1353 results found

1. place 1 bit TIFF and rotate at Illustrator 22.0.1

   When place 1 bit TIFF and rotate image, CC2018(22.0.1)'s view is wrong.

   fig.1 work view both CC2017 and CC2018.
   fig.2 print dialog at CC2017.
   fig.3 print dialog at CC2018.
   fig.4 overprint preview at CC2018.
   fig.5 pixel preview at CC2018.

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   44 comments  ·  Print  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Stroke issues with text containers when exporting into SVG

   When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

   Attached a native-export-png and a result of a svg-export-png.

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   Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Clipping Mask broken in SVG export if name contains hyphen

   An Illustrator document that contains a clipping mask will not export correctly if the path used for clipping has a - in the name.

   In the resulting SVG code, the path definition looks like this:

   <rect id="clipping-path" ... >

   but the reference to it looks like this:

   <use xlink:href="#clipping_x002D_path" ... >

   You can see that the - was converted to "x002D" for the "use" tag, but not for the "rect" tag.

   Test files attached.

   Illustrator 26.0.3, macOS 12.4

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. SVG Export code issues with fill gradient color

   • Windows 10 Enterprise
   • Illustrator 25.4 and later, 26, 27 (all)

   When I export SVG (Save as -> Save as SVG), the path with a a fill gradient color generated a dirty long CSS code:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Livello_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 50 50" style="enable-background:new 0 0 50 50;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:url(#Element200000012443458042858059010000003463708424840614056);}
   .st1{fill:url(#Element100000127017412019725090950000006481867756431396536);}
   </style>
   <linearGradient id="Element2_00000010313092043105879430000008226129921869105801_" gradientUnits="userSpaceOnUse" x1="0" y1="20.15" x2="50" y2="20.15">
   <stop offset="0" style="stop-color:#FFFFFF"/>
   <stop offset="0.3198" style="stop-color:#B738B6"/>
   <stop offset="1" style="stop-color:#000000"/>
   </linearGradient>
   <path id="Element2" style="fill:url(#Element2_00000010313092043105879430000008226129921869105801_);" d="M27.1,22.7
   c1.2,1.2,1.3,3.1,0.3,4.3c-1.2,1.2-3.1,1.3-4.3,0.3c-1.2-1.2-1.3-3.1-0.3-4.3c0.6-0.7,1.5-1,2.3-1C25.7,22,26.4,22.2,27.1,22.7z
   M50,25c0,1.6-0.1,3.1-0.4,4.6c-0.1,0-0.2-0.1-0.3-0.1h-8.6c-0.6,0-1.1,0.4-1.3,0.9c-2.3,5.9-8.1,9.9-14.4,9.9s-11.9-3.8-14.3-9.6
   c-0.2-0.5-0.7-0.8-1.3-0.8H0.8c-0.1,0-0.2,0.1-0.3,0.1C0.2,28.4,0,26.7,0,25C0,11.2,11.1,0,25,0C38.8,0,50,11.2,50,25z M25.1,9.5
   c2.4,0,4.8,0.6,7,1.7c0.4,0.2,0.9,0,1.2-0.4c0.2-0.4,0-0.9-0.4-1.2c-2.5-1.3-5.1-1.9-7.9-1.9c-9.5,0-17.2,7.8-17.2,17.2
   c0,0.5,0.4,0.9,0.9,0.9s0.9-0.4,0.9-0.9C9.6,16.4,16.5,9.5,25.1,9.5z M29,22.8L38.2,12c0.5-0.6,0.5-1.4-0.1-1.9
   c-0.6-0.5-1.4-0.4-1.9,0.2l-9.1,10.6C25.3,20,23,20.4,21.6,22c-1.7,2-1.4,4.9,0.5,6.5c0.9,0.7,1.9,1.1,3,1.1c1.2,0,2.5-0.6,3.4-1.6
   C29.7,26.5,29.9,24.4,29,22.8z M42.3,25c0-3.7-1.1-7.2-3.2-10.1c-0.3-0.4-0.9-0.5-1.3-0.2c-0.4,0.3-0.5,0.9-0.2,1.3
   c1.9,2.6,2.9,5.8,2.9,9c0,0.5,0.4,0.9,0.9,0.9S42.3,25.5,42.3,25z"/>
   <linearGradient id="Element1_00000036958541660793620670000017130290864928659633_" gradientUnits="userSpaceOnUse" x1="1.25" y1="41.15" x2="48.95" y2="41.15">
   <stop offset="0" style="stop-color:#FFFFFF"/>
   <stop offset="0.3198" style="stop-color:#B738B6"/>
   <stop offset="1" style="stop-color:#000000"/>
   </linearGradient>
   <path id="Element1" style="fill:url(#Element1_00000036958541660793620670000017130290864928659633_);" d="M25.1,43.2
   c-7.1,0-13.5-4.1-16.4-10.5H1.2C4.5,42.8,14,50,25,50c11.3,0,20.8-7.4,23.9-17.7l-7.2,0.1C38.8,38.9,32.2,43.2,25.1,43.2z"/>
   </svg>

   The problem exists from 25.4.1 version

   • Windows 10 Enterprise
   • Illustrator 25.4 and later, 26, 27 (all)

   When I export SVG (Save as -> Save as SVG), the path with a a fill gradient color generated a dirty long CSS code:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 26.5.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Livello_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 50 50" style="enable-background:new 0 0 50 50;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:url(#Element200000012443458042858059010000003463708424840614056);}
   .st1{fill:url(#Element100000127017412019725090950000006481867756431396536);}
   </style>
   <linearGradient id="Element2_00000010313092043105879430000008226129921869105801_" gradientUnits="userSpaceOnUse" x1="0" y1="20.15" x2="50" y2="20.15">
   <stop… more

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   0 comments  ·  Gradients  ·  Edit…  ·  Delete…  ·  Admin →
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5. Illustrator crashes whenever export file to .png

   My adobe illustrator is crashing whenever I try to save my file in .png form. I'm using illustrator inside a server and Adobe representatives can't help me troubleshoot. This problem only started a month ago and before I could save files in png. Any suggestion for fix will be appreciated. Thank you!

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Rotate tool Glitch

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let go of the alt(copy key). This has been happening to me for weeks now. Please help :'(

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let… more

   9 votes

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   13 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

7. Transform Each records angles for gradients in a way Eyedropper cannot pick them

   Take a look at the test file attached and the GIF with the steps.
   1. All gradients have zero angle
   2. Select All and call Transform Each dialog
   3. Set an angle (I chose45°) and disable Transform Objects — this should rotate only the fill, not the paths. Apply.
   4. Check the angles with the Gradient panel, the values is displayed as correct.
   5. Create a new rectangle and set its appearance to the default one with D hotkey
   6. Pick the Eyedropper toll and make sure both Appearance options are enabled in its options (otherwise it shouldn’t work at all: http://illustrator.uservoice.com/forums/601447/suggestions/37272676)
   7. Pick the fill from a rectangle with the rotated fill.
   8. The angle is not picked.

   The problem seems to be similar to the one that happens with any script that tries to deal with rotated gradients... Script can read the parameter, but can’t write it. The common rotation method is used, and it gets written as a transformation matrix, I presume, and it is more generalized than just rotation, it can be anything likes skewing.
   And Ai can’t automatically convert a simple one into the rotation.

   Please address both issues.

   Take a look at the test file attached and the GIF with the steps.
   1. All gradients have zero angle
   2. Select All and call Transform Each dialog
   3. Set an angle (I chose45°) and disable Transform Objects — this should rotate only the fill, not the paths. Apply.
   4. Check the angles with the Gradient panel, the values is displayed as correct.
   5. Create a new rectangle and set its appearance to the default one with D hotkey
   6. Pick the Eyedropper toll and make sure both Appearance options are enabled in its options (otherwise it shouldn’t work at… more

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8. Asset export scale not working correctly (1x, 2x, 3x etc.... no longer keep files at 72 ppi)

   There is an issue with the asset export options in Adobe illustrator. When exporting with the png scale options .5x, .75x, 1x ,2x, 3x, etc... the file's ppi is also changing rather than staying at 72ppi. For Example when exporting a 100x100 square @1x, 2x, & 3x the expected behavior would be to get 3 pngs (@1x - 100x100px @72ppi), (@2x - 200x200px @72ppi), and (@3x - 300x300px @72ppi) (I'm pretty sure the asset export used to work this way); However what is happening now is you get 3 pngs (@1x - 100x100px @72ppi), (@2x - 200x200px @144ppi), and (@3x - 300x300px @216ppi) (See attached pdf). The easiest way to replicate this is to export a @x scale png, reopen it in AI or PS, or copy and paste the png into AI or PS, or place the png into AI, all the @x scale png will be the same size but different ppi. The work around is to manually scale every asset and then export at 1x, which can be a big hassle when exporting multiple scales or lots of assets. It's odd that the ppi and @x scale asset options do the exact same behavior now.

   Windows 10, AI VERSION 25.0.1

   There is an issue with the asset export options in Adobe illustrator. When exporting with the png scale options .5x, .75x, 1x ,2x, 3x, etc... the file's ppi is also changing rather than staying at 72ppi. For Example when exporting a 100x100 square @1x, 2x, & 3x the expected behavior would be to get 3 pngs (@1x - 100x100px @72ppi), (@2x - 200x200px @72ppi), and (@3x - 300x300px @72ppi) (I'm pretty sure the asset export used to work this way); However what is happening now is you get 3 pngs (@1x - 100x100px @72ppi), (@2x - 200x200px @144ppi),… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. Illustrator 23 PDF-export: everything in caps after update 23.0.1

   Dear Adobe,

   I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been there.

   @Adobe; I was in contact with Aman Arora (amaarora) of the Indesign support team because Indesign 14.0 had the same bug. That problem was solved in the 14.0.1 update. See discussion: Re: Indesign 14.0 PDF-export: everything in caps after update The problem should be known by your support. Could you please find this bug also in Illustrator, so I can work again with the new Illustrator? Attached you find the sample files!

   Dear Adobe,

   I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been… more

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Bug of saving in the background of Illustrator 2020

    If you save a document that uses a 2-byte spot color name in ai format, place this file in InDesign, Illustrator, etc.
    It will be replaced by "Global color". And even if you export the PDF, it will be reflected. Turning off saving in the background can work around this, but this is an issue that should be resolved as soon as possible.

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    128 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. The GPU preview renderer glitches out on distortion meshes when the canvas is rotated.

    See title, really. It might just be on distortion meshes inside of clipping masks; that's where I found it and I didn't bother checking for any further details.

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Export Artboards "Name" Error

    I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.

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    Completed (Comments Open)  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Strange Distort Upon Export

    Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879

    Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!

    System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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14. Symbol mangling when exporting into svg

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check 'system_info.txt' inside the .zip for system info.

    NOTE: Change the attached file's extension to .zip to extract the related files.

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    … more

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Activate text field for numeric Rotation

    When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).

    In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.

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    18 votes

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    12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar
    Illustrator Team

16. Hidden clipping mask still contributes to exported image

    I had a design with two clippings mask applied to it, for layout and previewing purposes.
    When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

    But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!

    Take a look at the file attached.
    1. Open it
    2. Study the layer structure, notice a hidden clipping mask. Note the design now is clipped to the artboard’s boundaries — this is what I expect to get on export
    3. Export the document to a TIFF, with any settings
    4. Review the image, notice missing elements

    Workarounds are known to me. Again, I have my reasons to have this completely legal layer structure, to have one mask hidden, and to have the other one kept (this test document is a distilled version of a larger one I had with many more artboards).

    Please address this.

    I had a design with two clippings mask applied to it, for layout and previewing purposes.
    When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

    But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!

    Take a look at the file attached.
    1. Open it
    2. Study the layer structure, notice a hidden clipping mask. Note the… more

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    5 votes

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    0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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17. Latest version of illustrator (v29.1) does not export pngs with the same pixel placements as the one before.

    Export from the new version of illustrator places artwork off center: Up and to the left slightly. This causes SO much work in our pipeline, please fix this urgently.

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    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Anders, please share a test file and the exact setting and the method you use to export an image.

18. Exporting to png creates corrupted png file.

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this does not happen with Photoshop exported png files.

    I am using the latest version of Illustrator on a Lenovo Yoga with Windows 10.
    0.18362. I have tried export-as and export selection with no luck.

    Thanks!

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file… more

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    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Dashed lines changing style when exporting to SVG

    The latest update to AI has caused this issue. When exporting an svg with dashed lines, the svg's dashed lines either disappear or become dotted lines.

    Operating System: Windows 10 Enterprise
    Adobe Illustrator version: 27.0
    Steps:
    1) Open Adobe Illustrator
    2) Create a new file
    3) Draw a line
    4) Open the properties window by going to Window > Properties
    5) Click on the Stroke option
    6) Check "Dashed Line" on
    7) Set the first "dash" to 10
    8) Make sure the rest of the "gap" and "dash" options are blank
    9) Go to File > Export > Export As
    10) Make sure the "Save as type" option is SVG
    11) Click Export button
    12) Set Stylng to Inline Style
    13) Set Font to SVG
    14) Set Images to Embed
    15) Set Object IDs to Unique
    16) Set Decimal to 5
    17) Keep Minify off and Responsive on
    18) Click OK

    If you open the SVG in the text editor, you'll notice "stroke-dasharray: 0 10;" in the styling of the line. It should say "stroke-dasharray: 10;" Unfortunately, it won't let me upload any sample files.

    Thanks,
    Vince

    The latest update to AI has caused this issue. When exporting an svg with dashed lines, the svg's dashed lines either disappear or become dotted lines.

    Operating System: Windows 10 Enterprise
    Adobe Illustrator version: 27.0
    Steps:
    1) Open Adobe Illustrator
    2) Create a new file
    3) Draw a line
    4) Open the properties window by going to Window > Properties
    5) Click on the Stroke option
    6) Check "Dashed Line" on
    7) Set the first "dash" to 10
    8) Make sure the rest of the "gap" and "dash" options are blank
    9) Go to File > Export > Export… more

    5 votes

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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20. Still not able to paste (Cmd + V) text when creating a new folder in Save As / Save a Copy / Export As dialog box in Ai 2020

    In the latest update the copy and paste option is fixed when trying to do it in the save as dialog box. But if I try to create a new folder with the save as dialog box open I still cannot cmd+v to paste text into the field.

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    85 votes

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    107 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue was reintroduced in MacOS update Ventura. The team ran into another issue while implementing the workaround suggested by Apple. While the team revisits this issue, users can use workaround this issues by paste through context menu. Thank you all for the patience.