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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • or

90 results found

  1. Illustrator performance, conflict with windows 11 desktop manager process

    I was trying to rotate an image within illustrator and the performance was unusable. Trying to select then rotate was slow and unresponsive. Made no sense as my workstation has plenty of resources. 24core/512GBram/RTX 5000 ada. I did a quick google search and found a redit post suggesting exiting illustrator, find dwm.exe, end the process (explorer crashes then reloads, so does dwm.exe), restart illustrator. After performing these steps, illustrator was working like it should, responsive and useable.

    Should not have to go through this process just to get illustrator to work correctly. Need to investigate with MS what is happening…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. SVG import bug: SVG parser is (incorrectly) dependent on <defs> order

    The SVG spec recommends but does not require <defs> appear at the top of the document (before elements that use them).

    This SVG, from the MDN patterns page, imports visually to Illustrator (albeit incorrectly):

    <svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">
    <defs>
    <pattern id="star" viewBox="0,0,10,10" width="10%" height="10%">
    <polygon points="0,0 2,5 0,10 5,8 10,10 8,5 10,0 5,2" />
    </pattern>
    </defs>
    <circle cx="50" cy="50" r="50" fill="url(#star)" />
    <circle
    cx="180"
    cy="50"
    r="40"
    fill="none"
    stroke-width="20"
    stroke="url(#star)" />
    </svg>

    If I reorder the <defs> to the bottom, which is still valid SVG, it does not import anything visual at all:

    <svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">

    2 votes

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  3. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -…

    6 votes

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  4. Adobe themes panel window is cut outed..

    The adobe themes panel window is showing in half, while it does not have a scaling option also to scale.

    The right half of the window is cut out & non-accessible.

    SEE the IMAGE below

    Ive restarted multiple times but still same issue.

    This is my system
    Device name Mohit-HQ
    Processor Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz 2.30 GHz
    Installed RAM 8.00 GB (7.86 GB usable)
    Device ID 453A1378-11E9-4CA8-AC95-62E230C28715
    Product ID 00327-30000-00000-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Pen support

    1 vote

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  5. 「レビュー用に共有」で塗りがネガポジ反転する。

    「レビュー用に共有」をしたときリンク先で表示されるドキュメントの塗りや線の色がネガポジ反転してしまいました。
    色々と試してみたところ、カラー絵文字フォントが原因のようで、アウトライン化したら正しく表示されるようになりました。
    アウトライン化前とアウトライン化後のファイルを共有しておきます。
    (正しい塗りの色は青です)

    こちらはリリース版(27.4.1)、プレリリース版(27.6)どちらも再現しました(Mac OS、Ventura)。
    Windows11のリリース版も同様です。
    いずれもブラウザはChrome。MacはSafariでも試しました。

    (OL前)
    https://assets.adobe.com/id/urn:aaid:sc:AP:732874d8-0430-4c13-9192-d37ab593bccc?view=published

    (OL後)
    https://assets.adobe.com/id/urn:aaid:sc:AP:ed7bc20e-22f2-4ef3-b6ec-b644ddc126d7?view=published

    2 votes

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  6. Importazione file illustrator nuova versione

    Il file generato o salvato con l'aggiornamento finale di Illustrator su ID appare col fondo. Inserisco il vecchio file e il nuovo file ultima versione nello screenshot è visibile la differenza. è un problema di Illustrator evidentemente.
    Mac Ultima versione, Adobe aggiornata tutta suite

    1 vote

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  7. Surface pro (2017) pen pressure problem

    Hello everyone!

    I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

    This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

    I have also attached two screenshots: first being a screenshot…

    6 votes

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    2 comments  ·  Tools  ·  Admin →
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  8. SVG Filter exported wrong

    I have an svg filter applied to a simple path, which is applied correctly in illustrator, but when I export as an svg one feBlend item is missing.

    My filter
    <filter id="wood">
    <feTurbulence baseFrequency=".4 0.002" numOctaves="2" result="stripes" stitchTiles="noStitch" type="fractalNoise">
    </feTurbulence>
    <feColorMatrix in="stripes" result="woodStripes" type="matrix" values=" 0 0 0 0.52 0.04 0 0 0 0.29 0.03 0 0 0 0.15 0.01 0 0 0 0 1">
    </feColorMatrix>
    <feTurbulence baseFrequency="0.5 0.5" numOctaves="2" result="smallNoise" stitchTiles="noStitch" type="fractalNoise">
    </feTurbulence>
    <feColorMatrix in="smallNoise" result="desaturatedNoise" type="saturate" values="0.2"></feColorMatrix>
    <feBlend in="woodStripes" in2="desaturatedNoise" mode="multiply" result="woodTexture"></feBlend>
    <feComposite in="woodTexture" in2="SourceGraphic" operator="in"></feComposite>
    </filter>

    Is exported as

    <filter id="wood" name="wood">
    <feTurbulence result="stripes" baseFrequency="0.4 0" numOctaves="2"…

    2 votes

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  9. "Export for Screen" default folder is one specific folder and wont change

    When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
    This happens for all files, also if i create a new file. A screenshot of this phenomenon is attached

    For reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6

    small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe…

    2 votes

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  10. Cannot save Illustrator file to Dropbox but can save to Desktop on Mac OS Monterey

    I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing…

    1 vote

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  11. object remaining after command z causing memory error message

    I attempted to duplicate an artboard full of clipping masks and objects but afterwards, clicked command z. All quickly as unintended results. It left behind one box with transparency effect. every attempt to move this left behind object, caused the error "Can't move the objects. There isn't enough memory ID: -108"
    Removing the objects seems to removed the problem.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. SVG Export code issues with fill gradient color

    • Windows 10 Enterprise
    • Illustrator 25.4 and later, 26, 27 (all)

    When I export SVG (Save as -> Save as SVG), the path with a a fill gradient color generated a dirty long CSS code:

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Livello_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 50 50" style="enable-background:new 0 0 50 50;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:url(#Element200000012443458042858059010000003463708424840614056);}
    .st1{fill:url(#Element100000127017412019725090950000006481867756431396536);}
    </style>
    <linearGradient id="Element2_00000010313092043105879430000008226129921869105801_" gradientUnits="userSpaceOnUse" x1="0" y1="20.15" x2="50" y2="20.15">
    <stop…

    1 vote

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    0 comments  ·  Gradients  ·  Admin →
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  13. Bug: exporting SVG's via exportFile(fileObjSingle, ExportType.SVG, svgOptions). has completely changed since 28.4

    (macOS & Windows, latest versions) Beginning with Illustrator 28.4, SVG files exported via Javascript are in a very different format.

    The following examples are exported with:

    doc.exportFile(fileObjSingle, ExportType.SVG, svgOptions);

    The SVG option for the format of the SVG is STYLEELEMENTS.

    See attached captures for the differences.

    There are many many changes:

    • the style definitions are handled differently
    • ID's now strip out characters like / or < instead of replacing them with entities
    • the original names are included via data-name tags
    • the comment from the 2nd line is now gone
    • clipping paths are handled differently

    I have built a complex program…

    6 votes

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  14. Eyedropper creates buggy hidden/invisible/non-existent appearances on text objects

    This bug only seems to work on Windows.
    Illustrator version: 25.2.1

    As discussed here: https://community.adobe.com/t5/illustrator/buggy-hidden-invisible-non-existent-appearances/m-p/11964528/thread-id/271978#M272107

    Creating a default text object, selecting it, then clicking on it with the eyedropper tool creates an invisible/pseudo-existing appearance on the text. This is evident in that going to the top menu shows that Object > Expand... is greyed out while Object > Expand Appearance is not. You can also see in the Layers panel that the text object has its selection circle filled with grey, indicating that it has an appearance. Yet checking the Appearance panel shows that there is no appearance at all…

    3 votes

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    0 comments  ·  Other...  ·  Admin →
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  15. Undo after deleting a line created with the Pen tool freezes Illustrator

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen…

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  16. Palettes/Panels are broken all over!

    This is not just in AI. It's in PS, and ID as well. Can't make selections in pull down menus. It keeps reverting back to the default. Can't enter values in fields and use tab to move to the next field. Awfully annoying! What I want to know is what was the QC department doing before releasing this terrible package?

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  17. Pattern image is not copied to clipboard

    When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

    MacOS Monterey 12.5 Apple M1 Pro
    Adobe Illustrator 26.5

    Steps to reproduce:
    1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
    2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
    3. Select the dress and hit Ctrl/Cmd + C.
    4. Paste it in any code editor (vscode).

    Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">
    <defs>
    <style>…

    2 votes

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  18. Non HTTPS default link in SVG export

    When Exporting SVG's from illustrator the SVG code output still links to the old http:// version of the w3.org website

    Ideally the output would be as follows <?xml version="1.0" encoding="UTF-8"?><svg id="Layer_1" xmlns="https://www.w3.org/2000/svg"

    As it currently exports http://www.w3.org/2000/svg
    Google picks up non https links in your website code

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  19. AI from PDF keeps old thumbnail/preview

    I often get someone's source documentation in PDF.

    Yes, we should get source. No, it seems we can't get the soruce.

    So - I open the PDF in Illustrator and save the useful chunks - graphics mostly - as separate files in .ai format, pdf-compatable.

    For whatever reason, those docs usually will not preview correctly in Win Explorer or when browsing from ID to place as a graphic.

    It seems there's some preview/thumbnail info from the original PDF that lingers in the AI file - even though it was a multi-page file, and I'm only using a piece of it…

    2 votes

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  20. Illustrator 'unexpected' quitting

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS…

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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