1349 results found

1. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

   Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

   This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

   This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

   I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

   I uninstalled Adobe Illustrator CC 2017 and installed it again.

   I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

   This all doesn’t help.

   Screen recording 1: http://recordit.co/wimzBKLauT
   Screen recording 2: http://recordit.co/PvkLV2VFz7

   The attachment has my regional settings in macOS and the unit prefs.

   https://forums.adobe.com/message/9769467#9769467

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thank you for reporting the issue. We have added the issue to our backlog.

   With Best Regards,
   Raghuveer Singh

2. Making changes to rgb vector artwork causing color changes

   Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.

   Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.

   Even stranger, after the color changes appear, when I try applying the same exact color swatch to all layers, some of the colors still remain dull. For example, if I select the leaf in the artwork (which consists of a color fill and a stroke) and I apply the same color swatch to both the color fill and stroke, the stroke shows a dull color, yet the color fill shows the actual color. Even though all layers and groups show 100% opacity. The file has been set to RGB color mode, has been converted to RGB, and I'm using RGB swatches.

   Can someone please look into this? I'm unable to make edits to my files. Could this be a result of opening a PDF file that was created in a past version of Illustrator on another computer? I wouldn't think that would be the issue since the file doesn't use anything fancy (just brush strokes and color fills), and this doesn't explain why I'm not experiencing these problems with the CMYK version of the same exact artwork.

   Using the latest version of Illustrator CC, when I open a particular logo (a multi-layered object with active strokes) and make any changes (ex: outline strokes, rotate, re-scale, etc), I experience a color dulling and color changes to the entire logo.

   Oddly enough this only happens with the RGB version of the logo, not the CMYK version of the logo. And when I cmd-z these actions the color dulling / color changes won't revert back. In all of my years using Illustrator I've never witnessed this strange behavior, which is why I assume this is a bug.

   Even stranger, after… more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Exported files omit names of artboards

   When I selected the page range, the exporting file didn't have the artboard name. I am using the latest version on mac m1 max with the latest system. After reinstalling the older version, the problem has gone.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Smart guides not working on Text Area boxes

   Mac OS 10.11.6 El Capitan (and also Windows 10)
   Illustrator CC 2018

   Hi!
   I have a problem with the latest version of Illustrator (I just upgraded from CS6):
   Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
   They do appear normally on other objects.

   Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.

   Is anyone experiencing the same? Is there a Preference I missed?

   (it's hard to show the problem on a picture, as the screen capture hides the mouse cursor, but here's one of the Smart Guides working when I MouseOver another object's anchor point)

   Mac OS 10.11.6 El Capitan (and also Windows 10)
   Illustrator CC 2018

   Hi!
   I have a problem with the latest version of Illustrator (I just upgraded from CS6):
   Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
   They do appear normally on other objects.

   Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.

   Is anyone experiencing the same? Is there… more

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   7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Doesn’t happen anymore with recent builds of Illustrator

5. Tool panels are enlarged or scaled up

   Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.

   Solutions helpful as I cannot have as many panel open as they now take up so much space!

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   Resolved (Comments Open)  ·  10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. White bars over the screen when turning Overprint Preview off?

   Hi

   Been noticing a bug where I get white bars over my screen as I scroll – seems to happen mainly if I come out of Overprint Preview. If I float my tabs to windows or switch Overprint preview back on it cures it, but obviously this isn't actually a fix and is pretty annoying as it happens so often.

   Can anyone suggest a more permanent fix please?

   Thanks

   Ben

   OSX 10.13.6 2.8 i5 8gb - Illustrator 20.0.3

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   2 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. "Save" action aborted by a subsequent "Save as" action

   I'm using Version 25.0 on a Mac with Catalina OS (10.15.7). In all past versions of Illustrator, once you had initiated a "Save", nothing could interrupt that. Now, saves are both slower and interruptible. If I try to "Save" my .AI file, then do my "Save as low-res PDF" action to export a version for clients, the "Save as low-res PDF" action will cancel the "Save" if it's not yet complete. And there is no indication that this has happened. This means my AI file will revert to the old version without my knowledge, while the low-res PDF will be the only version with my latest changes. This results in MAJOR problems! Please fix this serious bug ASAP -- nothing should be able to override or interrupt a "Save" action, just as in all past AI versions.

   I'm using Version 25.0 on a Mac with Catalina OS (10.15.7). In all past versions of Illustrator, once you had initiated a "Save", nothing could interrupt that. Now, saves are both slower and interruptible. If I try to "Save" my .AI file, then do my "Save as low-res PDF" action to export a version for clients, the "Save as low-res PDF" action will cancel the "Save" if it's not yet complete. And there is no indication that this has happened. This means my AI file will revert to the old version without my knowledge, while the low-res PDF will be… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Start Screen looks broken

   need help solving this bug

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   2 votes

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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9. Random extra lines generated along with results in 3D & Materials tool in vector mode.

   I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

   It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

   It does go away when you turn vector off, but I need this logo to remain as a vector, because it will be printed in various sizes from business card to large banners.

   I'm kind of losing my mind here, I'm supposed to present this artwork to the client tomorrow and I don't think I can present it with these random lines!

   Additional note, if I drag that element into the graphic styles tab, and then try to apply it to another copy of the same element, it draws the exact same set of extra lines.

   Additional note 2: The extra lines don't seem to be present if I export the element as a 3D .usda file, but I can't seem to then reimport that to illustrator.

   I just updated illustrator and no change.

   I tried turning stroke off and generating an equivalent offset path to no avail.

   I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

   It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

   It does go away when you turn vector… more

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   10 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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10. Exporting file with white text saves as black (bug)

    Saving/exporting file with white text converts it to black text.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Using a # in layer name and saving as SVG does not properly save layer names

    In the newest Adobe Illustrator version 28.4.1 when naming a layer with the # and saving as an SVG the export file when opened does not include the # in the layer name. This has never been an issue in previous illustrator versions, and for the work I do I rely on that naming convention to work with the system we integrate SVGs with. I've had to downgrade to a previous version where this does not occur.

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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12. Rotate lagging/hangs, whenever I'm in rotate tool and rotating lines or objects, sometimes I experience lagging about 1 - 2 minutes

    it stucks on this cursor here(image attached), it will last 30 seconds - 1-2 minutes, been dealing with this for a long time.

    Looking forward for the fix.

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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13. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Glad to know that Naoh.

14. Regression in version 27.0 - SVG tspan not handled correctly

    Hello

    When I place the following SVG

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 500 500" width="500" height="500"><text><tspan>60</tspan></text></svg>

    And then try to export the object back to SVG, I get

    <?xml version="1.0" encoding="UTF-8"?><svg xmlns="http://www.w3.org/2000/svg" width="36.86" height="39.2" viewBox="0 0 36.86 39.2"/>

    The tspan content is gone.

    Without the tspan it works ok. It also works fine in AI 26.5

    The example is an extract from a larger SVG object created through the Datylon plugin

    Seems like an AI regression bug. Any chance it will be fixed in later versions?

    Tx!

    Peter

    PS also posted as https://community.adobe.com/t5/illustrator-discussions/regression-in-versoin-27-0-svg-tspan-not-handled-correctly/m-p/13297751

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

15. Many issues in Illustrator 2025

    Hi everyone,
    I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

    ⚠️ Main Problems:

    Error ID: -128 when pasting text
    Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
    Can't paste the type. ID: -128
    This makes it impossible to replace or update any existing text areas.

    Can't move objects: transformation too large
    When trying to move a single element, I get an error:
    Can't move the objects. The requested transformation would make some objects too large.
    No idea why this happens—nothing is grouped, and I’ve checked that all layers are unlocked.

    Dragging text boxes stretches the text instead of resizing the box
    When I try to expand a text area, Illustrator stretches the text itself rather than increasing the box size. It seems like all text is stuck in Point Type mode, and switching it to Area Type doesn’t always work.

    Selection issues and erratic grouping

    Some objects can't be selected at all unless I use Outline mode.

    Clicking one object sometimes causes all nearby objects to move.

    Even though I haven't grouped anything, Illustrator treats random sets of objects as if they're linked.

    Save and export often fail or hang

    Saving the document often gets stuck or results in a corrupt file.

    Exporting as PDF, PNG, or SVG occasionally fails without an error or freezes Illustrator entirely.

    🧪 What I’ve tried:

    Clean reinstall of Illustrator 2025

    Resetting preferences

    Unlocking all objects and layers

    Copying elements into a new document

    Using older file formats (e.g., Illustrator 2020)

    Saving as SVG and reimporting

    Hi everyone,
    I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

    ⚠️ Main Problems:

    Error ID: -128 when pasting text
    Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
    Can't paste the type. ID: -128
    This makes it impossible to replace or update any existing text areas.

    Can't move objects: transformation too large
    When… more

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    Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Screen bug

    Hi there!
    I recently bought a monitor Dell 27" P2719H and the status bar doesn't appear in the right place as you can see in the attached picture, but on the Dell G3 notebook screen, the status bar works properly.

    Operating system - Win 10 Pro 64 bits
    Illustrator Version - 25.4.1 64 bits
    Monitor - Dell 27" P2719H
    Notebook - Dell G3 15 3500 (Core i7-10750H, RTX 2060, RAM 16GB, 64 bits)

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Recolor artwork screen size

    I can't access the Advanced options as the screen does not fit the max window size

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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18. Extrude not working as expected in AI 2020

    The extrude and bevel tool, is not working at all, compared to prior versions. Shading is not working, the full extrusion only works when adding perspective degrees to the bevel... It's all a broken mess, and the rotation tool is not working either. Rotating a square chops off a corners, puts it inside a mask, and needs to be pulled out of the layer to get the desired outcome.

    What happened?

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    3 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Getting Blank screen

    Getting grey blank screen not able to see any UI like File, Edit, etc., menus. Even the shortcuts are not working. Within seconds the Adobe illustrator closed automatically. Not able to recover the file as well.

    1 vote

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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20. The menu does not respond well right after Illustrator launches

    en_US

    Immediately after starting Illustrator, the menu does not respond to clicks and only works once every two times. Also, the phenomenon occurs that opening a new document does not show up the first time. Focusing on another application and refocusing on Illustrator fixes the problem.

    While investigating the cause, it seems to be triggered by the presence of an invalid plugin or its warning screen. Without it, it worked fine.

    Steps to reproduce

    1. Put the invalid plugin into Illustrator's plugin folder
    2. Start Illustrator
    3. Click the File menu

    Expected result

    The File menu will open.

    Actual result

    Nothing happens. A second click will open it momentarily.

    Workaround

    • Move the invalid plugin out of the Illustrator plugins folder and launch Illustrator (permanent solution)
    • Focus on another application and refocus on Illustrator (temporary solution)

    Environment

    • macOS 12.6.7(Apple Silicon)
    • Illustrator 2024(28.1.0)

    Similar posts

    Illustrator Title Bar Menu Items Stop Responding

    Video

    https://youtu.be/YirU5yUzSI4

    ---

    ja_JP

    Illustratorが起動してすぐはメニューがうまく反応しない

    Illustratorを起動してすぐはメニューをクリックしても反応せず、2回に1回しか動かなくなります。また、新規ドキュメントを開いても1度では表示されない現象も起こります。別アプリにフォーカスし、Illustratorに再フォーカスすると直ります。

    原因を調べていたところ、無効なプラグインがあること、またはその警告画面の表示がトリガーになっているようです。それがない場合は正常に動きました。

    再現手順

    1. 無効なプラグインをIllustratorのプラグインフォルダに入れます
    2. Illustratorを起動します
    3. ファイルメニューをクリックします

    期待する結果

    ファイルメニューが展開されます

    実際の結果

    何も起こりません。もう1度クリックすると、一瞬開きます

    回避策

    • 無効なプラグインをIllustratorのプラグインフォルダから出してから、Illustratorを起動します（恒久的な解決）
    • 別アプリにフォーカスし、Illustratorに再フォーカスします（一時的な解決）

    環境

    • macOS 12.6.7(Apple Silicon)
    • Illustrator 2024(28.1.0)

    似ているポスト

    Illustrator Title Bar Menu Items Stop Responding

    動画

    https://youtu.be/YirU5yUzSI4

    en_US

    Immediately after starting Illustrator, the menu does not respond to clicks and only works once every two times. Also, the phenomenon occurs that opening a new document does not show up the first time. Focusing on another application and refocusing on Illustrator fixes the problem.

    While investigating the cause, it seems to be triggered by the presence of an invalid plugin or its warning screen. Without it, it worked fine.

    Steps to reproduce

    1. Put the invalid plugin into Illustrator's plugin folder
    2. Start Illustrator
    3. Click the File menu

    Expected result

    The File menu will open.

    Actual result

    Nothing happens. A… more

    7 votes

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