturate" values="0.2"></feColorMatrix>
    <feBlend in="woodStripes" in2="desaturatedNoise" mode="multiply" result="woodTexture"></feBlend>
    <feComposite in="woodTexture" in2="SourceGraphic" operator="in"></feComposite>
    </filter>

    Is exported as

    <filter id="wood" name="wood">
    <feTurbulence result="stripes" baseFrequency="0.4 0" numOctaves="2" type="fractalNoise"/>
    <feColorMatrix result="woodStripes" values="0 0 0 0.52 0.04 0 0 0 0.29 0.03 0 0 0 0.15 0.01 0 0 0 0 1" in="stripes"/>
    <feTurbulence result="smallNoise" baseFrequency="0.5 0.5" numOctaves="2" type="fractalNoise"/>
    <feColorMatrix result="desaturatedNoise" type="saturate" values="0.2" in="smallNoise"/>
    <feComposite operator="in" in="woodTexture" in2="SourceGraphic"/>
    </filter>

    Which is missing the line:

    <feBlend in="woodStripes" in2="desaturatedNoise" mode="multiply" result="woodTexture"></feBlend>

    When I manually add the line, the svg is correct.

    I have an svg filter applied to a simple path, which is applied correctly in illustrator, but when I export as an svg one feBlend item is missing.

    My filter
    <filter id="wood">
    <feTurbulence baseFrequency=".4 0.002" numOctaves="2" result="stripes" stitchTiles="noStitch" type="fractalNoise">
    </feTurbulence>
    <feColorMatrix in="stripes" result="woodStripes" type="matrix" values=" 0 0 0 0.52 0.04 0 0 0 0.29 0.03 0 0 0 0.15 0.01 0 0 0 0 1">
    </feColorMatrix>
    <feTurbulence baseFrequency="0.5 0.5" numOctaves="2" result="smallNoise" stitchTiles="noStitch" type="fractalNoise">
    </feTurbulence>
    <feColorMatrix in="smallNoise" result="desaturatedNoise" type="saturate" values="0.2"></feColorMatrix>
    <feBlend in="woodStripes" in2="desaturatedNoise" mode="multiply" result="woodTexture"></feBlend>
    <feComposite in="woodTexture" in2="SourceGraphic" operator="in"></feComposite>
    </filter>

    Is exported as

    <filter id="wood" name="wood">
    <feTurbulence result="stripes" baseFrequency="0.4 0"… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. System compatibility report

    Windows 10
    Adobe Illustrator 25.2

    While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

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    22 votes

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    35 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Font drop down menu disappears

    Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.

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    33 votes

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    37 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.