1349 results found

1. Can't save files in Catalina

   With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

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   91 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

   For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

   Warm Regards,
   Illustrator Team

2. Font weight lost in SVG export

   When exporting to SVG the code seems to have lost the font weight atribute. We are exporting in bold and the old epxort used to include the code font-weight="700". The new code has ommited the font weight.

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3. White words invisible on export

   There is a bug after I import the file form InDesign. I have some words on a sheet made in InDesign, then save it as PDF, then import to Illustrator, and then the bug is coming — if i create new words in Illustrator and use the Eyedropper to click the words on the sheet to change the color to White, and export as JPG, the words won't be show up, but black color would.

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4. Problem with elements' IDs when export to SVG

   Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.

   Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.

   Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.

   Version: 24.0.2 (64 bit, Windows)

   Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.

   Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.

   Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.

   Version: 24.0.2 (64 bit,… more

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5. Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.

   Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.

   Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.

   This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.

   I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).

   You can see a video of the behaviour attached below.

   1. Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
   2. Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
   3. Expected Result: Shift-selecting the nearby object or scaling the selected object.
   4. Actual Result: The current object goes into rotate mode.

   Thanks!
   Chris

   Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.

   Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.

   This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.

   I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple… more

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   143 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. 'Export as' SVG No Longer Includes Width/Height on Embedded Images

   When exporting an AI file with an embedded PNG screenshot (added via File > Place) as an SVG, the <image> tag in the exported SVG file is no longer being created with "width" and "height" attributes.

   This creates an error when trying to use the exported SVG in XMLmind (which states that there is no width attribute on the <image> tag), and I imagine in other contexts as well.

   We're on an enterprise cloud subscription of Illustrator, so at any given time we're working with the most up-to-date version. In a similar file I exported to SVG back in January 2021, it worked just fine. If I had to guess, the issue popped up at some point in the past 6 months. I've attached screenshots of the export options I've used for a few years now, as well as a sample of the exported SVG output from back in January 2021 (the top code sample) and just the other day (the bottom code sample).

   Similar to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44963893-svg-code-export-issues, downgrading to version 26.0.3 once again exports these same SVGs with the width/height attributes included in the embedded <image> tags.

   When exporting an AI file with an embedded PNG screenshot (added via File > Place) as an SVG, the <image> tag in the exported SVG file is no longer being created with "width" and "height" attributes.

   This creates an error when trying to use the exported SVG in XMLmind (which states that there is no width attribute on the <image> tag), and I imagine in other contexts as well.

   We're on an enterprise cloud subscription of Illustrator, so at any given time we're working with the most up-to-date version. In a similar file I exported… more

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7. ⚠️ ⚠️ svg filter effect rasterized in image instead of generating svg filter element when exporting svg file

   macOS Catalina version 10.15.1
   Adobe Illustrator 24.0.1

   Steps:
   File -> New (Web -> Common)
   Rectangle Tool (M) -- draw rectangle on artboard
   Effect -> SVG Filters -> AIShadow1
   Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.

   Expected result:
   SVG file should have a "filter" element. No PNG file should be generated.

   Actual result:
   The exported SVG file does not contain a "filter" element. And the shadow effect has been rasterized in a PNG file.

   macOS Catalina version 10.15.1
   Adobe Illustrator 24.0.1

   Steps:
   File -> New (Web -> Common)
   Rectangle Tool (M) -- draw rectangle on artboard
   Effect -> SVG Filters -> AIShadow1
   Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.

   Expected result:
   SVG file should have a "filter" element. No PNG file should be generated.

   Actual result:
   The exported SVG file does… more

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8. illustrator exporting bug.

   When i export in the latest version, the file name reverts back to an older file name and tries to save it in the previous location. I need it to export as the same name as the ai file and in the same location as the current ai file. I've never had this issue in any older versions of illustrator.

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9. Export to EMF file causes Crash

   When exporting files as EMF, application crashes. I had to install older version of Illustrator to get this function back.

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10. Clipping Mask broken in SVG export if name contains hyphen

    An Illustrator document that contains a clipping mask will not export correctly if the path used for clipping has a - in the name.

    In the resulting SVG code, the path definition looks like this:

    <rect id="clipping-path" ... >

    but the reference to it looks like this:

    <use xlink:href="#clipping_x002D_path" ... >

    You can see that the - was converted to "x002D" for the "use" tag, but not for the "rect" tag.

    Test files attached.

    Illustrator 26.0.3, macOS 12.4

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11. Buggy strokes, unwanted anti-aliasing and wrong sizes on export.

    I have just completed a project where 1800 tool icons had to be redesigned for a CAD program. Exporting my icons to single and @2x PNGs butchers my icons.

    • If strokes are set to outside, export to PNG invariably produces unwanted anti-aliasing on vertically or horizontally stacked pixels. (see image 1.png). I have a hunch this only occurs with documents that have over 100 artboards. It cannot be easily reproduced with a document containing only a single artboard. (if someone from tech support wants the document, let me know. I cannot share it publicly.)

    • When the arrow up cursor is used with a modifier key (cmd) in a number field of the transform palette, it should never increase both values if they are not locked to each other. This used to work but has been broken for at least two years now. (See ArrowUp.gif)

    • Artboards move around. I am not sure this is not me. However when I export my icons, I often have artboards on top of other artboards or some artboards have even moved hundreds of pixels away. This may be due to the way that artboards are selected though. Using shift to select several artboards does not quite work like selecting objects. There is always one artboard selected and every time the user wants to select multiple artboards via the marquee selection, one artboard somewhere in the drawing is already selected and must first be deselected by clicking into empty space. This feels non-standard.

    Thank you.

    Please see https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38234998-in-documents-with-a-lot-of-artboards-incorrect-si also. Thanks.

    I have just completed a project where 1800 tool icons had to be redesigned for a CAD program. Exporting my icons to single and @2x PNGs butchers my icons.

    • If strokes are set to outside, export to PNG invariably produces unwanted anti-aliasing on vertically or horizontally stacked pixels. (see image 1.png). I have a hunch this only occurs with documents that have over 100 artboards. It cannot be easily reproduced with a document containing only a single artboard. (if someone from tech support wants the document, let me know. I cannot share it publicly.)

    • When the arrow up cursor… more

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12. Rotate dialogue box is now painfully inefficient (CC2019)

    Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

    This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It meant that, regardless of where your cursor was, you could quickly and precisely make these changes - with either a known angle or your closest guess and then close in using arrow keys or Shift+arrow keys.

    Now performing this same common task means I have three far less efficient options:
    1) Always have my Transform palette open and poke a value in there each time (that means having to always click on a specific part of the UI for the second most common transform function).
    2)Double-click the Rotate tool in the toolbar, then double-click the numeric field, then use the keyboard to enter/adjust my values (hunting down two specific things to click on in sequence before I can enter my angle value. Hooray!)
    3)Hit R+Enter (keyboard), then double-click in the numeric field (mouse), then enter/adjust my angle value (keyboard). There's no way that can possibly sound efficient.

    Been using Illustrator for over 20 years. Still love it. Use it almost every day. I'm really hoping this was just an oversight in this latest version. If there is a more efficient way to make these changes in CC2019, I'm all ears. If not, this change stinks.

    Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

    This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It… more

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    76 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Unable to import SVG textPath

    Illustrator is able to export SVGs using the <textPath> element for use in browsers. However, it is unable to import SVGs using the <textPath> element - instead of importing them properly, it puts each glyph in the appropriate position along the path, but it doesn't rotate the glyphs.

    The workaround is to generate SVGs with "expanded" outlines for text, but this leads to much larger SVG files, with a loss of editability.

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    16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.0.5 release.

    Thank you for all the feedback.

14. Rotation resets to 0

    If you rotate groups the properties panel always resets the rotation value back to 0 meaning I have to remember the value I used if I want to put it back or if I want other shapes to match the rotation at a later time.

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    3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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15. Use of Asset Export panel modifies existing SVG when closing without saving changes

    When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

    Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

    This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I encounter this bug - normally when closing Illustrator at the end of the task.

    Steps to reproduce:

    1. Create a new document (it can be any size). I have created a 50px by 50px Web document.
    2. Add an object to that document. I have added a black square 50px by 50px with no stroke. [Screenshot 'Step 2']
    3. Drag that object into the Asset Export panel. Leave the name as the default of Asset 1.
    4. Export the asset as an SVG.
    5. Open the exported SVG in a text editor to see it's code. [Screenshot 'Step 5']
    6. Close the document created in step 1.
    7. Open the new 'Asset 1.svg' in Illustrator.
    8. Drag the object (in this case the black square) to the Asset Export panel again. Leave the name as the default of Asset 1.
    9. Export the asset as an SVG. When asked if you want to replace the existing file choose to replace.
    10. Open the exported SVG (from step 9) in a text editor and observe that the code is different to the output from step 5. [Screenshot 'Step 10']
    11. Close the open document in Illustrator. When asked to save changes, choose 'Don't Save'.
    12. Open the exported SVG (from step 9) in a text editor and observe that the <metadata> element has been added, despite choosing to not save changes. [Screenshot 'Step 12']

    Technical Information

    Adobe Illustrator CC v22.1
    Running on macOS High Sierra v10.13.6

    When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

    Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

    This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time… more

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16. Illustrator 23 PDF-export: everything in caps after update 23.0.1

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been there.

    @Adobe; I was in contact with Aman Arora (amaarora) of the Indesign support team because Indesign 14.0 had the same bug. That problem was solved in the 14.0.1 update. See discussion: Re: Indesign 14.0 PDF-export: everything in caps after update The problem should be known by your support. Could you please find this bug also in Illustrator, so I can work again with the new Illustrator? Attached you find the sample files!

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been… more

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17. Export as jpeg - saves with incorrect file name.

    I am using windows 10 and 2020 version of illustrator.
    When I export a file as a jpeg the jpeg file name doesn't always match the current file name. Instead illustrator is remembering previous file names and overwriting the jpeg with that name instead of the name of the pdf file I'm exporting from. It sometimes reverts to a file name that's 5 or 6 times back in my history of saved file names. EG if I have a file named File 01.pdf and I have Files 2-6 also saved as pdf files and I've exported them all as jpegs I will have only 1 jpeg which is called File 01.jpg but it will be File 06 that has been exported with the incorrect name and saved over the top of File 01.

    I am using windows 10 and 2020 version of illustrator.
    When I export a file as a jpeg the jpeg file name doesn't always match the current file name. Instead illustrator is remembering previous file names and overwriting the jpeg with that name instead of the name of the pdf file I'm exporting from. It sometimes reverts to a file name that's 5 or 6 times back in my history of saved file names. EG if I have a file named File 01.pdf and I have Files 2-6 also saved as pdf files and I've exported them all… more

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18. SVG export : XML code anomaly

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan thanks to some code lines. I spare you that part.

    Now my problem :

    I have compared the d-commands of a pathsvg and the ones of its twin from globalsvg and I'm noticing an offset between some Absolute-Coordinates. All the coordinates that bother me are related to the same value : y coordinate of the Transform-translate parameter.

    Besides, you will certainly agree that this transform-translate should not even exist in the first place. Ai just decided to create paths far outside the viewbox to then translate those to their supposed original places. It works for -x axis but not for -y axis and it could really be bothering at some point.

    I think it's an unnecessary waste of characters in the XML source-code.

    My regards to whoever answer my problem. :)
    Thomas

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan… more

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    1 vote

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Accessible title is ignored when opening or exporting an SVG

    When an SVG document with a <title> element is opened, the title appears to be silently dropped. I don't see it in the Document Title of the File Properties nor in any layer. Moreover, when a Document Title is provided in the File Properties no <title> element is created in the SVG export. This is a significant barrier to creating accessible content for a file type that is becoming ubiquitous on the web. Yes, a title can be entered separately in a text editor after export, but such a requirement unnecessarily adds significant fragility to the process of creating/editing accessible content.

    When an SVG document with a <title> element is opened, the title appears to be silently dropped. I don't see it in the Document Title of the File Properties nor in any layer. Moreover, when a Document Title is provided in the File Properties no <title> element is created in the SVG export. This is a significant barrier to creating accessible content for a file type that is becoming ubiquitous on the web. Yes, a title can be entered separately in a text editor after export, but such a requirement unnecessarily adds significant fragility to the process of… more

    6 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Export to SVG adding spurious characters to gtags from layer names which start with numbers

    When exporting to svg if the layer name in Illustrator starts with a number when it comes out the other end as a gtag in the svg it is adding spurious characters. For example if a layer name starts with 0Yx it is coming out in the svg as _30Yx This then means that downstream where the application is expecting 0Yx it's not working as _30Yx is there instead. This has only started recently with the new version of Illustrator and the only work round is to close Illustrator 2024 and export using Illustrator 2023

    2 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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