82 results found

1. When I import a Color Library it changes to a swatch spot color and is a magenta spot color while folder is empty

   When I add a color library, downloaded from Adobe to my library and I tried to import into swatches it changes to a magenta color. The folder also comes up, but has no colors added to it. It's been doing this for multiple versions for a while now.

   I am using a PC and these are the specs:
   Device name Laptop-RoseGold
   Processor AMD Athlon Gold 3150U with Radeon Graphics 2.40 GHz
   Installed RAM 8.00 GB (5.92 GB usable)
   Device ID 8F7AE8FF-2B2A-40A1-A522-C798F101587D
   Product ID 00325-82105-30687-AAOEM
   System type 64-bit operating system, x64-based processor
   Pen and touch Pen and touch support with 10 touch points

   When I add a color library, downloaded from Adobe to my library and I tried to import into swatches it changes to a magenta color. The folder also comes up, but has no colors added to it. It's been doing this for multiple versions for a while now.

   I am using a PC and these are the specs:
   Device name Laptop-RoseGold
   Processor AMD Athlon Gold 3150U with Radeon Graphics 2.40 GHz
   Installed RAM 8.00 GB (5.92 GB usable)
   Device ID 8F7AE8FF-2B2A-40A1-A522-C798F101587D
   Product ID 00325-82105-30687-AAOEM
   System type 64-bit operating system, x64-based processor
   Pen and touch Pen and touch support with 10… more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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2. [ExtendScript] Line feed \u000A character assigned to text contents is converted to carriage return

   MacOS 13.3.1, Adobe Illustrator 27.4.1
   Also reported on Windows same version of Illustrator.

   Steps to reproduce.
   To see problem, run this script
   ```
   (function () {

   var doc = app.documents.add();
   
   var tf1 = doc.textFrames.add();
   tf1.position = [100, 100];
   tf1.contents = 'Break\u000Ame.';
   alert('Linefeed (10)\n charCode = ' + tf1.contents.charCodeAt(5));
   
   var tf2 = doc.textFrames.add();
   tf2.position = [200, 100];
   tf2.contents = 'Break\u0003me.';
   alert('End-of-text (3)\n charCode = ' + tf2.contents.charCodeAt(5));
   

   })();
   ```
   I would expect the text on the left to have a line feed (u+000A) character, but it is converted to a carriage return (u+000D).
   The text on the right is a workaround, using an unexpected character (u+0003).

   There is a discussion here.

   This silent conversion is unexpected, and never wanted by the user (the scripter).

   MacOS 13.3.1, Adobe Illustrator 27.4.1
   Also reported on Windows same version of Illustrator.

   Steps to reproduce.
   To see problem, run this script
   ```
   (function () {

   var doc = app.documents.add();
   
   var tf1 = doc.textFrames.add();
   tf1.position = [100, 100];
   tf1.contents = 'Break\u000Ame.';
   alert('Linefeed (10)\n charCode = ' + tf1.contents.charCodeAt(5));
   
   var tf2 = doc.textFrames.add();
   tf2.position = [200, 100];
   tf2.contents = 'Break\u0003me.';
   alert('End-of-text (3)\n charCode = ' + tf2.contents.charCodeAt(5));
   

   })();
   ```
   I would expect the text on the left to have a line feed (u+000A) character, but it is converted to a carriage return (u+000D).
   The text on the right is a workaround,… more

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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3. Cannot save Illustrator file to Dropbox but can save to Desktop on Mac OS Monterey

   I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing Dropbox permissions, reinstalling Dropbox, and updating Illustrator. This would seem to be an issue of Illustrator (and not Photoshop) saving to a Dropbox folder on a Mac.

   I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. SVG Filter exported wrong

   I have an svg filter applied to a simple path, which is applied correctly in illustrator, but when I export as an svg one feBlend item is missing.

   My filter
   <filter id="wood">
   <feTurbulence baseFrequency=".4 0.002" numOctaves="2" result="stripes" stitchTiles="noStitch" type="fractalNoise">
   </feTurbulence>
   <feColorMatrix in="stripes" result="woodStripes" type="matrix" values=" 0 0 0 0.52 0.04 0 0 0 0.29 0.03 0 0 0 0.15 0.01 0 0 0 0 1">
   </feColorMatrix>
   <feTurbulence baseFrequency="0.5 0.5" numOctaves="2" result="smallNoise" stitchTiles="noStitch" type="fractalNoise">
   </feTurbulence>
   <feColorMatrix in="smallNoise" result="desaturatedNoise" type="saturate" values="0.2"></feColorMatrix>
   <feBlend in="woodStripes" in2="desaturatedNoise" mode="multiply" result="woodTexture"></feBlend>
   <feComposite in="woodTexture" in2="SourceGraphic" operator="in"></feComposite>
   </filter>

   Is exported as

   <filter id="wood" name="wood">
   <feTurbulence result="stripes" baseFrequency="0.4 0" numOctaves="2" type="fractalNoise"/>
   <feColorMatrix result="woodStripes" values="0 0 0 0.52 0.04 0 0 0 0.29 0.03 0 0 0 0.15 0.01 0 0 0 0 1" in="stripes"/>
   <feTurbulence result="smallNoise" baseFrequency="0.5 0.5" numOctaves="2" type="fractalNoise"/>
   <feColorMatrix result="desaturatedNoise" type="saturate" values="0.2" in="smallNoise"/>
   <feComposite operator="in" in="woodTexture" in2="SourceGraphic"/>
   </filter>

   Which is missing the line:

   <feBlend in="woodStripes" in2="desaturatedNoise" mode="multiply" result="woodTexture"></feBlend>

   When I manually add the line, the svg is correct.

   I have an svg filter applied to a simple path, which is applied correctly in illustrator, but when I export as an svg one feBlend item is missing.

   My filter
   <filter id="wood">
   <feTurbulence baseFrequency=".4 0.002" numOctaves="2" result="stripes" stitchTiles="noStitch" type="fractalNoise">
   </feTurbulence>
   <feColorMatrix in="stripes" result="woodStripes" type="matrix" values=" 0 0 0 0.52 0.04 0 0 0 0.29 0.03 0 0 0 0.15 0.01 0 0 0 0 1">
   </feColorMatrix>
   <feTurbulence baseFrequency="0.5 0.5" numOctaves="2" result="smallNoise" stitchTiles="noStitch" type="fractalNoise">
   </feTurbulence>
   <feColorMatrix in="smallNoise" result="desaturatedNoise" type="saturate" values="0.2"></feColorMatrix>
   <feBlend in="woodStripes" in2="desaturatedNoise" mode="multiply" result="woodTexture"></feBlend>
   <feComposite in="woodTexture" in2="SourceGraphic" operator="in"></feComposite>
   </filter>

   Is exported as

   <filter id="wood" name="wood">
   <feTurbulence result="stripes" baseFrequency="0.4 0" numOctaves="2"… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Pattern image is not copied to clipboard

   When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

   MacOS Monterey 12.5 Apple M1 Pro
   Adobe Illustrator 26.5

   Steps to reproduce:
   1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
   2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
   3. Select the dress and hit Ctrl/Cmd + C.
   4. Paste it in any code editor (vscode).

   Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">
   <defs>
   <style>
   ...
   </style>
   <pattern id="Flower_Pattern" data-name="Flower Pattern" x="0" y="0" width="208.98" height="278.99" patternTransform="translate(-426.6 -223.5)" patternUnits="userSpaceOnUse" viewBox="0 0 208.98 278.99">
   <rect class="cls-1" width="208.98" height="278.99"/>
   </pattern>
   </defs>
   ...
   </svg>

   Note that <pattern> doesn't include an <image> and if this was rendered in the browser the dress would have been empty.

   Next - export the dress asset:
   1. Select the dress.
   2. Export selection as SVG.

   Actual result:
   https://drive.google.com/file/d/1g4bhJTUW3vT_uWI27XsGxlxefEvYKuPn/view?usp=sharing
   The file that was exported includes <image> in <pattern>

   Expected result: Clipboard data is the same as exported data and includes the image pattern.

   When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

   MacOS Monterey 12.5 Apple M1 Pro
   Adobe Illustrator 26.5

   Steps to reproduce:
   1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
   2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
   3. Select the dress and hit Ctrl/Cmd + C.
   4. Paste it in any code editor (vscode).

   Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">
   <defs>
   <style>… more

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. Eyedropper creates buggy hidden/invisible/non-existent appearances on text objects

   This bug only seems to work on Windows.
   Illustrator version: 25.2.1

   As discussed here: https://community.adobe.com/t5/illustrator/buggy-hidden-invisible-non-existent-appearances/m-p/11964528/thread-id/271978#M272107

   Creating a default text object, selecting it, then clicking on it with the eyedropper tool creates an invisible/pseudo-existing appearance on the text. This is evident in that going to the top menu shows that Object > Expand... is greyed out while Object > Expand Appearance is not. You can also see in the Layers panel that the text object has its selection circle filled with grey, indicating that it has an appearance. Yet checking the Appearance panel shows that there is no appearance at all (except whatever is the default).

   This apparent bug may or may not be limited to text objects. Although creating a path object and clicking on a default text object with the eyedropper tool shows that the bug occurs since a pseudo-existing appearance will appear on the path object. So something seems to be going on with text objects specifically at least.

   This bug only seems to work on Windows.
   Illustrator version: 25.2.1

   As discussed here: https://community.adobe.com/t5/illustrator/buggy-hidden-invisible-non-existent-appearances/m-p/11964528/thread-id/271978#M272107

   Creating a default text object, selecting it, then clicking on it with the eyedropper tool creates an invisible/pseudo-existing appearance on the text. This is evident in that going to the top menu shows that Object > Expand... is greyed out while Object > Expand Appearance is not. You can also see in the Layers panel that the text object has its selection circle filled with grey, indicating that it has an appearance. Yet checking the Appearance panel shows that there is no appearance at all… more

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7. "Export for Screen" default folder is one specific folder and wont change

   When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
   This happens for all files, also if i create a new file. A screenshot of this phenomenon is attached

   For reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6

   small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe ID – but maybe this happens for you, the reader, too.

   When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
   This happens for all files, also if i create a new file. A screenshot of this phenomenon is attached

   For reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6

   small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. object remaining after command z causing memory error message

   I attempted to duplicate an artboard full of clipping masks and objects but afterwards, clicked command z. All quickly as unintended results. It left behind one box with transparency effect. every attempt to move this left behind object, caused the error "Can't move the objects. There isn't enough memory ID: -108"
   Removing the objects seems to removed the problem.

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9. SVG Export code issues with fill gradient color

   • Windows 10 Enterprise
   • Illustrator 25.4 and later, 26, 27 (all)

   When I export SVG (Save as -> Save as SVG), the path with a a fill gradient color generated a dirty long CSS code:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Livello_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 50 50" style="enable-background:new 0 0 50 50;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:url(#Element200000012443458042858059010000003463708424840614056);}
   .st1{fill:url(#Element100000127017412019725090950000006481867756431396536);}
   </style>
   <linearGradient id="Element2_00000010313092043105879430000008226129921869105801_" gradientUnits="userSpaceOnUse" x1="0" y1="20.15" x2="50" y2="20.15">
   <stop offset="0" style="stop-color:#FFFFFF"/>
   <stop offset="0.3198" style="stop-color:#B738B6"/>
   <stop offset="1" style="stop-color:#000000"/>
   </linearGradient>
   <path id="Element2" style="fill:url(#Element2_00000010313092043105879430000008226129921869105801_);" d="M27.1,22.7
   c1.2,1.2,1.3,3.1,0.3,4.3c-1.2,1.2-3.1,1.3-4.3,0.3c-1.2-1.2-1.3-3.1-0.3-4.3c0.6-0.7,1.5-1,2.3-1C25.7,22,26.4,22.2,27.1,22.7z
   M50,25c0,1.6-0.1,3.1-0.4,4.6c-0.1,0-0.2-0.1-0.3-0.1h-8.6c-0.6,0-1.1,0.4-1.3,0.9c-2.3,5.9-8.1,9.9-14.4,9.9s-11.9-3.8-14.3-9.6
   c-0.2-0.5-0.7-0.8-1.3-0.8H0.8c-0.1,0-0.2,0.1-0.3,0.1C0.2,28.4,0,26.7,0,25C0,11.2,11.1,0,25,0C38.8,0,50,11.2,50,25z M25.1,9.5
   c2.4,0,4.8,0.6,7,1.7c0.4,0.2,0.9,0,1.2-0.4c0.2-0.4,0-0.9-0.4-1.2c-2.5-1.3-5.1-1.9-7.9-1.9c-9.5,0-17.2,7.8-17.2,17.2
   c0,0.5,0.4,0.9,0.9,0.9s0.9-0.4,0.9-0.9C9.6,16.4,16.5,9.5,25.1,9.5z M29,22.8L38.2,12c0.5-0.6,0.5-1.4-0.1-1.9
   c-0.6-0.5-1.4-0.4-1.9,0.2l-9.1,10.6C25.3,20,23,20.4,21.6,22c-1.7,2-1.4,4.9,0.5,6.5c0.9,0.7,1.9,1.1,3,1.1c1.2,0,2.5-0.6,3.4-1.6
   C29.7,26.5,29.9,24.4,29,22.8z M42.3,25c0-3.7-1.1-7.2-3.2-10.1c-0.3-0.4-0.9-0.5-1.3-0.2c-0.4,0.3-0.5,0.9-0.2,1.3
   c1.9,2.6,2.9,5.8,2.9,9c0,0.5,0.4,0.9,0.9,0.9S42.3,25.5,42.3,25z"/>
   <linearGradient id="Element1_00000036958541660793620670000017130290864928659633_" gradientUnits="userSpaceOnUse" x1="1.25" y1="41.15" x2="48.95" y2="41.15">
   <stop offset="0" style="stop-color:#FFFFFF"/>
   <stop offset="0.3198" style="stop-color:#B738B6"/>
   <stop offset="1" style="stop-color:#000000"/>
   </linearGradient>
   <path id="Element1" style="fill:url(#Element1_00000036958541660793620670000017130290864928659633_);" d="M25.1,43.2
   c-7.1,0-13.5-4.1-16.4-10.5H1.2C4.5,42.8,14,50,25,50c11.3,0,20.8-7.4,23.9-17.7l-7.2,0.1C38.8,38.9,32.2,43.2,25.1,43.2z"/>
   </svg>

   The problem exists from 25.4.1 version

   • Windows 10 Enterprise
   • Illustrator 25.4 and later, 26, 27 (all)

   When I export SVG (Save as -> Save as SVG), the path with a a fill gradient color generated a dirty long CSS code:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Livello_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 50 50" style="enable-background:new 0 0 50 50;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:url(#Element200000012443458042858059010000003463708424840614056);}
   .st1{fill:url(#Element100000127017412019725090950000006481867756431396536);}
   </style>
   <linearGradient id="Element2_00000010313092043105879430000008226129921869105801_" gradientUnits="userSpaceOnUse" x1="0" y1="20.15" x2="50" y2="20.15">
   <stop… more

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   0 comments  ·  Gradients  ·  Edit…  ·  Delete…  ·  Admin →
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10. Undo after deleting a line created with the Pen tool freezes Illustrator

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen without a hitch, every time I've tried to recreate it with an otherwise blank canvas it gives a "can't finish previewing ID:-50" error.)
    If you hit undo again, Illustrator becomes unresponsive.
    I guess it's trying to undelete the line which is already there.
    It's easy to avoid now that I know what I did, but still.

    Expected result: undo to get rid of the line that reappeared (or, didn't expect the line to reappear in the first place).
    Actual result: Undo makes Illustrator become unresponsive.

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen… more

    3 votes

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11. Palettes/Panels are broken all over!

    This is not just in AI. It's in PS, and ID as well. Can't make selections in pull down menus. It keeps reverting back to the default. Can't enter values in fields and use tab to move to the next field. Awfully annoying! What I want to know is what was the QC department doing before releasing this terrible package?

    1 vote

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12. Non HTTPS default link in SVG export

    When Exporting SVG's from illustrator the SVG code output still links to the old http:// version of the w3.org website

    Ideally the output would be as follows <?xml version="1.0" encoding="UTF-8"?><svg id="Layer_1" xmlns="https://www.w3.org/2000/svg"

    As it currently exports http://www.w3.org/2000/svg
    Google picks up non https links in your website code

    1 vote

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13. Illustrator 'unexpected' quitting

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000000000008
    Exception Note: EXCCORPSENOTIFY

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS… more

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    2 votes

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

14. AI from PDF keeps old thumbnail/preview

    I often get someone's source documentation in PDF.

    Yes, we should get source. No, it seems we can't get the soruce.

    So - I open the PDF in Illustrator and save the useful chunks - graphics mostly - as separate files in .ai format, pdf-compatable.

    For whatever reason, those docs usually will not preview correctly in Win Explorer or when browsing from ID to place as a graphic.

    It seems there's some preview/thumbnail info from the original PDF that lingers in the AI file - even though it was a multi-page file, and I'm only using a piece of it from a page in the middle.

    It seems that, because I opened the PDF and then saved it as AI, Illustrator doesn't clear out the old thumbnail info.

    I often get someone's source documentation in PDF.

    Yes, we should get source. No, it seems we can't get the soruce.

    So - I open the PDF in Illustrator and save the useful chunks - graphics mostly - as separate files in .ai format, pdf-compatable.

    For whatever reason, those docs usually will not preview correctly in Win Explorer or when browsing from ID to place as a graphic.

    It seems there's some preview/thumbnail info from the original PDF that lingers in the AI file - even though it was a multi-page file, and I'm only using a piece of it… more

    2 votes

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15. Problem with elements' IDs when export to SVG

    Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.

    Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.

    Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.

    Version: 24.0.2 (64 bit, Windows)

    Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.

    Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.

    Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.

    Version: 24.0.2 (64 bit,… more

    1 vote

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16. Problem with <use> element of SVG files

    In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

    Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
    <circle cx="25" cy="20" id="circle" r="10"/>
    <use xlink:href="#circle" transform="translate(0 30)"/>
    <use href="#circle" transform="translate(0 60)"/>
    </svg>

    Tested in Illustrator 27.0 Windows

    In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

    Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
    <circle cx="25" cy="20" id="circle" r="10"/>
    <use xlink:href="#circle" transform="translate(0 30)"/>
    <use… more

    2 votes

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17. updated eps files no longer preview

    Running Mac OS 10.13.5, Illustrator CC 22.1

    When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?

    1 vote

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18. 2019 Mac Pro with AMD Pro VEGA II Duo Graphics

    This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

    These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

    It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

    MacOS Catalina 10.15.5
    2019 Mac Pro - MacPro7,1
    28-Core Intel Xeon W
    768 GB RAM
    2X AMD Radeon Pro Vega II Duo (4 Cards)
    VRAM (Total): 32 GB (Per Card)
    Vendor: AMD (0x1002)
    Device ID: 0x66a3
    Revision ID: 0x0000
    ROM Revision: 113-D160BX-444
    VBIOS Version: 113-D163A1DXT-045
    Option ROM Version: 113-D163A1DXT-045

    AISniffer:
    ?xml version="1.0" encoding="utf-8"?
    AISnifferLog
    NumDisplays1NumDisplays
    NumDrivers2NumDrivers
    Driver
    NameRenderer-21d00Name
    Vendor
    OGLVersion
    AdapterRAM32752AdapterRAM
    DriverOnlinefalseDriverOnline
    RendererID16915715RendererID
    RemovablefalseRemovable
    Driver
    Driver
    NameRenderer-21d00Name
    Vendor
    OGLVersion
    AdapterRAM32752AdapterRAM
    DriverOnlinefalseDriverOnline
    RendererID33692931RendererID
    RemovablefalseRemovable
    Driver
    EnableGPUtrueEnableGPU
    ActiveDriverIndex4294967295ActiveDriverIndex
    AISnifferLog

    This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

    These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

    It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

    MacOS Catalina 10.15.5
    2019 Mac Pro - MacPro7,1
    28-Core Intel Xeon W
    768 GB RAM
    2X AMD Radeon Pro Vega II… more

    1 vote

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19. Clipping Mask broken in SVG export if name contains hyphen

    An Illustrator document that contains a clipping mask will not export correctly if the path used for clipping has a - in the name.

    In the resulting SVG code, the path definition looks like this:

    <rect id="clipping-path" ... >

    but the reference to it looks like this:

    <use xlink:href="#clipping_x002D_path" ... >

    You can see that the - was converted to "x002D" for the "use" tag, but not for the "rect" tag.

    Test files attached.

    Illustrator 26.0.3, macOS 12.4

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20. Unembeding image to .PSD change resolution

    I noticed recently that on my new MacBookPro 16 - M1 Max on macOS 12.1 Monterey, with AI 26.0.2 when I unembed an image to .PSD format, the extracted image is resampled and the résolution is changed. Only PSD format does that. Choosing TIF is working as expected.

    This is not happening on my old MacBook running the same AI version but on macOS Catalina.

    So I don’t know where the bug is: On Monterey or in the M1Max Chip.

    Bug ID - AI-4256151

    2 votes

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